Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
500430 4979 9/1/2021 8:32:58 AM 9/1/2021 8:33:16 AM IVR call: statement Received call for statement for account 20179196 sent message: 2046 8 2 4168 79 79 9/1/2021 8:33:16 AM 117775
500426 9845 9/1/2021 8:31:02 AM 9/1/2021 8:31:02 AM IVR call: balance Received call for balance for account 10006969 undefined 7 2 8718 78 78 9/1/2021 8:31:02 AM
500425 5088 9/1/2021 8:30:23 AM 9/1/2021 8:30:43 AM IVR call: statement Received call for statement for account 10243971 sent message: 2045 8 2 4266 79 79 9/1/2021 8:30:43 AM 117774
500420 9855 9/1/2021 8:28:36 AM 9/1/2021 8:28:36 AM IVR call: balance Received call for balance for account 10371823 undefined 7 2 8728 78 78 9/1/2021 8:28:36 AM
9854 9/1/2021 8:28:10 AM 7/9/2022 10:52:51 AM Water <b>Evaluate Six month Policy adjustments</b><div><b><br></b></div><div><b>-interims reversed more than actual charge</b></div> 27 3 8727 13 2 23 1 95 [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:26:09.177Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T07:01:25.491Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-17T10:32:15.087Z"}] 1 101 14 7/9/2022 10:52:51 AM 13 13
9848 9/1/2021 8:27:09 AM 7/9/2022 10:40:58 AM FAULTY WATER METER CONSUMER REQUESTS THE FAULTY WATER METER TO BE INVESTIGATED<div><br></div><div>-adjustment done by QRC 2020/10</div> 27 3 8726 4 2 23 1 85 [{"op":"R","uid":"16","un":"cumilem","dt":"2021-09-01T08:25:09.083Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T07:00:09.641Z"}] 1 112 14 7/9/2022 10:40:57 AM 13 13
500413 9853 9/1/2021 8:25:56 AM 9/1/2021 8:25:57 AM IVR call: balance Received call for balance for account 10416762 undefined 7 2 8725 78 78 9/1/2021 8:25:57 AM
500405 4883 9/1/2021 8:24:01 AM 9/1/2021 8:24:02 AM IVR call: balance Received call for balance for account 10045211 undefined 7 2 4080 78 78 9/1/2021 8:24:02 AM
500402 9852 9/1/2021 8:23:53 AM 9/1/2021 8:23:54 AM IVR call: balance Received call for balance for account 10298469 undefined 7 2 8724 78 78 9/1/2021 8:23:54 AM
9851 9/1/2021 8:22:36 AM 2/25/2023 9:19:30 AM Water <b>Evaluate Six Month policy Adjustment</b>:201904-202105<div><br></div><div>QRC RESPONSE: Backcharge periods adjusted and resolved with Jnl Adjustment 14.09.2020<br></div> 27 3 8723 15 2 23 1 95 [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:20:35.577Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:23:20.282Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:57:19.801Z"}] 1 101 14 2/21/2023 8:40:52 AM 140010 10 3
500389 4883 9/1/2021 8:21:15 AM 9/1/2021 8:21:16 AM IVR call: balance Received call for balance for account 10045211 undefined 7 2 4080 78 78 9/1/2021 8:21:16 AM
500369 9849 9/1/2021 8:16:33 AM 9/1/2021 8:16:34 AM IVR call: balance Received call for balance for account 10288571 undefined 7 2 8721 78 78 9/1/2021 8:16:34 AM
9847 9/1/2021 8:16:20 AM 11/19/2021 6:55:32 AM Water <b>Evaluate Six month policy adjustment:202001-202102</b> 30 3 8722 2 23 1 95 [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:14:19.584Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:14:30.480Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:15:12.456Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:54:33.201Z"}] 1 101 14 14
500368 5656 9/1/2021 8:16:19 AM 9/1/2021 8:16:55 AM IVR call: statement Received call for statement for account 10172586 sent message: 2044 8 2 4812 79 79 9/1/2021 8:16:55 AM 117773
500358 9846 9/1/2021 8:13:10 AM 9/1/2021 8:13:29 AM IVR call: statement Received call for statement for account 10427240 sent message: 2043 8 2 8720 79 79 9/1/2021 8:13:29 AM 117772
9844 9/1/2021 8:10:02 AM 2/27/2023 7:41:23 AM Water <b>Assess Six Month policy adjustment</b>-201705-202106<div><br></div><div>6 month policy processed</div><br/><b>Journal Number</b>: [889074]<br/><b>Journal Amount</b>: [-R5,723.10] 27 3 8719 15 2 23 1 95 [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:08:01.572Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:53:48.862Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-15T09:58:52.691Z"}] 1 101 14 2/27/2023 7:41:19 AM 3 3
500346 9845 9/1/2021 8:09:49 AM 9/1/2021 8:09:49 AM IVR call:$169 Received call for $702 for account 10006969 8718 9/1/2021 8:09:49 AM
500341 9843 9/1/2021 8:06:43 AM 9/1/2021 8:06:44 AM IVR call: balance Received call for balance for account 10375280 undefined 7 2 8717 78 78 9/1/2021 8:06:44 AM
9842 9/1/2021 8:05:40 AM 2/27/2023 7:40:43 AM Wate <b>Evaluate Six Month Policy adjustments:</b>201612-202106<div><br></div><div>QRC RESPONSE: 6 MONTH POLICY - 201809/201905</div><div>Credit due of R 1903.38 Including vat @15%</div><div>Journal processed pending authorization done - 25.10.22</div><br><b>Journal Number</b>: [888943]<br/><b>Journal Amount</b>: [-R1,903.38] 27 3 8716 15 2 23 1 95 [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:03:39.183Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:53:06.383Z"}] 1 101 14 2/27/2023 7:40:38 AM 139980 3 3
500335 7001 9/1/2021 8:05:36 AM 9/1/2021 8:05:58 AM IVR call: statement Received call for statement for account 10024880 sent message: 2042 8 2 6098 79 79 9/1/2021 8:05:58 AM 117771