Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 500629 | 7381 | 9/1/2021 10:01:23 AM | 9/1/2021 10:01:24 AM | IVR call: balance | Received call for balance for account 10028212 undefined | 7 | 2 | 6454 | 78 | 78 | 9/1/2021 10:01:24 AM | ||||||||||||||||||||||||||||||
| 9865 | 9/1/2021 9:45:27 AM | 2/11/2023 10:33:02 AM | Water | <b>Evaluate six month policy adjustments-202009-202105</b><div><b><br></b></div><div>QRC RESPONSE: 6 MONTH POLICY - 202105/202203</div><div>Credit due of R 441.75 Including vat @ 15%</div><div>Journal processed pending authorization done - 25.10.22</div><br><b>Journal Number</b>: [888991]<br/><b>Journal Amount</b>: [-R441.75] | 27 | 3 | 8738 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T09:43:26.219Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T12:42:47.170Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T13:40:13.595Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T07:26:21.409Z"}] | 1 | 101 | 14 | 2/11/2023 10:32:58 AM | 139988 | 3 | 3 | |||||||||||||||||||||
| 9864 | 9/1/2021 9:32:47 AM | 4/12/2022 9:47:18 AM | WATER DUPLICATE CHARGE | KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 8737 | 10 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-09-01T09:30:46.282Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T07:24:50.885Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T12:41:04.427Z"}] | 1 | 50 | 214 | 4/12/2022 9:47:18 AM | 10 | 214 | ||||||||||||||||||||||
| 9863 | 9/1/2021 9:26:19 AM | 9/1/2021 9:26:20 AM | 1 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-09-01T09:26:21.187Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 500569 | 7903 | 9/1/2021 9:22:21 AM | 9/1/2021 9:22:39 AM | IVR call: statement | Received call for statement for account 10004961 sent message: 2051 | 8 | 2 | 6941 | 79 | 79 | 9/1/2021 9:22:39 AM | 117780 | |||||||||||||||||||||||||||||
| 500567 | 9862 | 9/1/2021 9:21:47 AM | 9/1/2021 9:21:48 AM | IVR call: balance | Received call for balance for account 10004661 undefined | 7 | 2 | 8735 | 78 | 78 | 9/1/2021 9:21:48 AM | ||||||||||||||||||||||||||||||
| 500556 | 9861 | 9/1/2021 9:20:00 AM | 9/1/2021 9:20:00 AM | IVR call:$170 | Received call for $703 for account 10000996 | 8734 | 9/1/2021 9:20:00 AM | ||||||||||||||||||||||||||||||||||
| 500547 | 4886 | 9/1/2021 9:16:11 AM | 9/1/2021 9:16:12 AM | IVR call: balance | Received call for balance for account 10043062 undefined | 7 | 2 | 4082 | 78 | 78 | 9/1/2021 9:16:12 AM | ||||||||||||||||||||||||||||||
| 500532 | 8175 | 9/1/2021 9:10:54 AM | 9/1/2021 9:10:56 AM | IVR call: balance | Received call for balance for account 10345862 undefined | 7 | 2 | 6980 | 78 | 78 | 9/1/2021 9:10:56 AM | ||||||||||||||||||||||||||||||
| 500518 | 4886 | 9/1/2021 9:08:10 AM | 9/1/2021 9:08:12 AM | IVR call: balance | Received call for balance for account 10043062 undefined | 7 | 2 | 4082 | 78 | 78 | 9/1/2021 9:08:12 AM | ||||||||||||||||||||||||||||||
| 500511 | 9860 | 9/1/2021 9:06:22 AM | 9/1/2021 9:06:50 AM | IVR call: statement | Received call for statement for account 10421809 sent message: 2050 | 8 | 2 | 8733 | 79 | 79 | 9/1/2021 9:06:50 AM | 117779 | |||||||||||||||||||||||||||||
| 500507 | 7948 | 9/1/2021 9:02:50 AM | 9/1/2021 9:02:51 AM | IVR call: balance | Received call for balance for account 10214946 undefined | 7 | 2 | 6984 | 78 | 78 | 9/1/2021 9:02:51 AM | ||||||||||||||||||||||||||||||
| 500500 | 9859 | 9/1/2021 8:59:45 AM | 9/1/2021 9:00:35 AM | IVR call: statement | Received call for statement for account 20567368 sent message: 2049 | 8 | 2 | 8732 | 79 | 79 | 9/1/2021 9:00:35 AM | 117778 | |||||||||||||||||||||||||||||
| 9857 | 9/1/2021 8:45:59 AM | 11/19/2021 7:22:58 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 10 | 2 | 23 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:43:58.600Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:44:13.484Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T07:21:53.476Z"}] | 9 | 123 | 14 | 11/19/2021 7:22:58 AM | 10 | 14 | |||||||||||||||||||||||||
| 9857 | 9/1/2021 8:44:39 AM | 11/19/2021 7:20:14 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl63" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 13 | 2 | 23 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:42:38.829Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:42:55.918Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:43:09.366Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:43:32.940Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:43:46.092Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T07:18:55.626Z"}] | 9 | 123 | 14 | 11/19/2021 7:20:14 AM | 13 | 14 | |||||||||||||||||||||||||
| 500472 | 4979 | 9/1/2021 8:43:58 AM | 9/1/2021 8:43:59 AM | IVR call: balance | Received call for balance for account 20179196 undefined | 7 | 2 | 4168 | 78 | 78 | 9/1/2021 8:43:59 AM | ||||||||||||||||||||||||||||||
| 9858 | 9/1/2021 8:43:11 AM | 11/20/2022 7:06:56 AM | WATER QUERY | HIGH CONSUMPTION SMART METER FAULTY WATER WORKS WILL BE SEND OUT TO TEST METER<div><br></div><div><b><u>QRC RESPONSE</u></b>: The last report on water works system states clean meter box, repair gland bcm side and does not recommend any credit as consumption was not affected, date 20210108 Ref: 715707. The customer needs to log a new query and provide more information on possible leaks and if they had any plumbing repairs done log a new query and provide a plumbers report/affidavit. Query Closed</div> | 27 | 3 | 8731 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T07:13:14.281Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T07:18:09.087Z"}] | 1 | 112 | 14 | 11/20/2022 7:06:55 AM | 139803 | 8 | 8 | |||||||||||||||||||||
| 500458 | 6605 | 9/1/2021 8:39:55 AM | 9/1/2021 8:40:14 AM | IVR call: statement | Received call for statement for account 10392726 sent message: 2048 | 8 | 2 | 5728 | 79 | 79 | 9/1/2021 8:40:14 AM | 117777 | |||||||||||||||||||||||||||||
| 500449 | 4979 | 9/1/2021 8:36:52 AM | 9/1/2021 8:37:09 AM | IVR call: statement | Received call for statement for account 20179196 sent message: 2047 | 8 | 2 | 4168 | 79 | 79 | 9/1/2021 8:37:09 AM | 117776 | |||||||||||||||||||||||||||||
| 9856 | 9/1/2021 8:35:46 AM | 11/21/2022 9:52:58 AM | Water | <b>Evaluate Six Month Policy Adjustments</b><div><b><br></b></div><div>QRC RESPONSE: 6 MONTH POLICY - 202008/202105</div><div>Credit due of R 824.70, Including vat @ 15%</div><div>Journal processed pending authorization done - 25.10.22</div><br><b>Journal Number</b>: [888941] | 24 | 3 | 8729 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:33:45.713Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T07:02:19.754Z"}] | 1 | 101 | 14 | 139983 | 10 |