Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 480000 | 8954 | 8/11/2021 10:47:32 AM | 8/11/2021 10:47:32 AM | IVR call: balance | Received call for balance for account 10310152 undefined | 7 | 2 | 6361 | 78 | 78 | 8/11/2021 10:47:32 AM | ||||||||||||||||||||||||||||||
| 479998 | 8952 | 8/11/2021 10:46:25 AM | 8/11/2021 10:46:26 AM | IVR call: balance | Received call for balance for account 10031432 undefined | 7 | 2 | 7911 | 78 | 78 | 8/11/2021 10:46:26 AM | ||||||||||||||||||||||||||||||
| 479992 | 8954 | 8/11/2021 10:43:44 AM | 8/11/2021 10:43:46 AM | IVR call: balance | Received call for balance for account 10310152 undefined | 7 | 2 | 6361 | 78 | 78 | 8/11/2021 10:43:46 AM | ||||||||||||||||||||||||||||||
| 8949 | 8/11/2021 10:41:58 AM | 8/11/2021 10:42:06 AM | 2 | 7908 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-11T10:42:04.168Z"}] | 73 | |||||||||||||||||||||||||||||||||||
| 479989 | 5889 | 8/11/2021 10:39:27 AM | 8/11/2021 10:39:28 AM | IVR call: balance | Received call for balance for account 10009384 undefined | 7 | 2 | 2869 | 78 | 78 | 8/11/2021 10:39:28 AM | ||||||||||||||||||||||||||||||
| 479986 | 5889 | 8/11/2021 10:38:25 AM | 8/15/2021 10:18:27 AM | IVR call: balance | Received call for balance for account 10009384 undefined <div><br></div><div>leak cr done for 202103 av 11kl</div> | 30 | 2 | 2869 | 78 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-13T07:03:48.359Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-15T10:16:34.395Z"}] | 78 | 6 | |||||||||||||||||||||||||||||
| 8953 | 8/11/2021 10:36:17 AM | 11/20/2022 9:00:29 AM | water query | meter leakage<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on front desk for leaking meter. If customer had any plumbing repairs done they need to log a new query and provide the repair invoice or affidavit for leak credit assessment.</div> | 27 | 3 | 7912 | 17 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-11T10:34:59.940Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:39:47.483Z"}] | 1 | 96 | 14 | 11/20/2022 9:00:29 AM | 139852 | 8 | 8 | |||||||||||||||||||||
| 479974 | 8952 | 8/11/2021 10:31:51 AM | 8/11/2021 10:32:13 AM | IVR call: statement | Received call for statement for account 10031432 sent message: 1600 | 8 | 2 | 7911 | 79 | 79 | 8/11/2021 10:32:13 AM | 117329 | |||||||||||||||||||||||||||||
| 479970 | 8951 | 8/11/2021 10:30:40 AM | 8/11/2021 10:31:03 AM | IVR call: meter-reading | Received call for meter-reading for account 10269373 Meter reading: [10269373] Meter type: [electric] | 10 | 2 | 7910 | 81 | 81 | |||||||||||||||||||||||||||||||
| 479966 | 8951 | 8/11/2021 10:28:44 AM | 8/11/2021 10:29:12 AM | IVR call: meter-reading | Received call for meter-reading for account 10269373 Meter reading: [10269373] Meter type: [electric] | 10 | 2 | 7910 | 81 | 81 | |||||||||||||||||||||||||||||||
| 8950 | 8/11/2021 10:27:37 AM | 3/28/2022 7:10:22 AM | water | water leak | 30 | 3 | 7909 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-11T10:27:17.630Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:39:00.192Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 479904 | 8948 | 8/11/2021 9:59:15 AM | 8/11/2021 9:59:17 AM | IVR call: balance | Received call for balance for account 10240621 undefined | 7 | 2 | 7907 | 78 | 78 | 8/11/2021 9:59:17 AM | ||||||||||||||||||||||||||||||
| 479898 | 7115 | 8/11/2021 9:57:13 AM | 8/11/2021 9:57:15 AM | IVR call: balance | Received call for balance for account 20429791 undefined | 7 | 2 | 6207 | 78 | 78 | 8/11/2021 9:57:15 AM | ||||||||||||||||||||||||||||||
| 479895 | 5914 | 8/11/2021 9:55:56 AM | 8/11/2021 9:55:57 AM | IVR call: balance | Received call for balance for account 10351555 undefined | 7 | 2 | 5054 | 78 | 78 | 8/11/2021 9:55:57 AM | ||||||||||||||||||||||||||||||
| 8947 | 8/11/2021 9:44:43 AM | 4/12/2022 9:47:18 AM | sewerage | double billed | 30 | 3 | 7906 | 3 | 23 | 93 | 105 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-11T09:46:02.098Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:37:50.826Z"}] | 93 | 119 | 14 | 14 | |||||||||||||||||||||||||
| 8946 | 8/11/2021 9:27:09 AM | 8/11/2021 10:07:28 AM | WATER QUERY | Credit adjustment done. Query resolved. | 30 | 2 | 7905 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T09:25:25.233Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 8946 | 8/11/2021 9:23:08 AM | 8/11/2021 9:23:10 AM | 2 | 7905 | [{"op":"R","uid":"195","un":"asandap","dt":"2021-08-11T09:23:10.734Z"}] | 195 | |||||||||||||||||||||||||||||||||||
| 479787 | 4909 | 8/11/2021 9:22:03 AM | 8/11/2021 9:22:03 AM | IVR call: balance | Received call for balance for account 10419878 undefined | 7 | 2 | 4106 | 78 | 78 | 8/11/2021 9:22:03 AM | ||||||||||||||||||||||||||||||
| 8945 | 8/11/2021 9:18:46 AM | 8/11/2021 9:25:58 AM | 2 | 7903 | [{"op":"R","uid":"195","un":"asandap","dt":"2021-08-11T09:18:48.011Z"},{"op":"R","uid":"195","un":"asandap","dt":"2021-08-11T09:21:00.470Z"},{"op":"R","uid":"195","un":"asandap","dt":"2021-08-11T09:25:58.259Z"}] | 195 | |||||||||||||||||||||||||||||||||||
| 479778 | 8944 | 8/11/2021 9:15:44 AM | 8/11/2021 9:15:45 AM | IVR call: balance | Received call for balance for account 10025830 undefined | 7 | 2 | 7902 | 78 | 78 | 8/11/2021 9:15:45 AM |