Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
9176
LatestTicket
CreatedAt
8/14/2021 11:01:06 AM
UpdatedAt
11/20/2022 9:31:53 AM
Subject
Water query
Description
Consumer needs to submit a plumbers report<div><br></div><div><b><u>QRC RESPONSE:</u></b> In order to assess the account for a leak credit, customer needs to submit a plumbers letter. Query closed, customer needs to log a new query and attach the plumbers report/affidavit.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
8115
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-14T10:59:20.452Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:49:38.633Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
14
ResolvedAt
11/20/2022 9:31:52 AM
Thread
134865
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8