Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 7572 | 7/5/2021 7:23:42 AM | 6/1/2023 1:29:43 PM | Leak letter | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Water query, w/w report submitted and filed.<br></span><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;"><b>Response</b></span></font><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><b> by QRC</b>: Buffalo city Report received regarding Leak.</span></div><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">To check for leak letter and process journal</span></div><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">QRC Response </span></div><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Journal adjustment submitted for review and authorisation.</span></div><br/><b>Journal Number</b>: [687676] | 24 | 3 | 6623 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T07:23:44.471Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-05T12:38:32.376Z"}] | 1 | 96 | 12 | |||||||||||||||||||||||||
| 7570 | 7/5/2021 7:22:02 AM | 9/7/2021 12:35:16 PM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 27 | 3 | 6622 | 8 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T07:26:34.601Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-31T13:55:26.209Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:34:54.669Z"}] | 4 | 106 | 9/7/2021 12:35:16 PM | 8 | 4 | |||||||||||||||||||||||
| 7571 | 7/5/2021 7:21:19 AM | 3/14/2023 10:15:36 AM | Leak letter | Plumber's report submitted by consumer and filed.<div>journal captured;963698</div> | 30 | 3 | 6621 | 17 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T07:21:21.222Z"}] | 1 | 96 | 14 | |||||||||||||||||||||||||
| 7568 | 7/5/2021 7:17:37 AM | 4/12/2022 9:43:30 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 27 | 3 | 6620 | 7 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T07:22:09.428Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-11T12:17:11.416Z"}] | 4 | 120 | 4/12/2022 9:43:30 AM | 7 | 4 | |||||||||||||||||||||||
| 442493 | 7569 | 7/5/2021 7:17:20 AM | 7/5/2021 7:18:10 AM | IVR call: statement | Received call for statement for account 10386921 sent message: 838 | 8 | 2 | 6619 | 79 | 79 | 7/5/2021 7:18:10 AM | 116567 | |||||||||||||||||||||||||||||
| 442491 | 7569 | 7/5/2021 7:15:31 AM | 7/5/2021 7:16:00 AM | IVR call: statement | Received call for statement for account 10386921 sent message: 837 | 8 | 2 | 6619 | 79 | 79 | 7/5/2021 7:16:00 AM | 116566 | |||||||||||||||||||||||||||||
| 442488 | 6041 | 7/5/2021 7:14:52 AM | 7/5/2021 7:14:53 AM | IVR call: balance | Received call for balance for account 10106672 undefined | 7 | 2 | 5174 | 78 | 78 | 7/5/2021 7:14:53 AM | ||||||||||||||||||||||||||||||
| 7292 | 7/5/2021 7:13:41 AM | 9/1/2021 8:13:14 AM | Six months policy | Please assess account for six months policy between 2018/03-2021/05. | 30 | 3 | 6369 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T07:13:43.173Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:10:22.690Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:11:02.708Z"}] | 1 | 95 | 230 | ||||||||||||||||||||||||||
| 7567 | 7/5/2021 7:12:50 AM | 3/28/2022 7:08:29 AM | REFUSE COLLECTION CHARGE | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 27 | 3 | 6618 | 6 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T07:17:22.519Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-08T08:15:54.710Z"}] | 4 | 106 | 3/28/2022 7:08:29 AM | 6 | 4 | |||||||||||||||||||||||
| 7382 | 7/5/2021 7:08:55 AM | 3/14/2023 10:06:42 AM | Leak letter | Leak letter submitted by consumer and filed.<div><br></div><div>To check for leak letter before processing journal - letter uploaded 04.07.2022</div><div>Consumption normal query resolved<br><div><br></div></div> | 30 | 3 | 6455 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T07:08:57.362Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-27T07:21:55.222Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-13T12:37:32.913Z"}] | 1 | 96 | 14 | |||||||||||||||||||||||||
