Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
8953
LatestTicket
CreatedAt
8/11/2021 10:36:17 AM
UpdatedAt
11/20/2022 9:00:29 AM
Subject
water query
Description
meter leakage<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on front desk for leaking meter. If customer had any plumbing repairs done they need to log a new query and provide the repair invoice or affidavit for leak credit assessment.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7912
OpenedBy
AssignedTo
17
Region
3
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-11T10:34:59.940Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:39:47.483Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
14
ResolvedAt
11/20/2022 9:00:29 AM
Thread
139852
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8