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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
5935
LatestTicket
CreatedAt
6/11/2021 8:27:14 AM
UpdatedAt
9/26/2022 12:41:04 PM
Subject
late termination query
Description
consumer sold property and is awaiting payment of refund. kindly investigate and resolve.<div><br></div><div>QRC RESPONSE:</div><div>Refund requested through Rates and Cash Control. Query closed</div><div><b><u>Consumer to provide the following:</u></b></div><div>• A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into their bank account</div><div>• Bank confirmation letter or I month stamped bank statement</div><div><br></div><div><i><u>Account resolved -10342317</u></i> -refund request should be sent to Vuyokazi at rate Department.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5074
OpenedBy
AssignedTo
132
Region
2
Department
23
QueryType
6
SubQueryType
107
Escalation
EscalationCron
History
[{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T08:27:16.714Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:13:17.312Z"}]
CreatedBy
UpdatedBy
Category
6
Subcategory
107
CreatedBy1
UpdatedBy1
ResolvedAt
9/26/2022 12:41:04 PM
Thread
135660
ResolvedBy
230
WasCreatedByCustomer
HasIvrcall
Creator
Updator
230
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