Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 6544 | 6/21/2021 9:09:13 AM | 3/28/2022 7:23:36 AM | Water query | Water query - high consumption | 3 | 5662 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T09:08:23.113Z"}] | 1 | 67 | 20 | |||||||||||||||||||||||||||
| 6543 | 6/21/2021 9:08:17 AM | 11/19/2022 12:03:21 PM | Water query | WATER<div><br></div><div>QRC RESPONSE: Query closed due to insufficient information.</div> | 27 | 3 | 5660 | 12 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T09:07:26.945Z"}] | 1 | 67 | 11/19/2022 12:03:21 PM | 3 | 3 | |||||||||||||||||||||||
| 6542 | 6/21/2021 9:07:09 AM | 7/3/2022 10:12:57 AM | Water query | Water query - high consumption | 27 | 3 | 5659 | 11 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T09:06:18.800Z"}] | 1 | 67 | 7/3/2022 10:12:57 AM | 12 | 12 | |||||||||||||||||||||||
| 6541 | 6/21/2021 9:06:10 AM | 4/12/2022 9:47:18 AM | Water query | Water query - high consumption. Journal processed and approved. Query resolved. | 27 | 3 | 5657 | 10 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T09:05:20.028Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T08:40:39.205Z"}] | 1 | 111 | 214 | 4/12/2022 9:47:18 AM | 10 | 214 | ||||||||||||||||||||||
| 6540 | 6/21/2021 9:04:56 AM | 8/8/2021 6:01:37 AM | Water query | Water query - high consumption | 3 | 5656 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T09:04:05.586Z"}] | 1 | 67 | 20 | |||||||||||||||||||||||||||
| 6539 | 6/21/2021 9:03:50 AM | 11/22/2021 9:40:36 AM | Late termination | Late termination | 30 | 3 | 5654 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T09:02:59.263Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:23:37.955Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:44:18.077Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-22T09:39:09.294Z"}] | 6 | 122 | 20 | 20 | |||||||||||||||||||||||||
| 6538 | 6/21/2021 9:02:29 AM | 11/18/2022 9:09:49 AM | Water query | Water query - high consumption<div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information</div><div>Consumer to log a new query and provide details as to which period is under query and upload signed copies of plumbers letter stating what was repaired with date of repairs (if any leaks were repaired)</div><div>Account attracted stage 3 punitive tariffs on consumption that exceeded 20+kl during the restriction period (2020 -2022)</div> | 27 | 3 | 5653 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T09:01:39.161Z"}] | 1 | 67 | 11/18/2022 9:09:49 AM | 3 | 3 | |||||||||||||||||||||||
| 6536 | 6/21/2021 8:59:58 AM | 3/28/2022 6:35:04 AM | Water query | Water query - high consumption<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 5651 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T08:59:07.771Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-15T07:25:54.661Z"}] | 1 | 111 | 214 | 3/28/2022 6:35:04 AM | 5 | 214 | ||||||||||||||||||||||
| 6535 | 6/21/2021 8:58:52 AM | 11/11/2022 8:21:51 AM | Water query | Water query - high consumption<div><br></div><div>QRC RESPONSE: Query closed due to insufficient information logged and no identified query.</div><div>If there is a dispute, consumer to log a new query and provide full details as to the date of dispute and the nature of query</div><div><br></div> | 27 | 3 | 5650 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T08:58:02.025Z"}] | 1 | 67 | 11/11/2022 8:21:50 AM | 3 | 3 | |||||||||||||||||||||||
| 6533 | 6/21/2021 8:57:24 AM | 7/3/2022 12:08:40 PM | Water query | water consumption normal | 27 | 3 | 5649 | 75 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T08:56:33.899Z"}] | 1 | 67 | 7/3/2022 12:08:40 PM | 12 | 12 | |||||||||||||||||||||||
| 6532 | 6/21/2021 8:56:22 AM | 11/21/2022 9:32:03 AM | Water query | Water query - high consumption<div>Consumption decreased.</div><div><br></div><div><b>QRC RESPONSE:</b></div><div><b><br></b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE</b></div><br/><b>Journal Number</b>: [018150] | 24 | 3 | 5648 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T08:55:31.958Z"}] | 1 | 67 | 139977 | 15 | ||||||||||||||||||||||||
| 6530 | 6/21/2021 8:54:29 AM | 11/17/2022 2:07:59 PM | Water query | Consumption decreased .<div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information</div><div>Consumer to log a new query and provide more information as to the period under dispute and what is being queried</div><div>Arrears due to insufficient payment history as payments only started from 2020/06 with minimal payments</div><div><br></div> | 27 | 3 | 5647 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T08:53:39.042Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-12T19:24:37.935Z"}] | 1 | 67 | 11/17/2022 2:05:21 PM | 3 | 3 | |||||||||||||||||||||||
| 426638 | 6523 | 6/21/2021 8:46:09 AM | 6/21/2021 8:46:12 AM | IVR call: balance | Received call for balance for account 10406206 undefined | 7 | 2 | 5641 | 78 | 78 | 6/21/2021 8:46:12 AM | ||||||||||||||||||||||||||||||
| 426632 | 6523 | 6/21/2021 8:45:17 AM | 6/21/2021 8:45:17 AM | IVR call: balance | Received call for balance for account 10406206 undefined | 7 | 2 | 5641 | 78 | 78 | 6/21/2021 8:45:17 AM | ||||||||||||||||||||||||||||||
| 426619 | 6528 | 6/21/2021 8:40:53 AM | 6/21/2021 8:41:16 AM | IVR call: meter-reading | Received call for meter-reading for account 10006754 Meter reading: [23093888] Meter type: [water] | 10 | 2 | 5646 | 81 | 81 | |||||||||||||||||||||||||||||||
| 426616 | 5171 | 6/21/2021 8:38:23 AM | 6/21/2021 8:38:41 AM | IVR call: meter-reading | Received call for meter-reading for account 10007023 Meter reading: [76] Meter type: [water] | 10 | 2 | 4355 | 81 | 81 | |||||||||||||||||||||||||||||||
| 6527 | 6/21/2021 8:36:51 AM | 11/20/2022 8:20:39 AM | 6 Months Policy | Kindly assess a six months policy for this account for the period 202101<div>Six months policy will be applied</div><div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>6 MONTHS POLICY 20210123 ADJUSTMENT DONE </div><br/><b>Journal Number</b>: [018630] | 24 | 3 | 5645 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-21T08:36:01.074Z"}] | 1 | 95 | 6 | |||||||||||||||||||||||||
| 426603 | 6526 | 6/21/2021 8:31:13 AM | 6/21/2021 8:31:14 AM | IVR call: balance | Received call for balance for account 10004205 undefined | 7 | 2 | 5644 | 78 | 78 | 6/21/2021 8:31:14 AM | ||||||||||||||||||||||||||||||
| 6524 | 6/21/2021 8:30:43 AM | 6/21/2021 8:30:43 AM | 1 | ||||||||||||||||||||||||||||||||||||||
| 426596 | 6525 | 6/21/2021 8:29:24 AM | 6/21/2021 8:29:41 AM | IVR call: statement | Received call for statement for account 10072744 undefined | 5642 | 6/21/2021 8:29:41 AM |