Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
6535
LatestTicket
CreatedAt
6/21/2021 8:58:52 AM
UpdatedAt
11/11/2022 8:21:51 AM
Subject
Water query
Description
Water query - high consumption<div><br></div><div>QRC RESPONSE: Query closed due to insufficient information logged and no identified query.</div><div>If there is a dispute, consumer to log a new query and provide full details as to the date of dispute and the nature of query</div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5650
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T08:58:02.025Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/11/2022 8:21:50 AM
Thread
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3