Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1081186 | 40595 | 3/1/2023 9:16:52 AM | 3/1/2023 9:17:09 AM | IVR call: statement | Received call for statement for account 20018375 sent message: 36620 | 8 | 2 | 31278 | 79 | ||||||||||||||||||||||||||||||||
| 1081185 | 40594 | 3/1/2023 9:15:53 AM | 3/1/2023 9:15:54 AM | IVR call: balance | Received call for balance for account 20018375 undefined | 7 | 2 | 31278 | 78 | ||||||||||||||||||||||||||||||||
| 1081184 | 40593 | 3/1/2023 9:15:05 AM | 3/1/2023 9:15:06 AM | IVR call: balance | Received call for balance for account 20018375 undefined | 7 | 2 | 31278 | 78 | ||||||||||||||||||||||||||||||||
| 15875 | 3/1/2023 8:54:54 AM | 3/1/2023 8:54:57 AM | Water meter interim reading | San Jome received another interim reading of 15kl payable on 15 March 2023. On the account payable on 15 February 2023 the municipality corrected the previous interim accounts, which were done for months by the Municipality. The corrected reading taken on 5 December 2022 was 319. On 1 March 2023 the attached photo was taken of the San Jome Body Corporate's meter which show a reading of 325. Therefore 6 kl from 6 December 2022 to 1 March 2023 average of 2 kl per month while we are billed for 15 kl in 1 month. This has a big impact on the Body Corporate's if we are getting these interim billed accounts. It would be appreciated if the municipality can ensure that the installed smart meter is in a working condition to allow the Body Corporate could get a correct account for actual water used. Thanks | 23 | 3 | 15131 | 17 | 2 | 23 | 1 | 111 | 551 | ||||||||||||||||||||||||||||
| 15875 | 3/1/2023 8:54:47 AM | 3/1/2023 8:54:50 AM | Water meter interim reading | San Jome received another interim reading of 15kl payable on 15 March 2023. On the account payable on 15 February 2023 the municipality corrected the previous interim accounts, which were done for months by the Municipality. The corrected reading taken on 5 December 2022 was 319. On 1 March 2023 the attached photo was taken of the San Jome Body Corporate's meter which show a reading of 325. Therefore 6 kl from 6 December 2022 to 1 March 2023 average of 2 kl per month while we are billed for 15 kl in 1 month. This has a big impact on the Body Corporate's if we are getting these interim billed accounts. It would be appreciated if the municipality can ensure that the installed smart meter is in a working condition to allow the Body Corporate could get a correct account for actual water used. Thanks | 23 | 3 | 15131 | 17 | 2 | 23 | 1 | 111 | 551 | ||||||||||||||||||||||||||||
| 1081118 | 40591 | 3/1/2023 8:54:13 AM | 3/1/2023 8:54:31 AM | IVR call: statement | Received call for statement for account 10437440 sent message: 36612 | 8 | 2 | 23317 | 79 | ||||||||||||||||||||||||||||||||
| 40589 | 3/1/2023 8:50:33 AM | 3/1/2023 8:50:36 AM | Adjustment after no reading for 30 months | Hi there BCMM The water meter on the pavement was not read since 2020/07/11 when it was 706 kl and only again on 2023/01/06. During this entire period of 30 months an average consumption of 20kl per month was charged. Previous requests by email to this and other email addresses to address these concerns have not been addressed or responded to in any way. Thank you for reading the water meter on 2023/01/06. In the absence of the municipality reading the water meter, I have done so myself in order to monitor consumption. According to my readings, on 2020/11/12 the meter reading was 816 kl. Two days later on 2020/11/14 the meter reading was either 0 kl or 1 000 kl (it is sometimes difficult to see all the figures, especially those at either end, due to dirt). Consumption of 184 kl in 2 days through a 15mm polycopper pipe is simply not physically possible. Therefore I must conclude that the meter was reset to zero or advanced to 1 000, either by the municipality or by persons unknown. It was at about this time that the meter was adjusted or tampered with by the removal of the electronic attachment to facilitate meter reading. This was reported but not attended to. Therefore this amount of 184 kl must be deducted from any reconciliation of this account. In other words total consumption for the unread metered period was 1 567 - 1 000 + 818 - 707 = 658 kl at an average of 21.93 kl per month. Based on the applicable annual water tariffs, the balance owed should be no more than: 2020/1: 12 months x 2 kl x R31.19374 x 1.15 (Vat) = R860.95 2021/2: 12 months x 2 kl x R34.03237 x 1.15 (Vat) = R939.29 2022/3: 6 months x 2 kl x R36.33977 x 1.15 (Vat) = R501.49 Total R2 301.73 So for water I owe R2 301.73, not R51 207.80 - R15 503.04 = R35 704.76. I will pay the amount of R2 302 on the usual payment date, 2023/03/15. Please update your records based on these corrected figures. Thank you. Mike Kenyon 083 454 0022 | 23 | 3 | 31276 | 15 | 2 | 23 | 1 | 50 | 3135 | ||||||||||||||||||||||||||||
