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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
6530
LatestTicket
CreatedAt
6/21/2021 8:54:29 AM
UpdatedAt
11/17/2022 2:07:59 PM
Subject
Water query
Description
Consumption decreased .<div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information</div><div>Consumer to log a new query and provide more information as to the period under dispute and what is being queried</div><div>Arrears due to insufficient payment history as payments only started from 2020/06 with minimal payments</div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5647
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T08:53:39.042Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-12T19:24:37.935Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/17/2022 2:05:21 PM
Thread
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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