Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
434452 6921 6/28/2021 1:22:27 PM 6/28/2021 1:22:28 PM IVR call: balance Received call for balance for account 10382107 undefined 7 2 6023 78 78 6/28/2021 1:22:28 PM
6920 6/28/2021 1:21:13 PM 1/27/2023 1:37:37 PM plumbers letter submitted plumbers letter submitted<div>leak credit applied</div><br><br/><b>Journal Amount</b>: [-R18,660.34] 27 3 6022 17 2 23 1 96 [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-28T13:20:17.802Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-13T10:27:59.184Z"}] 1 96 12 1/27/2023 1:37:32 PM 3 3
6910 6/28/2021 1:21:06 PM 3/28/2022 7:23:36 AM REFUSE COLLECTION CONSUMER REQUEST OF REVERSAL OF REFUSE CHARGED. CONSUMER STATES REFUSE NOT COLLECTED BY BCMM.<div><br></div><div>NO REFUSE TARIFF&nbsp;</div> 27 3 6021 13 2 23 4 106 [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-28T13:23:49.665Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-13T11:43:47.214Z"}] 4 120 4 3/28/2022 7:23:36 AM 13 4
6919 6/28/2021 1:17:38 PM 10/14/2021 7:47:24 AM leak repaired by water works leak repaired by water works<div>Journal Done</div> 27 3 6020 15 2 23 1 100 [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-28T13:16:42.984Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:46:57.965Z"}] 1 96 17 10/14/2021 7:47:24 AM 15 17
6918 6/28/2021 1:16:22 PM 3/28/2022 7:23:36 AM Late termination Late termination - reversal of services 201403-202106<br/><b>Journal Number</b>: [420389] 24 3 6019 2 23 6 107 [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-28T13:18:54.795Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-29T10:48:33.149Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-20T13:39:48.908Z"}] 6 107 173
434441 6032 6/28/2021 1:12:40 PM 6/28/2021 1:12:41 PM IVR call: balance Received call for balance for account 10365660 undefined 7 2 5165 78 78 6/28/2021 1:12:41 PM
434434 6909 6/28/2021 1:09:51 PM 6/28/2021 1:09:53 PM IVR call: balance Received call for balance for account 10282308 undefined 7 2 6012 78 78 6/28/2021 1:09:53 PM
434433 5409 6/28/2021 1:09:30 PM 6/28/2021 1:09:33 PM IVR call: balance Received call for balance for account 10034161 undefined 7 2 4575 78 78 6/28/2021 1:09:33 PM
434431 5409 6/28/2021 1:08:42 PM 6/28/2021 1:08:43 PM IVR call: balance Received call for balance for account 10034161 undefined 7 2 4575 78 78 6/28/2021 1:08:43 PM
6917 6/28/2021 1:08:04 PM 11/9/2021 1:38:10 PM reverse dog tax reverse dog tax<div><br></div><div>2021-07-13 -- Sent to Shanaaz for site investigation<br></div><div><br></div><div>2021-08-24 - Followed up on investigation<br></div> 30 3 6018 2 23 12 75 [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-28T13:07:09.304Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-13T07:15:36.751Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:53:37.514Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-27T07:54:30.725Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:38:10.930Z"}] 12 75 2
434430 5408 6/28/2021 1:08:02 PM 6/28/2021 1:08:03 PM IVR call: balance Received call for balance for account 10034162 undefined 7 2 4574 78 78 6/28/2021 1:08:03 PM
434427 5408 6/28/2021 1:06:51 PM 6/28/2021 1:06:53 PM IVR call: balance Received call for balance for account 10034162 undefined 7 2 4574 78 78 6/28/2021 1:06:53 PM
434423 6486 6/28/2021 1:05:50 PM 6/28/2021 1:05:50 PM IVR call: balance Received call for balance for account 10034164 undefined 7 2 5602 78 78 6/28/2021 1:05:50 PM
6916 6/28/2021 1:05:28 PM 3/28/2022 7:23:36 AM 6 months policy 6 months policy<br/><b>Journal Number</b>: [BJ71880184] 27 3 6017 13 3 23 1 95 [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-28T13:04:33.361Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-14T10:43:13.423Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-14T10:45:59.197Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:31:22.809Z"}] 1 95 3/28/2022 7:23:36 AM 13 3
434416 6915 6/28/2021 1:03:42 PM 6/18/2022 8:16:17 AM IVR call: balance Received call for balance for account 10384614 undefined 4 2 6016 78 78 6/28/2021 1:03:43 PM 4
434414 4687 6/28/2021 1:03:22 PM 6/28/2021 1:03:40 PM IVR call: statement Received call for statement for account 10367041 sent message: 527 8 2 3970 79 79 6/28/2021 1:03:40 PM 116256
434411 6914 6/28/2021 1:02:43 PM 6/28/2021 1:02:44 PM IVR call: balance Received call for balance for account 10426025 undefined 7 2 6015 78 78 6/28/2021 1:02:44 PM
434403 6913 6/28/2021 1:01:40 PM 6/28/2021 1:01:40 PM IVR call: balance Received call for balance for account 10254502 undefined 7 2 1646 78 78 6/28/2021 1:01:40 PM
434400 6913 6/28/2021 1:00:35 PM 6/28/2021 1:00:36 PM IVR call: balance Received call for balance for account 10254502 undefined 7 2 1646 78 78 6/28/2021 1:00:36 PM
434395 5096 6/28/2021 12:58:24 PM 6/28/2021 12:58:25 PM IVR call: balance Received call for balance for account 10013100 undefined 7 2 4271 78 78 6/28/2021 12:58:25 PM