Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
419988 4752 6/14/2021 9:08:40 AM 6/14/2021 9:08:41 AM IVR call: balance Received call for balance for account 10036963 undefined 7 2 4017 78 78 6/14/2021 9:08:41 AM
419979 6093 6/14/2021 9:06:49 AM 6/14/2021 9:07:04 AM IVR call: statement Received call for statement for account 10422024 sent message: 305 8 2 5224 79 79 6/14/2021 9:07:04 AM 116034
419975 6093 6/14/2021 9:05:20 AM 6/14/2021 9:05:35 AM IVR call: statement Received call for statement for account 10422024 sent message: 304 8 2 5224 79 79 6/14/2021 9:05:35 AM 116033
6092 6/14/2021 9:01:35 AM 3/28/2022 7:10:22 AM Electricity Huge electricity charges; amendment for over charge &amp; interest<div><br></div><div><span style="font-family: Calibri, sans-serif; font-size: 16px;">2021/07/16 - Requested installation/removal certificate from Wayne Beckmann</span><br></div> 3 5223 4 23 2 50 [{"op":"R","uid":"59","un":"lulamad","dt":"2021-06-14T09:01:55.867Z"},{"op":"R","uid":"59","un":"lulamad","dt":"2021-06-14T10:48:25.481Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-16T13:25:08.371Z"}] 2 50 5
419967 6090 6/14/2021 9:00:15 AM 6/14/2021 9:00:31 AM IVR call: statement Received call for statement for account 10364960 sent message: 303 8 2 5222 79 79 6/14/2021 9:00:31 AM 116032
419964 6089 6/14/2021 8:59:09 AM 6/14/2021 8:59:10 AM IVR call: balance Received call for balance for account 20082268 undefined 7 2 5221 78 78 6/14/2021 8:59:10 AM
6088 6/14/2021 8:57:00 AM 6/14/2021 8:57:33 AM Water query Water query - high consumption 3 5220 2 23 1 67 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-14T08:57:20.041Z"}] 1 67 20
6087 6/14/2021 8:56:49 AM 7/3/2022 1:15:28 PM water high water consumption.<div>Sent for check reading</div> 23 3 5219 3 1 1 67 [{"op":"R","uid":"59","un":"lulamad","dt":"2021-06-14T08:57:09.317Z"},{"op":"R","uid":"59","un":"lulamad","dt":"2021-06-14T08:58:40.761Z"}] 1 67 17
6074 6/14/2021 8:56:07 AM 10/22/2022 9:55:43 AM Six Months policy Water query - high consumption&nbsp;<div><br></div><div><b><u>QRC RESPONSE:</u></b> The account does not qualify for a six months policy for 202003 billing period , six months policy for 201704 billing period is sent for assessment.<br><div><br></div></div> 30 3 5218 15 2 23 1 67 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-14T08:56:27.483Z"}] 1 101 8
6085 6/14/2021 8:51:47 AM 7/3/2022 7:24:42 AM RATES QUERY RATES QUERY<div>LATE TERMINATION QUERY.</div> 30 3 5217 2 23 8 64 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-14T08:52:07.256Z"}] 8 64 6
419949 6086 6/14/2021 8:51:41 AM 6/14/2021 8:52:13 AM IVR call: statement Received call for statement for account 10079738 sent message: 302 8 2 5216 79 79 6/14/2021 8:52:13 AM 116031
6083 6/14/2021 8:45:51 AM 11/13/2022 9:53:06 AM WATER QUERY WATER QUERY<div><br></div><div><b><u>QRC RESPONSE:</u></b>&nbsp; Query closed the water charges are affected by punitive rate, there is insufficient information provided on query. There is no record on water works system, customer needs to log a new query and provide more information&nbsp; on query and advise if they had any internal leaks repaired 2021/2022 period.&nbsp;<br><div><br></div><div><br></div></div> 27 3 5214 5 2 23 1 67 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-14T08:46:10.730Z"}] 1 67 11/13/2022 9:53:06 AM 8 8
419926 6082 6/14/2021 8:43:46 AM 6/14/2021 8:43:46 AM IVR call: balance Received call for balance for account 10018372 undefined 7 2 5213 78 78 6/14/2021 8:43:46 AM
419922 6081 6/14/2021 8:42:31 AM 6/14/2021 8:42:33 AM IVR call: balance Received call for balance for account 10020604 undefined 7 2 5212 78 78 6/14/2021 8:42:33 AM
419916 6081 6/14/2021 8:41:06 AM 6/14/2021 8:41:07 AM IVR call: balance Received call for balance for account 10020604 undefined 7 2 5212 78 78 6/14/2021 8:41:07 AM
419911 6081 6/14/2021 8:40:12 AM 6/14/2021 8:40:13 AM IVR call: balance Received call for balance for account 10020604 undefined 7 2 5212 78 78 6/14/2021 8:40:13 AM
419907 6/14/2021 8:38:55 AM 6/14/2021 8:38:55 AM IVR call:$240 Received call for $931 for account undefined 6/14/2021 8:38:55 AM
419905 6/14/2021 8:37:48 AM 6/14/2021 8:37:49 AM IVR call:$239 Received call for $930 for account undefined 6/14/2021 8:37:49 AM
419902 6080 6/14/2021 8:35:11 AM 6/14/2021 8:35:11 AM IVR call: balance Received call for balance for account 10028724 undefined 7 2 1587 78 78 6/14/2021 8:35:11 AM
419901 6078 6/14/2021 8:33:59 AM 6/14/2021 8:34:00 AM IVR call: balance Received call for balance for account 10038234 undefined 7 2 5210 78 78 6/14/2021 8:34:00 AM