Details
Conversation
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EscalationLevel
-
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LatestCall
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471491
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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8654
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LatestTicket
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CreatedAt
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8/2/2021 10:18:09 AM
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UpdatedAt
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2/13/2022 10:50:22 AM
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Subject
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IVR call: balance
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Description
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Received call for balance for account 10361384
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Priority
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Disposition
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7
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ConversationType
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2
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Parent
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Account
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996
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OpenedBy
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AssignedTo
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Region
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Department
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QueryType
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78
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SubQueryType
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-13T10:48:39.198Z"}]
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CreatedBy
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UpdatedBy
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Category
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78
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Subcategory
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CreatedBy1
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UpdatedBy1
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12
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ResolvedAt
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2/13/2022 10:50:22 AM
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Thread
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ResolvedBy
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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12