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EscalationLevel
LatestCall
LatestChat
LatestSms
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Campaign
IsOpen
Customer
6083
LatestTicket
CreatedAt
6/14/2021 8:45:51 AM
UpdatedAt
11/13/2022 9:53:06 AM
Subject
WATER QUERY
Description
WATER QUERY<div><br></div><div><b><u>QRC RESPONSE:</u></b>&nbsp; Query closed the water charges are affected by punitive rate, there is insufficient information provided on query. There is no record on water works system, customer needs to log a new query and provide more information&nbsp; on query and advise if they had any internal leaks repaired 2021/2022 period.&nbsp;<br><div><br></div><div><br></div></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5214
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"18","un":"lindan","dt":"2021-06-14T08:46:10.730Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/13/2022 9:53:06 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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