Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

9864

LatestTicket

CreatedAt

9/1/2021 9:32:47 AM

UpdatedAt

4/12/2022 9:47:18 AM

Subject

WATER DUPLICATE CHARGE

Description

KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Journal processed and approved. Query resolved.</div>

Priority

Disposition

27

ConversationType

3

Parent

Account

8737

OpenedBy

AssignedTo

10

Region

2

Department

23

QueryType

1

SubQueryType

67

Escalation

EscalationCron

History

[{"op":"R","uid":"16","un":"cumilem","dt":"2021-09-01T09:30:46.282Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T07:24:50.885Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T12:41:04.427Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

50

CreatedBy1

UpdatedBy1

214

ResolvedAt

4/12/2022 9:47:18 AM

Thread

ResolvedBy

10

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

214