Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 427709 | 6639 | 6/22/2021 9:10:04 AM | 6/22/2021 9:10:06 AM | IVR call: balance | Received call for balance for account 10428578 undefined | 7 | 2 | 5762 | 78 | 78 | 6/22/2021 9:10:06 AM | ||||||||||||||||||||||||||||||
| 427707 | 6639 | 6/22/2021 9:09:14 AM | 6/22/2021 9:09:16 AM | IVR call: balance | Received call for balance for account 10428578 undefined | 7 | 2 | 5762 | 78 | 78 | 6/22/2021 9:09:16 AM | ||||||||||||||||||||||||||||||
| 6638 | 6/22/2021 9:08:11 AM | 9/7/2021 12:34:30 PM | refuse collection | consumer states refuse not collected by Buffalo City Metropolitan. | 27 | 3 | 5761 | 75 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-22T09:07:19.932Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-31T13:52:55.717Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:34:13.110Z"}] | 4 | 106 | 9/7/2021 12:34:30 PM | 173 | 4 | |||||||||||||||||||||||
| 6637 | 6/22/2021 8:56:24 AM | 6/18/2022 10:27:31 AM | Water query | Water query - add service - consumer is not being billed for water service.<div><br></div><div>-water charging on account</div> | 27 | 3 | 5760 | 74 | 2 | 23 | 1 | 58 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T08:56:26.428Z"}] | 1 | 58 | 6/18/2022 10:27:31 AM | 13 | 13 | |||||||||||||||||||||||
| 6636 | 6/22/2021 8:54:25 AM | 11/13/2022 8:46:25 AM | Water query | Water query - add service - consumer is not being billed for water service.<div><br></div><div>QRC RESPONSE: Query Resolved</div><div>Meter is billing since March 2022</div><div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div><b><u><br></u></b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE</b></div><br/><b>Journal Number</b>: [963670] | 24 | 3 | 5759 | 12 | 2 | 23 | 1 | 58 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T08:54:27.432Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T08:54:41.777Z"}] | 1 | 58 | 15 | |||||||||||||||||||||||||
| 6635 | 6/22/2021 8:52:49 AM | 4/12/2022 9:39:10 AM | Electricity query | Electricity query - Add service - consumer is not being billed for electricity.<div><br></div><div><span style="font-family: Calibri, sans-serif; font-size: 16px;">2021/07/16 - Requested installation/removal certificate from Wayne Beckmann</span><br></div> | 3 | 5758 | 3 | 23 | 2 | 58 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T08:52:51.562Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-16T12:38:51.842Z"}] | 2 | 58 | 5 | |||||||||||||||||||||||||||
| 6634 | 6/22/2021 8:51:22 AM | 6/22/2021 8:52:09 AM | Water query | Water query - stop cock not working | 3 | 5757 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T08:51:24.194Z"}] | 1 | 67 | 20 | |||||||||||||||||||||||||||
| 427680 | 6633 | 6/22/2021 8:49:12 AM | 6/22/2021 8:49:35 AM | IVR call: statement | Received call for statement for account 10353877 sent message: 441 | 8 | 2 | 5756 | 79 | 79 | 6/22/2021 8:49:35 AM | 116170 | |||||||||||||||||||||||||||||
| 6631 | 6/22/2021 8:49:07 AM | 3/28/2022 7:10:22 AM | refuse collection | consumer states refuse is not collected by buffalo City metro municipality | 3 | 5755 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-22T08:48:16.521Z"}] | 4 | 106 | 16 | |||||||||||||||||||||||||||
| 427668 | 6632 | 6/22/2021 8:40:28 AM | 6/22/2021 8:40:30 AM | IVR call: balance | Received call for balance for account 10420974 undefined | 7 | 2 | 5754 | 78 | 78 | 6/22/2021 8:40:30 AM | ||||||||||||||||||||||||||||||
| 6630 | 6/22/2021 8:38:01 AM | 4/12/2022 9:47:18 AM | Late termination | Late termination and interest reversal <br><b>Journal Number</b>: [930495]<div><br></div><div><b>RESPONSE QRC</b>:LATE TERMINATION ,JOURNAL{930495} AUTHORISED</div> | 27 | 3 | 5753 | 10 | 4 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-22T08:37:09.757Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:35:56.206Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:04:51.067Z"}] | 6 | 122 | 230 | 4/12/2022 9:47:18 AM | 10 | 230 | ||||||||||||||||||||||