| 7565 | 7/5/2021 7:08:08 AM | 4/12/2022 9:42:39 AM | REFUSE COLLECTION CHARGE | REQUEST REVERSAL,NOT COLLECTED BY BCMM<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="19" style="height:14.4pt"> <td height="19" class="xl65" width="338" style="height:14.4pt;width:253pt">REVERSED</td></tr></tbody></table></div> | 4 | 3 | 6617 | 132 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T07:12:41.136Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-14T06:54:59.267Z"}] | 4 | 106 | 4/12/2022 9:42:39 AM | 230 | 4 | |||||||||||||||||||||||
| 7566 | 7/5/2021 7:07:01 AM | 11/15/2022 1:43:06 PM | Leak letter | Affidavit submitted and filed.<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no water meter linked to the account, query closed. Customer is charged basic water charges.</div> | 27 | 3 | 6616 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T07:07:03.157Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T08:54:48.080Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T08:55:09.965Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T08:55:15.121Z"}] | 1 | 96 | 11/15/2022 1:43:06 PM | 8 | 8 | |||||||||||||||||||||||
| 442461 | 5502 | 7/5/2021 7:05:44 AM | 7/5/2021 7:05:45 AM | IVR call: balance | Received call for balance for account 10178642 undefined | 7 | 2 | 4665 | 78 | 78 | 7/5/2021 7:05:45 AM | ||||||||||||||||||||||||||||||
| 442460 | 6033 | 7/5/2021 7:05:38 AM | 7/5/2021 7:05:59 AM | IVR call: statement | Received call for statement for account 10328286 sent message: 836 | 8 | 2 | 5166 | 79 | 79 | 7/5/2021 7:05:59 AM | 116565 | |||||||||||||||||||||||||||||
| 442459 | 5502 | 7/5/2021 7:04:34 AM | 7/5/2021 7:04:35 AM | IVR call: balance | Received call for balance for account 10178642 undefined | 7 | 2 | 4665 | 78 | 78 | 7/5/2021 7:04:35 AM | ||||||||||||||||||||||||||||||
| 7564 | 7/5/2021 7:03:49 AM | 3/28/2022 7:08:29 AM | REFUSE COLLECTION CHARGE | REQUEST FOR REVERSAL,NOT COLLECTED BY BCMM<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="19" style="height:14.4pt"> <td height="19" class="xl65" width="338" style="height:14.4pt;width:253pt">REVERSED</td></tr></tbody></table></div> | 4 | 3 | 6615 | 6 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T07:08:21.965Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-14T06:55:48.738Z"}] | 4 | 106 | 3/28/2022 7:08:29 AM | 6 | 4 | |||||||||||||||||||||||
| 7562 | 7/5/2021 6:56:31 AM | 10/13/2021 9:44:34 AM | REFUSE COLLECTION CHARGE | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 27 | 3 | 6614 | 75 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T07:01:03.609Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-13T09:35:27.408Z"}] | 4 | 120 | 4 | 10/13/2021 9:44:34 AM | 173 | 4 | ||||||||||||||||||||||
| 7560 | 7/5/2021 6:53:27 AM | 11/9/2021 1:25:40 PM | water to be xfrd to owner account | water to be xfrd to owner acc | 30 | 3 | 6613 | 2 | 23 | 13 | 76 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T06:53:29.041Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T06:55:04.921Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:58:33.525Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T09:02:51.047Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:10:58.936Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:25:40.887Z"}] | 13 | 76 | 2 | ||||||||||||||||||||||||||
| 442425 | 7561 | 7/5/2021 6:51:55 AM | 7/5/2021 6:52:19 AM | IVR call: statement | Received call for statement for account 10033846 sent message: 835 | 8 | 2 | 6611 | 79 | 79 | 7/5/2021 6:52:19 AM | 116564 | |||||||||||||||||||||||||||||
| 7559 | 7/5/2021 6:51:42 AM | 8/26/2021 1:08:09 PM | REFUSE COLLECTION CHARGE | REQUEST RVERSAL,COLLECTION NOT BY BCMM | 4 | 3 | 6610 | 74 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T06:56:14.675Z"}] | 4 | 106 | 8/26/2021 1:08:09 PM | 172 | 16 |