Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 8658
LatestTicket
CreatedAt: 8/2/2021 11:02:47 AM
UpdatedAt: 10/23/2022 10:05:18 AM
Subject: water
Description: leak credit or six months policy<div>Call consumer today waiting for plumbers letter .</div><div><br></div><div><b><u>QRC RESPONSE</u></b>: Customer needs to log query with more information, query closed due to insufficient information and no contact details.</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 7641
OpenedBy
AssignedTo: 17
Region: 4
Department: 23
QueryType: 1
SubQueryType: 96
Escalation
EscalationCron
History: [{"op":"R","uid":"177","un":"justices","dt":"2021-08-02T11:01:11.073Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-05T11:06:12.380Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-11T08:01:26.212Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 96
CreatedBy1
UpdatedBy1
ResolvedAt: 10/23/2022 10:05:18 AM
Thread: 123666
ResolvedBy: 8
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 8