Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 426590 | 6523 | 6/21/2021 8:26:23 AM | 6/21/2021 8:26:24 AM | IVR call: balance | Received call for balance for account 10406206 undefined | 7 | 2 | 5641 | 78 | 78 | 6/21/2021 8:26:24 AM | ||||||||||||||||||||||||||||||
| 6522 | 6/21/2021 8:25:01 AM | 7/3/2022 12:00:37 PM | Leak credit | Kindly assess a leak on this account that was reported 22/08/2020<div><b>Response QRC</b> :Plumbers letter received.</div><div>Debt written off.</div> | 27 | 3 | 5640 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-21T08:24:10.885Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-21T08:24:24.755Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-21T08:24:33.450Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T12:56:55.962Z"}] | 1 | 96 | 7/3/2022 12:00:37 PM | 12 | 12 | |||||||||||||||||||||||
| 426568 | 6521 | 6/21/2021 8:18:32 AM | 6/21/2021 8:18:57 AM | IVR call: statement | Received call for statement for account 10047790 sent message: 424 | 8 | 2 | 247 | 79 | 79 | 6/21/2021 8:18:57 AM | 116153 | |||||||||||||||||||||||||||||
| 426571 | 6520 | 6/21/2021 8:18:12 AM | 6/21/2021 8:18:39 AM | IVR call: meter-reading | Received call for meter-reading for account 10086822 Meter reading: [42] Meter type: [electric] | 10 | 2 | 5639 | 81 | 81 | |||||||||||||||||||||||||||||||
| 426566 | 6519 | 6/21/2021 8:16:38 AM | 6/21/2021 8:16:39 AM | IVR call: balance | Received call for balance for account 10397624 undefined | 7 | 2 | 5638 | 78 | 78 | 6/21/2021 8:16:39 AM | ||||||||||||||||||||||||||||||
| 6517 | 6/21/2021 8:15:57 AM | 3/14/2023 7:58:54 AM | WATER /LEAK PLUMBERS LETTER ATTACHED | WATER /LEAK PLUMBERS LETTER ATTACHED<div>to monitor consumption, account protected till 20210911</div><div><b>Response QRC :Plumber's letter received</b>.Phone consumer will submitt a plumber letter 14-03-2023</div> | 22 | 3 | 5637 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-21T08:15:07.245Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-14T08:32:34.529Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T09:37:22.707Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T11:03:52.499Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T11:05:02.695Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T11:05:30.932Z"}] | 1 | 96 | 230 | 14 | ||||||||||||||||||||||||
| 6518 | 6/21/2021 8:14:10 AM | 6/21/2021 8:14:12 AM | 1 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-06-21T08:13:20.202Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 426558 | 6516 | 6/21/2021 8:09:25 AM | 6/21/2021 8:09:27 AM | IVR call: balance | Received call for balance for account 10009158 undefined | 7 | 2 | 5635 | 78 | 78 | 6/21/2021 8:09:27 AM | ||||||||||||||||||||||||||||||
| 426552 | 6515 | 6/21/2021 8:05:45 AM | 6/21/2021 8:06:09 AM | IVR call: statement | Received call for statement for account 10343033 sent message: 423 | 8 | 2 | 5634 | 79 | 79 | 6/21/2021 8:06:09 AM | 116152 | |||||||||||||||||||||||||||||
| 426544 | 6471 | 6/21/2021 8:01:11 AM | 6/21/2021 8:01:32 AM | IVR call: meter-reading | Received call for meter-reading for account 10331085 Meter reading: [18370] Meter type: [electric] | 10 | 2 | 5589 | 81 | 81 | |||||||||||||||||||||||||||||||
| 6514 | 6/21/2021 7:58:48 AM | 7/3/2022 12:02:42 PM | WATER QUERY | Account terminated | 27 | 3 | 5633 | 13 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-21T07:57:57.452Z"}] | 1 | 67 | 7/3/2022 12:02:41 PM | 12 | 12 | |||||||||||||||||||||||
| 6514 | 6/21/2021 7:57:07 AM | 7/3/2022 12:06:17 PM | water | Account terminated | 4 | 2 | 5633 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-21T07:56:16.582Z"}] | 77 | 7/3/2022 12:06:16 PM | 12 | 12 | |||||||||||||||||||||||||||||
| 6512 | 6/21/2021 7:52:27 AM | 7/21/2021 12:52:10 PM | no valid query details submitted | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">no valid query details submitted</span><br> | 27 | 3 | 13 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-21T07:54:11.415Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T10:03:17.065Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:52:27.049Z"}] | 1 | 44 | 7/21/2021 12:52:10 PM | 13 | 14 | ||||||||||||||||||||||||
| 6512 | 6/21/2021 7:51:24 AM | 7/21/2021 12:51:50 PM | no valid query details submitted | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">no valid query details submitted</span> | 27 | 3 | 11 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-21T07:53:08.309Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T10:03:59.605Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:52:05.163Z"}] | 1 | 44 | 7/21/2021 12:51:50 PM | 11 | 14 | ||||||||||||||||||||||||
| 6511 | 6/21/2021 7:49:39 AM | 7/21/2021 12:51:17 PM | no valid query details submitted | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">no valid query details submitted</span><br> | 27 | 3 | 6 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-21T07:51:23.498Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T10:05:50.598Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:51:33.542Z"}] | 1 | 44 | 7/21/2021 12:51:17 PM | 6 | 14 | ||||||||||||||||||||||||
| 6510 | 6/21/2021 7:47:00 AM | 11/13/2022 12:33:58 PM | WATER QUERY | no readings after high consumption ,no average.<div><br></div><div>QRC RESPONSE: Consumer does not qualify for 6 month policy for 201809/201910</div><div>due to calculations consumer does not qualify.</div> | 27 | 3 | 5627 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-21T07:46:10.121Z"}] | 1 | 67 | 11/13/2022 12:33:57 PM | 10 | 10 | |||||||||||||||||||||||
| 426513 | 6509 | 6/21/2021 7:41:32 AM | 6/21/2021 7:41:34 AM | IVR call: balance | Received call for balance for account 20087234 undefined | 7 | 2 | 5626 | 78 | 78 | 6/21/2021 7:41:34 AM | ||||||||||||||||||||||||||||||
| 6503 | 6/21/2021 7:41:04 AM | 10/29/2022 7:53:49 AM | high water consumption | consumer querying high water consumption. kindly investigate and resolve.<div>Consumption decreased ,to contact consumer .<br></div><div><br></div><div><b>QRC RESPONSE: Query Closed due to No identifiable query and insufficient information.</b><br></div><div><b>To log a new query </b>and provide more information on the actual query: ie,</div><div>• Which date is under dispute?</div><div>• Does the query relate to any leaks? <b>If yes, upload signed copy of plumbers letter stating what was repaired with date of repairs.</b></div><div><br></div> | 27 | 3 | 5625 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-21T07:41:06.015Z"}] | 1 | 67 | 10/29/2022 7:53:49 AM | 3 | 3 | |||||||||||||||||||||||
| 426511 | 6508 | 6/21/2021 7:39:12 AM | 6/21/2021 7:39:37 AM | IVR call: statement | Received call for statement for account 10401510 sent message: 422 | 8 | 2 | 5624 | 79 | 79 | 6/21/2021 7:39:37 AM | 116151 | |||||||||||||||||||||||||||||
| 426505 | 6507 | 6/21/2021 7:38:28 AM | 6/21/2021 7:38:29 AM | IVR call:$266 | Received call for $960 for account 10141510 | 5623 | 6/21/2021 7:38:29 AM |