Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 8839 | 8/7/2021 10:21:32 AM | 3/28/2022 7:10:22 AM | READINGS | High consumption due to a leak from incorrect smart meter installation. | 4 | 3 | 7799 | 11 | 2 | 23 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T10:21:34.139Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T10:47:44.517Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T09:56:37.180Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:07:30.043Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T10:44:07.844Z"}] | 1 | 111 | 4 | 3/28/2022 7:10:22 AM | 11 | 4 | |||||||||||||||||||||||
| 476515 | 7540 | 8/7/2021 10:16:48 AM | 8/7/2021 10:17:10 AM | IVR call: statement | Received call for statement for account 10054157 sent message: 1552 | 8 | 2 | 6593 | 79 | 79 | 8/7/2021 10:17:10 AM | 117281 | |||||||||||||||||||||||||||||
| 476508 | 8838 | 8/7/2021 10:11:46 AM | 8/7/2021 10:11:47 AM | IVR call: balance | Received call for balance for account 10385149 undefined | 7 | 2 | 7798 | 78 | 78 | 8/7/2021 10:11:47 AM | ||||||||||||||||||||||||||||||
| 476498 | 8837 | 8/7/2021 10:02:00 AM | 8/7/2021 10:02:02 AM | IVR call: balance | Received call for balance for account 10409054 undefined | 7 | 2 | 3475 | 78 | 78 | 8/7/2021 10:02:02 AM | ||||||||||||||||||||||||||||||
| 8836 | 8/7/2021 9:52:13 AM | 8/15/2021 10:10:04 AM | Water query | The query was attended to and awaiting plumber's report to resolve the query. | 9 | 2 | 7797 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:52:15.105Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:52:20.482Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:54:49.903Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:54:56.146Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:08:15.900Z"}] | 77 | 8/15/2021 10:10:04 AM | 214 | |||||||||||||||||||||||||||||
| 476491 | 8837 | 8/7/2021 9:50:16 AM | 8/7/2021 9:50:41 AM | IVR call: statement | Received call for statement for account 10409054 sent message: 1551 | 8 | 2 | 3475 | 79 | 79 | 8/7/2021 9:50:41 AM | 117280 | |||||||||||||||||||||||||||||
| 476479 | 6162 | 8/7/2021 9:36:21 AM | 8/7/2021 9:36:22 AM | IVR call: balance | Received call for balance for account 10052081 undefined | 7 | 2 | 5291 | 78 | 78 | 8/7/2021 9:36:22 AM | ||||||||||||||||||||||||||||||
| 476478 | 6162 | 8/7/2021 9:35:09 AM | 8/7/2021 9:35:10 AM | IVR call: balance | Received call for balance for account 10052081 undefined | 7 | 2 | 5291 | 78 | 78 | 8/7/2021 9:35:10 AM | ||||||||||||||||||||||||||||||
| 8835 | 8/7/2021 9:32:04 AM | 1/26/2022 8:30:29 AM | WATER INTERIM | Meter changed but not on Solar, consumer charged water interim while he has not visited the property for since 01/2021. Mendy confirmed zero consumption and updated the file that was incorrectly linked. Nolu to find out if the reading can be updated manually before account run.<div><br></div><div>Interim reversed. Query resolved.</div> | 10 | 2 | 7796 | 23 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:32:05.926Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:38:23.681Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:40:36.985Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:40:44.059Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:41:15.426Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:42:16.168Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:42:30.502Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:42:34.854Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:12:03.958Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-26T08:23:54.489Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-01-26T08:30:35.774Z"}] | 77 | 230 | |||||||||||||||||||||||||||||
| 8834 | 8/7/2021 9:08:54 AM | 8/7/2021 9:09:50 AM | 6 months policy journal done and account written off. | 6 months policy journal done and account written off. | 27 | 3 | 7795 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T09:09:41.927Z"}] | 1 | 95 | 8/7/2021 9:09:50 AM | 15 | 6 | |||||||||||||||||||||||
| 8833 | 8/7/2021 9:05:26 AM | 8/15/2021 10:24:05 AM | INTERIM & REFUSE REVERSED | Water interim amounting to R13 762.50 reversed. 05/21<div>Reverse Refuse R2 128.02. 06/21</div><div><br></div><div>Query resolved.</div> | 30 | 2 | 7794 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:05:28.606Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:05:49.318Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:06:37.215Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:09:03.028Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T09:09:22.325Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:15:20.106Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 8832 | 8/7/2021 8:40:55 AM | 8/15/2021 10:31:43 AM | DEBT INCENTIVE AND RCC | Debt incentive processed.<div><br></div><div>Query resolved.</div> | 30 | 2 | 7792 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:40:57.489Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:41:01.954Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:48:26.865Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:28:01.098Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 476407 | 7183 | 8/7/2021 8:22:55 AM | 8/7/2021 8:22:55 AM | IVR call: balance | Received call for balance for account 20175219 undefined | 7 | 2 | 6268 | 78 | 78 | 8/7/2021 8:22:55 AM | ||||||||||||||||||||||||||||||
| 8830 | 8/7/2021 8:00:39 AM | 10/14/2021 7:27:06 AM | READING | Reading changed for 02/2021, adjustment for R8122.24 process 05/2021. Query resolved. | 30 | 2 | 7791 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:00:41.342Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T07:31:43.273Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T07:42:17.339Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-13T13:17:28.091Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-14T07:27:06.710Z"}] | 77 | 230 | ||||||||||||||||||||||||||||||
| 8829 | 8/7/2021 7:48:55 AM | 3/28/2022 7:07:05 AM | 2 periods that consisted of six months policy | New six months Query, old query talks about a leak but no plumbers letter available for it.<br><b>Journal Number</b>: [826732]<div>Plumber's letter received.</div> | 24 | 3 | 7790 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-07T07:48:56.441Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-18T12:11:36.073Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:12:18.158Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 8828 | 8/7/2021 7:47:53 AM | 8/11/2021 7:39:49 AM | REGISTRATION- 09/2020 | N/A - Current property transfer. Termination from 09/2020 - billing to finalize account | 30 | 2 | 7789 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T07:47:55.284Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T07:52:32.147Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T07:52:54.222Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:16:00.767Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-10T13:51:27.393Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T07:30:10.786Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T07:40:52.155Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 2692 | 8/7/2021 7:11:19 AM | 8/30/2021 11:53:20 AM | 6 months policy done for 20200424 period | 6 months policy done for 20200424 period<br/><b>Journal Number</b>: [826710] | 27 | 3 | 2371 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T07:13:47.916Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:51:02.743Z"}] | 1 | 95 | 8/30/2021 11:53:20 AM | 173 | 3 | |||||||||||||||||||||||
| 476219 | 8220 | 8/7/2021 4:53:11 AM | 8/7/2021 4:53:31 AM | IVR call: statement | Received call for statement for account 10036412 sent message: 1550 | 8 | 2 | 7236 | 79 | 79 | 8/7/2021 4:53:31 AM | 117279 | |||||||||||||||||||||||||||||
| 476201 | 8107 | 8/7/2021 4:05:48 AM | 8/7/2021 4:06:10 AM | IVR call: statement | Received call for statement for account 10350314 sent message: 1549 | 8 | 2 | 7136 | 79 | 79 | 8/7/2021 4:06:10 AM | 117278 | |||||||||||||||||||||||||||||
| 476200 | 8107 | 8/7/2021 4:04:48 AM | 8/7/2021 4:04:50 AM | IVR call: balance | Received call for balance for account 10350314 undefined | 7 | 2 | 7136 | 78 | 78 | 8/7/2021 4:04:50 AM |