| 1081101 | 40590 | 3/1/2023 8:49:37 AM | 3/1/2023 8:49:38 AM | IVR call: balance | Received call for balance for account 10245275 undefined | 7 | 2 | 18540 | 78 | ||||||||||||||||||||||||||||||||
| 40588 | 3/1/2023 8:46:10 AM | 4/13/2023 12:32:08 PM | Credit on Account 10377413 | Dear Madam/Sir, Thank you for the February statement for account number 10377413. Kindly advise as a matter of urgency when the credit due to Mrs Grant will be paid back. If there is an action required on her behalf, please advise promptly. The credit has been due for months, now! Kind regards, DE Grant. For : RM Grant. <div>QRC-Response 2023/04/13</div><div>Query has been assessed ,as per the system there is a refund due .The request for refund has been forwarded or emailed to the department responsible to credit back consumers.</div> | 23 | 3 | 28804 | 5 | 2 | 23 | 6 | 122 | 3134 | 230 | |||||||||||||||||||||||||||
| 40586 | 3/1/2023 8:42:16 AM | 4/29/2023 10:45:33 AM | Closing of Account | Closing of Municipal account Property has been sold.<div><br></div><div>QRC Response: </div><div>All services transfered to new owner as per query requirements</div> | 27 | 3 | 20970 | 5 | 2 | 23 | 6 | 122 | 4/29/2023 10:45:33 AM | 17 | 3133 | 17 | |||||||||||||||||||||||||
| 40587 | 3/1/2023 8:37:56 AM | 3/1/2023 8:37:59 AM | water billing incorrect,incorrect water readings | water billing incorrect,incorrect water readings | 6 | 3 | 31275 | 21 | 17 | 2 | 23 | 1 | 96 | 21 | |||||||||||||||||||||||||||
| 1081043 | 40584 | 3/1/2023 8:30:24 AM | 3/1/2023 8:30:48 AM | IVR call: statement | Received call for statement for account 10388018 sent message: 36599 | 8 | 2 | 24724 | 79 | ||||||||||||||||||||||||||||||||
| 1081039 | 40583 | 3/1/2023 8:29:02 AM | 3/1/2023 8:29:21 AM | IVR call: statement | Received call for statement for account 10388018 sent message: 36598 | 8 | 2 | 24724 | 79 | ||||||||||||||||||||||||||||||||
| 1081038 | 40582 | 3/1/2023 8:28:22 AM | 3/1/2023 8:28:23 AM | IVR call: balance | Received call for balance for account 10392293 undefined | 7 | 2 | 1715 | 78 | ||||||||||||||||||||||||||||||||
| 40577 | 3/1/2023 8:28:15 AM | 3/1/2023 8:28:17 AM | Excessive water billing | Excessive water billing from 2022/05/28 116KL after numerous emails sent over the last 8 almost 9 months today I was notified to use other means for the coastal group for a fault as per February its now been handed over yet the issue has still not been sorted | 23 | 3 | 30740 | 17 | 2 | 23 | 1 | 111 | 3131 | ||||||||||||||||||||||||||||
| 19279 | 3/1/2023 8:25:33 AM | 3/1/2023 8:25:36 AM | Payment Allocation | Good day, The attached invoice refers. Payment of R3189.69 was made, however, the “hand-over” amount is still reflected. Kindly correct your records and allocate this payment to the "hand-over" amount. | 23 | 3 | 18856 | 5 | 2 | 23 | 3 | 50 | 1350 | ||||||||||||||||||||||||||||
| 40581 | 3/1/2023 8:24:22 AM | 3/15/2023 7:51:46 AM | consumer changed to prepaid electricity | Consumer change to prepaid electricity | 6 | 3 | 31273 | 21 | 5 | 2 | 23 | 2 | 103 | 144239 | 21 | ||||||||||||||||||||||||||
| 40579 | 3/1/2023 8:19:18 AM | 3/1/2023 8:19:21 AM | Interim charges | I'm being charged interim charges and I've reported the issue with no resolve. My electricity was shut off and I was forced to pay the balance however, this has not stopped as my current statement says I used 15000kl of water this last month. That is impossible.. please assist | 23 | 3 | 7240 | 17 | 2 | 23 | 1 | 111 | 3132 | ||||||||||||||||||||||||||||
| 1081014 | 40580 | 3/1/2023 8:18:05 AM | 3/1/2023 8:18:06 AM | IVR call: balance | Received call for balance for account 10038552 undefined | 7 | 2 | 15390 | 78 | ||||||||||||||||||||||||||||||||
| 40576 | 3/1/2023 8:13:16 AM | 4/30/2023 7:37:07 AM | LATE TERMINATION QUERY | Good day<div><br></div><div>We confirm that the above transfer was registered in the King Williams Town Deeds Registry on Tuesday, 7th June 2022. </div><div><br></div><div>Herewith letter confirming registration of transfer together with annexures.</div><div><br></div><div>Kindly attend to the finalising and closing of the account in the name of the Seller and the opening of the account in the name of the Purchasers.</div><div><br></div><div>With thanks</div><div><br></div><div>CINDY CLOETE</div><div>CONVEYANCING</div><div>SMITH TABATA ATTORNEYS | EAST LONDON</div> | 27 | 3 | 31272 | 18 | 5 | 2 | 23 | 6 | 122 | 4/30/2023 7:37:07 AM | 4 | 18 | 4 |