Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
6257 6/15/2021 9:55:50 AM 6/15/2021 9:55:52 AM 1 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-15T09:55:52.433Z"}] 18
421447 6251 6/15/2021 9:46:36 AM 6/15/2021 9:46:37 AM IVR call: balance Received call for balance for account 10365129 undefined 7 2 5376 78 78 6/15/2021 9:46:37 AM
421443 6255 6/15/2021 9:45:41 AM 6/15/2021 9:45:42 AM IVR call: balance Received call for balance for account 10373854 undefined 7 2 5379 78 78 6/15/2021 9:45:42 AM
421434 6255 6/15/2021 9:44:30 AM 6/15/2021 9:44:32 AM IVR call: balance Received call for balance for account 10373854 undefined 7 2 5379 78 78 6/15/2021 9:44:32 AM
6256 6/15/2021 9:44:00 AM 6/15/2021 9:44:02 AM 2 5380 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T09:44:02.705Z"}] 20
421424 6255 6/15/2021 9:42:36 AM 6/15/2021 9:42:37 AM IVR call: balance Received call for balance for account 10373854 undefined 7 2 5379 78 78 6/15/2021 9:42:37 AM
6253 6/15/2021 9:41:33 AM 7/3/2022 7:58:03 AM Water query Water query - High consumption<div><b><u>QRC RESOINSE;</u></b></div><div><br></div><div>ACCOUNT CLOSED, NO SERVICES CHARGING ON THE ACCOUNT.</div> 27 3 5378 8 2 23 1 67 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T09:41:35.113Z"}] 1 67 7/3/2022 7:58:03 AM 6 6
6252 6/15/2021 9:40:29 AM 10/22/2022 9:48:07 AM Water query Water query - high consumption<div>6 months policy to be applied for 202205</div><div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no High Consumption, account sent for assessment on six months policy 202205 billing period. Query Closed</div> 27 3 5377 12 2 23 1 67 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T09:40:31.143Z"}] 1 67 10/22/2022 9:48:07 AM 8 8
421418 6251 6/15/2021 9:39:12 AM 6/15/2021 9:39:13 AM IVR call: balance Received call for balance for account 10365129 undefined 7 2 5376 78 78 6/15/2021 9:39:13 AM
6250 6/15/2021 9:39:09 AM 7/3/2022 12:37:00 PM Water query <div style="text-align: left;">Water query - leak&nbsp;</div> 27 3 5375 7 2 23 1 96 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T09:39:11.384Z"}] 1 96 7/3/2022 12:37:00 PM 11 11
6249 6/15/2021 9:37:55 AM 3/28/2022 6:35:04 AM Water query Water query - leak&nbsp;<div><b>Plumber's letter received</b>.</div> 30 3 5374 2 23 1 96 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T09:37:57.797Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-29T12:23:55.882Z"}] 1 96 230
6248 6/15/2021 9:36:59 AM 11/15/2022 1:41:55 PM Water query Water water consumption and meter leak fixed by w/w control no.758190<div><br></div><div>QRC RESPONSE: Matter under review with Billing and Technical Teams regarding the final reading and outcome of repairs</div> 30 3 5373 5 2 23 1 67 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T09:37:01.858Z"}] 1 67 3
6247 6/15/2021 9:35:49 AM 6/15/2021 9:36:26 AM Water query Water query - high consumption 3 5372 2 23 1 67 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T09:35:51.921Z"}] 1 67 20
421410 6080 6/15/2021 9:35:45 AM 6/15/2021 9:35:45 AM IVR call: balance Received call for balance for account 10028724 undefined 7 2 1587 78 78 6/15/2021 9:35:45 AM
6246 6/15/2021 9:35:33 AM 2/13/2022 8:41:03 AM WATER QUERY WATER QUERY. Journal processed and approved. Query resolved. 27 3 5371 75 2 23 1 67 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-15T09:35:35.061Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2021-06-21T07:32:08.407Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T08:36:06.420Z"}] 1 101 214 2/13/2022 8:41:03 AM 173 214
6229 6/15/2021 9:29:59 AM 6/15/2021 9:34:46 AM 2 5370 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T09:30:01.349Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T09:34:03.343Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T09:34:17.928Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T09:34:46.743Z"}] 20
6245 6/15/2021 9:26:22 AM 8/1/2022 1:30:33 PM WATER QUERY 6 MONTH POLICY WATER QUERY 6 MONTH POLICY<div>QRC RESPONSE:</div><div>6 MONTHS POLICY TO BE PROCESSED FOR 202012.</div><div>6 months policy done for 202012.</div><br/><b>Journal Number</b>: [759221]<br/><b>Journal Amount</b>: [-R6,627.99] 27 3 5369 17 4 23 1 67 [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T09:25:38.025Z"}] 1 67 8/1/2022 1:30:33 PM 3 3
6244 6/15/2021 9:20:24 AM 3/28/2022 7:07:05 AM six months policy joornal done<br/><b>Journal Number</b>: [547274]<br/><b>Journal Amount</b>: [181661.23] 27 3 5368 15 2 23 1 67 [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-15T09:19:39.217Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-15T10:03:34.643Z"}] 1 67 3/28/2022 7:07:05 AM 15 2
6242 6/15/2021 9:09:27 AM 7/3/2022 7:40:46 AM WATER QUERY WATER QUERY<div><br></div><div>QRC RESPONSE;</div><div>DEBT WRITTEN OFF IN 202106</div> 27 3 5367 13 2 23 1 67 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-15T09:09:29.722Z"}] 1 67 7/3/2022 7:40:46 AM 6 6
6243 6/15/2021 9:06:48 AM 2/14/2022 7:35:26 AM WATER QUERY WATER QUERY.<div><br></div><div>Journal processed and approved. Query resolved.</div> 27 3 5366 12 4 23 1 67 [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T09:06:03.917Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T09:06:54.942Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T07:34:30.323Z"}] 1 111 214 2/14/2022 7:35:26 AM 12 214