Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 478944 | 6185 | 8/10/2021 1:24:49 PM | 8/10/2021 1:24:51 PM | IVR call: balance | Received call for balance for account 10006947 undefined | 7 | 2 | 5314 | 78 | 78 | 8/10/2021 1:24:51 PM | ||||||||||||||||||||||||||||||
| 8910 | 8/10/2021 1:24:16 PM | 3/28/2022 7:25:06 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71830414] | 24 | 3 | 7868 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T13:22:33.734Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T13:28:57.395Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:29:37.512Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 8909 | 8/10/2021 1:22:26 PM | 4/28/2022 6:56:59 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71830422] | 24 | 3 | 7867 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T13:20:43.729Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:28:49.004Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-10T08:56:15.440Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-13T08:45:11.671Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-28T06:56:53.080Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 478936 | 4812 | 8/10/2021 1:19:46 PM | 8/10/2021 1:20:11 PM | IVR call: statement | Received call for statement for account 10035612 sent message: 1579 | 8 | 2 | 4041 | 79 | 79 | 8/10/2021 1:20:11 PM | 117308 | |||||||||||||||||||||||||||||
| 478931 | 8908 | 8/10/2021 1:18:02 PM | 8/10/2021 1:18:04 PM | IVR call: balance | Received call for balance for account 10277212 undefined | 7 | 2 | 7866 | 78 | 78 | 8/10/2021 1:18:04 PM | ||||||||||||||||||||||||||||||
| 478921 | 7800 | 8/10/2021 1:13:16 PM | 8/10/2021 1:13:17 PM | IVR call: balance | Received call for balance for account 10062203 undefined | 7 | 2 | 6845 | 78 | 78 | 8/10/2021 1:13:17 PM | ||||||||||||||||||||||||||||||
| 478910 | 8907 | 8/10/2021 1:08:47 PM | 8/10/2021 1:08:48 PM | IVR call: balance | Received call for balance for account 10274891 undefined | 7 | 2 | 7865 | 78 | 78 | 8/10/2021 1:08:48 PM | ||||||||||||||||||||||||||||||
| 478907 | 8906 | 8/10/2021 1:08:00 PM | 8/10/2021 1:08:02 PM | IVR call: balance | Received call for balance for account 10268008 undefined | 7 | 2 | 7864 | 78 | 78 | 8/10/2021 1:08:02 PM | ||||||||||||||||||||||||||||||
| 478904 | 5652 | 8/10/2021 1:06:49 PM | 8/10/2021 1:06:50 PM | IVR call: balance | Received call for balance for account 10243577 undefined | 7 | 2 | 4808 | 78 | 78 | 8/10/2021 1:06:50 PM | ||||||||||||||||||||||||||||||
| 478891 | 7360 | 8/10/2021 1:00:42 PM | 8/10/2021 1:00:44 PM | IVR call: balance | Received call for balance for account 10286776 undefined | 7 | 2 | 6434 | 78 | 78 | 8/10/2021 1:00:44 PM | ||||||||||||||||||||||||||||||
| 8905 | 8/10/2021 12:56:00 PM | 3/28/2022 7:25:06 AM | LOG | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 7863 | 17 | 2 | 23 | 13 | 76 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-10T12:54:17.498Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:27:06.684Z"}] | 9 | 123 | 14 | 3/28/2022 7:25:06 AM | 17 | 14 | ||||||||||||||||||||||
| 478864 | 8904 | 8/10/2021 12:37:53 PM | 8/10/2021 12:38:16 PM | IVR call: statement | Received call for statement for account 10371426 sent message: 1578 | 8 | 2 | 7862 | 79 | 79 | 8/10/2021 12:38:16 PM | 117307 | |||||||||||||||||||||||||||||
| 8903 | 8/10/2021 12:33:59 PM | 11/19/2022 7:40:01 AM | Incorrect Meter | Meter on site - 1409489 & current reading taken, 10/08/2021 - 116 <b>(Check read done by Meter reader Soso)</b><div><b><br></b></div><div><b>QRC RESPONSE: </b></div><div>Query resolved June 2022 with adjustment of meter change and readings</div> | 27 | 3 | 7861 | 17 | 4 | 23 | 1 | 98 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-10T12:34:01.514Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:26:32.050Z"}] | 1 | 112 | 14 | 11/19/2022 7:40:00 AM | 3 | 3 | ||||||||||||||||||||||
| 478850 | 5655 | 8/10/2021 12:29:38 PM | 8/10/2021 12:29:40 PM | IVR call: balance | Received call for balance for account 10237379 undefined | 7 | 2 | 4811 | 78 | 78 | 8/10/2021 12:29:40 PM | ||||||||||||||||||||||||||||||
| 8902 | 8/10/2021 12:25:38 PM | 11/23/2021 1:26:03 PM | WATER QUERY | CONSUMER LOG HIGH WATER QUERY IN 2019 INDICATED THAT HE WASNT CHARGED FOR WATER REPORTED AND WAS INFORMED THAT HE WILL BE BACK CHARGED FOR 6 MONTHS AND AFTER HAD AN INTERNAL LEAK AND SUBMITTED THE PLUMBERS LETTER AND NOTING HAVE BEEN DONE. CAN YOU URGENTLY LOOK AT THIS QUERY AS IT DATES BACK 3 YEARS | 30 | 3 | 7860 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-08-10T12:25:39.648Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:25:22.674Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:25:53.938Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 478842 | 5757 | 8/10/2021 12:18:34 PM | 8/10/2021 12:18:35 PM | IVR call: balance | Received call for balance for account 20087869 undefined | 7 | 2 | 393 | 78 | 78 | 8/10/2021 12:18:35 PM | ||||||||||||||||||||||||||||||
| 478840 | 5757 | 8/10/2021 12:17:24 PM | 8/10/2021 12:17:26 PM | IVR call: balance | Received call for balance for account 20087869 undefined | 7 | 2 | 393 | 78 | 78 | 8/10/2021 12:17:26 PM | ||||||||||||||||||||||||||||||
| 8901 | 8/10/2021 11:59:56 AM | 3/28/2022 7:10:22 AM | Leak Adjustment | Journal Done<br/><b>Journal Number</b>: [830407] | 27 | 3 | 7858 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-10T11:58:12.593Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:04:18.695Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:24:44.186Z"}] | 1 | 96 | 11 | 3/28/2022 7:10:22 AM | 11 | 11 | ||||||||||||||||||||||
| 8900 | 8/10/2021 11:57:52 AM | 11/23/2021 1:24:19 PM | LOG | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 13 | 2 | 23 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T11:56:09.435Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:23:56.623Z"}] | 9 | 123 | 14 | 11/23/2021 1:24:19 PM | 13 | 14 | |||||||||||||||||||||||||
| 881 | 8/10/2021 11:48:35 AM | 6/18/2022 1:17:42 PM | Meter Number Incorrect | <font color="rgba(0, 0, 0, 0.870588235294118)"><span style="font-size: 14px; letter-spacing: 0.13118px;">Meter Number Incorrect consumer picture is SN160203217 but on system its 160203302 next-door meter </span></font> | 23 | 3 | 1086 | 4 | 1 | 1 | 98 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-10T11:46:53.130Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-13T06:47:23.080Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-10T08:28:33.241Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:23:18.120Z"}] | 1 | 112 | 14 | 13 |