Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

9865

LatestTicket

CreatedAt

9/1/2021 9:45:27 AM

UpdatedAt

2/11/2023 10:33:02 AM

Subject

Water

Description

<b>Evaluate six month policy adjustments-202009-202105</b><div><b><br></b></div><div>QRC RESPONSE: 6 MONTH POLICY - 202105/202203</div><div>Credit due of R 441.75 Including vat @ 15%</div><div>Journal processed pending authorization done - 25.10.22</div><br><b>Journal Number</b>: [888991]<br/><b>Journal Amount</b>: [-R441.75]

Priority

Disposition

27

ConversationType

3

Parent

Account

8738

OpenedBy

AssignedTo

15

Region

2

Department

23

QueryType

1

SubQueryType

95

Escalation

EscalationCron

History

[{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T09:43:26.219Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T12:42:47.170Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T13:40:13.595Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T07:26:21.409Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

14

ResolvedAt

2/11/2023 10:32:58 AM

Thread

139988

ResolvedBy

3

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

3