| 6629 | 6/22/2021 8:36:18 AM | 9/7/2021 7:30:06 AM | Previous owner | Transfer all charges to new owner's account no: 10395804. | 3 | 5752 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-22T08:35:27.368Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-09-07T07:27:58.936Z"}] | 6 | 107 | 173 | |||||||||||||||||||||||||||
| 6627 | 6/22/2021 8:32:43 AM | 4/12/2022 9:43:30 AM | refuse query | consumer states that their refuse is not collected by the municipality and requests not to be billed for it. | 4 | 3 | 5751 | 7 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-22T08:31:53.905Z"}] | 4 | 106 | 4/12/2022 9:43:30 AM | 7 | 16 | |||||||||||||||||||||||
| 6628 | 6/22/2021 8:32:18 AM | 12/6/2021 12:37:27 PM | WATER QUERY WITH PLUMBERS LETTER | WATER QUERY WITH PLUMBERS LETTER<br/><b>Journal Number</b>: [880177]<br/><b>Journal Amount</b>: [-R6,537.70] | 27 | 3 | 5750 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-22T08:31:26.689Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-14T09:15:34.654Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-27T07:26:28.513Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-06T12:35:33.961Z"}] | 1 | 96 | 3 | 12/6/2021 12:37:27 PM | 173 | 3 | ||||||||||||||||||||||
| 6626 | 6/22/2021 8:20:42 AM | 3/28/2022 6:35:04 AM | FIRE LEVY QUERY | FIRE LEVY QUERY | 4 | 3 | 5749 | 5 | 2 | 23 | 3 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-22T08:19:51.305Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-12T10:44:01.136Z"}] | 3 | 105 | 3/28/2022 6:35:04 AM | 5 | 4 | |||||||||||||||||||||||
| 427630 | 6625 | 6/22/2021 8:15:39 AM | 6/22/2021 8:16:08 AM | IVR call: statement | Received call for statement for account 10341982 sent message: 440 | 8 | 2 | 5748 | 79 | 79 | 6/22/2021 8:16:08 AM | 116169 | |||||||||||||||||||||||||||||
| 6624 | 6/22/2021 8:14:16 AM | 4/12/2022 9:39:10 AM | refuse charge | consumer states that the municipality does not collect their refuse and requests not to be charged for it. | 4 | 3 | 5747 | 4 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-22T08:14:19.911Z"}] | 4 | 106 | 4/12/2022 9:39:10 AM | 4 | 16 | |||||||||||||||||||||||
| 6623 | 6/22/2021 8:09:59 AM | 4/12/2022 9:47:18 AM | plumbers letter submitted | plumbers letter submitted <div>Leak credit adjustment done for 201708-202010 av 32kl</div><br/><b>Journal Amount</b>: [128679.40] | 27 | 3 | 5746 | 10 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T08:09:06.814Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-28T09:51:34.857Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-28T09:51:50.567Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-11T10:03:35.874Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-12T06:44:59.487Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-12T07:44:18.740Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-12T12:08:56.585Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-13T08:52:47.696Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-12-13T11:16:52.325Z"}] | 1 | 96 | 2 | 4/12/2022 9:47:18 AM | 10 | 2 | ||||||||||||||||||||||
| 427610 | 6622 | 6/22/2021 8:04:23 AM | 6/22/2021 8:04:24 AM | IVR call: balance | Received call for balance for account 10099425 undefined | 7 | 2 | 5745 | 78 | 78 | 6/22/2021 8:04:24 AM | ||||||||||||||||||||||||||||||
| 6621 | 6/22/2021 8:03:28 AM | 11/5/2021 7:58:53 AM | s ix months policy | Journal Done <br><b>Journal Number</b>: [854950]<div><br></div><div><b>RESPONSE QRC</b>:SIX MONTH POLICY,JOURNAL{854950} AUTHORISED<br><div><br></div><div><br></div></div> | 27 | 3 | 5744 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-22T08:04:13.481Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:16:29.245Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:57:26.602Z"}] | 1 | 101 | 230 | 11/5/2021 7:58:53 AM | 173 | 230 |