Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 9180 | 8/14/2021 11:33:47 AM | 8/14/2021 11:34:57 AM | REFUND REQUEST | Refund for May to be reversed then refund to be processed. | 30 | 2 | 8120 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T11:32:00.673Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 6791 | 8/14/2021 11:27:06 AM | 8/14/2021 11:30:42 AM | Water query | Water query | 30 | 2 | 5907 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T11:25:19.960Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 9178 | 8/14/2021 11:23:55 AM | 8/14/2021 11:24:51 AM | REFUND | Vuyo advised refund was processed on 27/05 | 30 | 2 | 8119 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T11:22:08.811Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 9179 | 8/14/2021 11:22:48 AM | 4/12/2022 9:42:39 AM | query | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 8118 | 132 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-14T11:21:02.005Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:47:41.754Z"}] | 9 | 123 | 14 | 4/12/2022 9:42:39 AM | 230 | 14 | ||||||||||||||||||||||
| 9177 | 8/14/2021 11:14:31 AM | 8/14/2021 11:15:39 AM | LEAK | Account credited with R18 983.79 and account is in order.<div><br></div><div>Query resolved.</div> | 30 | 2 | 8117 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T11:12:45.641Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 9059 | 8/14/2021 11:06:38 AM | 10/14/2021 7:19:22 AM | RECON FEE | Customers account adjusted. Account in order.<div><br></div><div>Query resolved.</div> | 30 | 2 | 1168 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T11:04:52.100Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:19:22.728Z"}] | 77 | 17 | ||||||||||||||||||||||||||||||
| 9175 | 8/14/2021 11:03:44 AM | 2/13/2022 10:36:51 AM | Water | Plumber's letter received.<div>Journal processed and approved. Query resolved. </div> | 27 | 3 | 8116 | 132 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-14T11:01:57.732Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:49:06.665Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:32:51.167Z"}] | 1 | 96 | 214 | 2/13/2022 10:36:51 AM | 230 | 214 | ||||||||||||||||||||||
| 7704 | 8/14/2021 11:03:28 AM | 8/14/2021 11:04:41 AM | RATES | Dispute valuation and charges. | 30 | 2 | 6749 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T11:01:42.599Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 483963 | 9173 | 8/14/2021 11:02:21 AM | 8/14/2021 11:02:22 AM | IVR call: balance | Received call for balance for account 10374938 undefined | 7 | 2 | 8113 | 78 | 78 | 8/14/2021 11:02:22 AM | ||||||||||||||||||||||||||||||
| 9176 | 8/14/2021 11:01:06 AM | 11/20/2022 9:31:53 AM | Water query | Consumer needs to submit a plumbers report<div><br></div><div><b><u>QRC RESPONSE:</u></b> In order to assess the account for a leak credit, customer needs to submit a plumbers letter. Query closed, customer needs to log a new query and attach the plumbers report/affidavit.</div> | 27 | 3 | 8115 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-14T10:59:20.452Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:49:38.633Z"}] | 1 | 96 | 14 | 11/20/2022 9:31:52 AM | 134865 | 8 | 8 | |||||||||||||||||||||
| 7724 | 8/14/2021 10:58:01 AM | 8/14/2021 10:58:41 AM | Rates | Rates | 30 | 2 | 6769 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:56:15.155Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 9174 | 8/14/2021 10:56:37 AM | 11/23/2021 12:20:46 PM | LOG | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 8114 | 10 | 2 | 23 | 3 | 52 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-14T10:54:50.804Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-18T07:34:18.524Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-18T07:35:05.122Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:19:47.218Z"}] | 9 | 123 | 14 | 11/23/2021 12:20:46 PM | 10 | 14 | ||||||||||||||||||||||
| 483950 | 9173 | 8/14/2021 10:53:39 AM | 8/14/2021 10:53:41 AM | IVR call: balance | Received call for balance for account 10374938 undefined | 7 | 2 | 8113 | 78 | 78 | 8/14/2021 10:53:41 AM | ||||||||||||||||||||||||||||||
| 9171 | 8/14/2021 10:51:56 AM | 7/9/2022 10:05:32 AM | Water | Query resolved | 27 | 3 | 8112 | 13 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-14T10:50:09.715Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:21:29.964Z"}] | 1 | 96 | 14 | 7/9/2022 10:05:31 AM | 17 | 17 | ||||||||||||||||||||||
| 9172 | 8/14/2021 10:51:53 AM | 6/18/2022 10:05:09 AM | Water query | High consumption<div><br></div><div>2020/11 does not qualify for policy as interims were over charged.</div><div>Meter inspection logged with WW on 18.06.2022 for h/c</div> | 27 | 3 | 8111 | 74 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-14T10:50:07.134Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:22:04.291Z"}] | 1 | 101 | 14 | 6/18/2022 10:05:09 AM | 3 | 3 | ||||||||||||||||||||||
| 9170 | 8/14/2021 10:47:32 AM | 12/6/2021 10:03:49 AM | Water | Plumbers letter received. | 30 | 3 | 8110 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-14T10:45:46.246Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:22:43.529Z"},{"op":"R","uid":"212","un":"nozukon","dt":"2021-12-06T10:03:49.501Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 8842 | 8/14/2021 10:46:29 AM | 3/28/2022 7:25:06 AM | HIGH CONSUMPTION | Leak repaired and plumber's letter submitted 28/05<div>leak adjustment journal done for 202004-202105 period., average 2kl.</div><br/><b>Journal Amount</b>: [46337.80] | 27 | 3 | 7802 | 17 | 2 | 23 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:44:43.348Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-03-17T11:49:02.458Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-03-17T11:49:06.759Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-03-18T08:31:54.329Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-03-18T08:32:28.184Z"}] | 1 | 96 | 2 | 3/28/2022 7:25:06 AM | 17 | 2 | |||||||||||||||||||||||
| 9169 | 8/14/2021 10:44:25 AM | 8/14/2021 10:45:58 AM | Refund | Refund issued 13/05/2021.<div><br></div><div>Query resolved.</div> | 30 | 2 | 8109 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:42:39.019Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:42:43.192Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:43:57.731Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:44:10.549Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 483930 | 8065 | 8/14/2021 10:41:14 AM | 8/14/2021 10:41:16 AM | IVR call: balance | Received call for balance for account 10074381 undefined | 7 | 2 | 7099 | 78 | 78 | 8/14/2021 10:41:16 AM | ||||||||||||||||||||||||||||||
| 9168 | 8/14/2021 10:39:22 AM | 6/19/2022 7:44:20 AM | log Query | incorrect readings | 23 | 3 | 8108 | 2 | 1 | 1 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-08-14T10:39:27.643Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:23:14.031Z"}] | 1 | 111 | 14 | 13 |