Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

6636

LatestTicket

CreatedAt

6/22/2021 8:54:25 AM

UpdatedAt

11/13/2022 8:46:25 AM

Subject

Water query

Description

Water query - add service - consumer is not being billed for water service.<div><br></div><div>QRC RESPONSE: Query Resolved</div><div>Meter is billing since March 2022</div><div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div><b><u><br></u></b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE</b></div><br/><b>Journal Number</b>: [963670]

Priority

Disposition

24

ConversationType

3

Parent

Account

5759

OpenedBy

AssignedTo

12

Region

2

Department

23

QueryType

1

SubQueryType

58

Escalation

EscalationCron

History

[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T08:54:27.432Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T08:54:41.777Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

58

CreatedBy1

UpdatedBy1

ResolvedAt

Thread

ResolvedBy

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

15