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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
5951
LatestTicket
CreatedAt
6/11/2021 9:30:57 AM
UpdatedAt
7/12/2022 10:07:06 AM
Subject
late termination query
Description
consumer sold property and is awaiting refund. kindly investigate and resolve.<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no municipal account for new owner J Ntsikelelo, therefore transfer cannot be done. Kindly advise customer to open an account and re-log the query. Query closed.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5088
OpenedBy
AssignedTo
4
Region
2
Department
23
QueryType
6
SubQueryType
107
Escalation
EscalationCron
History
[{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T09:30:59.318Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:12:46.428Z"}]
CreatedBy
UpdatedBy
Category
6
Subcategory
107
CreatedBy1
UpdatedBy1
ResolvedAt
7/12/2022 10:07:05 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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