Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 8658 | 8/2/2021 11:02:47 AM | 10/23/2022 10:05:18 AM | water | leak credit or six months policy<div>Call consumer today waiting for plumbers letter .</div><div><br></div><div><b><u>QRC RESPONSE</u></b>: Customer needs to log query with more information, query closed due to insufficient information and no contact details.</div> | 27 | 3 | 7641 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"177","un":"justices","dt":"2021-08-02T11:01:11.073Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-05T11:06:12.380Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-11T08:01:26.212Z"}] | 1 | 96 | 10/23/2022 10:05:18 AM | 123666 | 8 | 8 | ||||||||||||||||||||||
| 471563 | 5208 | 8/2/2021 10:58:45 AM | 8/2/2021 10:59:05 AM | IVR call: statement | Received call for statement for account 10131628 sent message: 1469 | 8 | 2 | 4386 | 79 | 79 | 8/2/2021 10:59:05 AM | 117198 | |||||||||||||||||||||||||||||
| 8657 | 8/2/2021 10:55:59 AM | 8/2/2021 10:57:15 AM | water | high water consumption | 4 | 2 | 7639 | 77 | [{"op":"R","uid":"177","un":"justices","dt":"2021-08-02T10:54:22.489Z"}] | 77 | 8/2/2021 10:57:15 AM | 177 | |||||||||||||||||||||||||||||
| 471536 | 6964 | 8/2/2021 10:45:38 AM | 8/2/2021 10:45:56 AM | IVR call: statement | Received call for statement for account 10406614 sent message: 1468 | 8 | 2 | 6062 | 79 | 79 | 8/2/2021 10:45:56 AM | 117197 | |||||||||||||||||||||||||||||
| 471535 | 6964 | 8/2/2021 10:44:46 AM | 8/2/2021 10:44:48 AM | IVR call: balance | Received call for balance for account 10406614 undefined | 7 | 2 | 6062 | 78 | 78 | 8/2/2021 10:44:48 AM | ||||||||||||||||||||||||||||||
| 471510 | 7481 | 8/2/2021 10:31:09 AM | 8/2/2021 10:31:09 AM | IVR call:$60 | Received call for $588 for account 10011573 | 6540 | 8/2/2021 10:31:09 AM | ||||||||||||||||||||||||||||||||||
| 471509 | 8656 | 8/2/2021 10:30:55 AM | 8/2/2021 10:31:43 AM | IVR call: statement | Received call for statement for account 20109054 sent message: 1467 | 8 | 2 | 7638 | 79 | 79 | 8/2/2021 10:31:43 AM | 117196 | |||||||||||||||||||||||||||||
| 471505 | 8655 | 8/2/2021 10:30:10 AM | 8/2/2021 10:30:42 AM | IVR call: statement | Received call for statement for account 10430624 sent message: 1466 | 8 | 2 | 7637 | 79 | 79 | 8/2/2021 10:30:42 AM | 117195 | |||||||||||||||||||||||||||||
| 471493 | 6964 | 8/2/2021 10:19:50 AM | 8/2/2021 10:19:52 AM | IVR call: balance | Received call for balance for account 10406614 undefined | 7 | 2 | 6062 | 78 | 78 | 8/2/2021 10:19:52 AM | ||||||||||||||||||||||||||||||
| 471491 | 8654 | 8/2/2021 10:18:09 AM | 2/13/2022 10:50:22 AM | IVR call: balance | Received call for balance for account 10361384 undefined | 7 | 2 | 996 | 78 | [{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-13T10:48:39.198Z"}] | 78 | 12 | 2/13/2022 10:50:22 AM | 12 | |||||||||||||||||||||||||||
| 471488 | 7481 | 8/2/2021 10:15:59 AM | 8/2/2021 10:16:20 AM | IVR call: statement | Received call for statement for account 10011573 sent message: 1465 | 8 | 2 | 6540 | 79 | 79 | 8/2/2021 10:16:20 AM | 117194 | |||||||||||||||||||||||||||||
| 471485 | 8654 | 8/2/2021 10:15:20 AM | 8/2/2021 10:15:22 AM | IVR call: balance | Received call for balance for account 10361384 undefined | 7 | 2 | 996 | 78 | 78 | 8/2/2021 10:15:22 AM | ||||||||||||||||||||||||||||||
| 471486 | 7481 | 8/2/2021 10:15:11 AM | 8/2/2021 10:15:11 AM | IVR call: balance | Received call for balance for account 10011573 undefined | 7 | 2 | 6540 | 78 | 78 | 8/2/2021 10:15:11 AM | ||||||||||||||||||||||||||||||
| 8653 | 8/2/2021 10:08:11 AM | 10/23/2022 6:52:03 AM | water | the is a water leak<div><br></div><div><b><u>QRC RESPONSE:</u></b> There is no report on water works of water leaks, the customer needs to advise on the period queried and on water leak repair. The customer needs to re log the query and attach the invoice, query closed.</div> | 27 | 3 | 7636 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-02T10:06:34.808Z"}] | 1 | 67 | 10/23/2022 6:52:03 AM | 8 | 8 | |||||||||||||||||||||||
| 471476 | 7561 | 8/2/2021 10:04:23 AM | 8/2/2021 10:04:44 AM | IVR call: statement | Received call for statement for account 10033846 sent message: 1464 | 8 | 2 | 6611 | 79 | 79 | 8/2/2021 10:04:44 AM | 117193 | |||||||||||||||||||||||||||||
| 471471 | 7261 | 8/2/2021 10:00:38 AM | 8/2/2021 10:00:58 AM | IVR call: statement | Received call for statement for account 10263537 sent message: 1463 | 8 | 2 | 6341 | 79 | 79 | 8/2/2021 10:00:58 AM | 117192 | |||||||||||||||||||||||||||||
| 471467 | 7386 | 8/2/2021 9:57:41 AM | 8/2/2021 9:57:42 AM | IVR call: balance | Received call for balance for account 10037560 undefined | 7 | 2 | 6457 | 78 | 78 | 8/2/2021 9:57:42 AM | ||||||||||||||||||||||||||||||
| 471463 | 7948 | 8/2/2021 9:55:50 AM | 8/2/2021 9:55:52 AM | IVR call: balance | Received call for balance for account 10214946 undefined | 7 | 2 | 6984 | 78 | 78 | 8/2/2021 9:55:52 AM | ||||||||||||||||||||||||||||||
| 471457 | 8/2/2021 9:52:12 AM | 8/2/2021 9:52:12 AM | IVR call:$59 | Received call for $587 for account undefined | 8/2/2021 9:52:12 AM | ||||||||||||||||||||||||||||||||||||
| 471455 | 5466 | 8/2/2021 9:51:18 AM | 8/2/2021 9:51:44 AM | IVR call: statement | Received call for statement for account 10009194 sent message: 1462 | 8 | 2 | 4629 | 79 | 79 | 8/2/2021 9:51:44 AM | 117191 |