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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
7566
LatestTicket
CreatedAt
7/5/2021 7:07:01 AM
UpdatedAt
11/15/2022 1:43:06 PM
Subject
Leak letter
Description
Affidavit submitted and filed.<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no water meter linked to the account, query closed. Customer is charged basic water charges.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
6616
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T07:07:03.157Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T08:54:48.080Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T08:55:09.965Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T08:55:15.121Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
ResolvedAt
11/15/2022 1:43:06 PM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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