Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 9207 | 8/15/2021 11:40:42 AM | 8/15/2021 11:42:30 AM | READINGS | Smart meter reading not updated.<div>Interim reversal of R28 393.49 </div><div><br></div><div>Query resolved.</div> | 30 | 2 | 8142 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T11:38:54.889Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 9206 | 8/15/2021 11:27:22 AM | 8/15/2021 11:29:02 AM | READING QUERY | Reading query. | 30 | 2 | 8141 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T11:25:35.468Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 1732 | 8/15/2021 11:10:17 AM | 10/13/2021 9:36:22 AM | RATES ADJUSTMENT | Rates adjusted.<div><br></div><div>Query resolved.</div> | 30 | 2 | 1656 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T11:08:29.992Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T11:11:19.755Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:36:24.091Z"}] | 77 | 11 | ||||||||||||||||||||||||||||||
| 9205 | 8/15/2021 11:04:58 AM | 2/1/2022 8:02:40 AM | TERMINATION | Termination | 30 | 2 | 8140 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T11:03:11.390Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T11:27:39.561Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-01T08:02:40.784Z"}] | 77 | 201 | ||||||||||||||||||||||||||||||
| 9204 | 8/15/2021 10:51:01 AM | 8/15/2021 10:54:51 AM | REFUND | Refund processed. 30/07/2021.<div><br></div><div>Query resolved.</div> | 30 | 2 | 8139 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:49:13.799Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:51:50.775Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 9203 | 8/15/2021 10:47:04 AM | 3/28/2022 7:23:36 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71880217] | 24 | 3 | 8138 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-15T10:45:17.269Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:28:38.461Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:29:18.432Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:30:14.191Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 9202 | 8/15/2021 10:45:28 AM | 4/2/2023 6:51:10 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br><b>Journal Number</b>: [BJ71880221]<div><br></div><div>Query resolved 2021/02/01</div> | 27 | 3 | 8137 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-15T10:43:41.713Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:42:09.290Z"}] | 1 | 101 | 14 | 4/2/2023 6:51:10 AM | 3 | 3 | ||||||||||||||||||||||
| 9201 | 8/15/2021 10:40:13 AM | 8/15/2021 10:44:51 AM | TERMINATION | VAMRED adjustment of R7 177.77<div><br></div><div>Query resolved</div> | 30 | 2 | 8136 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:38:26.078Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 9200 | 8/15/2021 10:24:38 AM | 5/12/2022 1:52:43 PM | Late termination | Late termination 201412-202106<br><br><br/><b>Journal Number</b>: [078748]<br/><b>Journal Amount</b>: [522138.93] | 27 | 3 | 8135 | 75 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-15T10:24:40.435Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:32:46.130Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:42:52.118Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-03-10T11:00:38.013Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-03-11T10:15:18.594Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-05-12T13:51:55.099Z"}] | 6 | 60 | 2 | 5/12/2022 1:52:43 PM | 173 | 2 | ||||||||||||||||||||||
| 484437 | 9146 | 8/15/2021 9:42:18 AM | 8/15/2021 9:42:40 AM | IVR call: statement | Received call for statement for account 10027965 sent message: 1692 | 8 | 2 | 8085 | 79 | 79 | 8/15/2021 9:42:40 AM | 117421 | |||||||||||||||||||||||||||||
| 484435 | 9146 | 8/15/2021 9:39:20 AM | 8/15/2021 9:39:22 AM | IVR call: balance | Received call for balance for account 10027965 undefined | 7 | 2 | 8085 | 78 | 78 | 8/15/2021 9:39:22 AM | ||||||||||||||||||||||||||||||
| 484434 | 9146 | 8/15/2021 9:38:01 AM | 8/15/2021 9:38:03 AM | IVR call: balance | Received call for balance for account 10027965 undefined | 7 | 2 | 8085 | 78 | 78 | 8/15/2021 9:38:03 AM | ||||||||||||||||||||||||||||||
| 9199 | 8/15/2021 9:31:53 AM | 8/15/2021 9:33:32 AM | INTERIM | The account number appears to be incorrect, as regular readings are captured and account is up to date for the account number provided. | 30 | 2 | 8134 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T09:30:18.731Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 8595 | 8/15/2021 9:11:12 AM | 8/15/2021 9:22:47 AM | RATES | Increase in rates. Rates charged from res to comm and adjustment processed in January 2021. | 30 | 2 | 7583 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T09:10:17.163Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 484428 | 8345 | 8/15/2021 9:08:28 AM | 8/15/2021 9:08:52 AM | IVR call: statement | Received call for statement for account 10263031 sent message: 1691 | 8 | 2 | 7353 | 79 | 79 | 8/15/2021 9:08:52 AM | 117420 | |||||||||||||||||||||||||||||
| 9198 | 8/15/2021 9:08:18 AM | 4/12/2022 9:43:30 AM | LEAK | Leak repair and leak invoice submitted 27/05. 07/21 - 09/21 required before leak can be processed.<br/><b>Journal Number</b>: [439560]<br/><b>Journal Amount</b>: [-R8,018.96] | 27 | 3 | 8133 | 7 | 2 | 23 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T09:08:10.896Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-15T06:34:29.871Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-15T06:34:35.435Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-15T06:34:51.120Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-15T06:35:30.138Z"}] | 1 | 96 | 3 | 4/12/2022 9:43:30 AM | 7 | 3 | |||||||||||||||||||||||
| 484425 | 8345 | 8/15/2021 9:07:21 AM | 8/15/2021 9:07:22 AM | IVR call: balance | Received call for balance for account 10263031 undefined | 7 | 2 | 7353 | 78 | 78 | 8/15/2021 9:07:22 AM | ||||||||||||||||||||||||||||||
| 9197 | 8/15/2021 8:53:40 AM | 8/15/2021 8:55:34 AM | INFLATED READINGS | Inflated readings yet no readings on smart meter and interim are being raised. | 30 | 2 | 8132 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T08:53:42.652Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 9196 | 8/15/2021 8:44:12 AM | 11/23/2021 10:43:47 AM | Late termination | Late termination 201810-202107<br/><b>Journal Number</b>: [880208] | 24 | 3 | 8131 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-15T08:44:13.849Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:43:48.308Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:43:37.165Z"}] | 6 | 60 | 14 | 14 | |||||||||||||||||||||||||
| 6609 | 8/15/2021 8:38:42 AM | 2/13/2022 10:16:49 AM | READINGS | 6 months policy. | 30 | 2 | 4856 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T08:38:44.707Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:15:40.747Z"}] | 77 | 214 |