Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1101722 | 42309 | 3/22/2023 11:23:42 AM | 3/22/2023 11:23:58 AM | IVR call: statement | Received call for statement for account 10358886 sent message: 38529 | 8 | 2 | 20166 | 79 | ||||||||||||||||||||||||||||||||
| 1101720 | 42308 | 3/22/2023 11:22:17 AM | 3/22/2023 11:22:18 AM | IVR call: balance | Received call for balance for account 10288445 undefined | 7 | 2 | 24433 | 78 | ||||||||||||||||||||||||||||||||
| 1101719 | 42307 | 3/22/2023 11:21:45 AM | 3/22/2023 11:22:01 AM | IVR call: statement | Received call for statement for account 20110934 sent message: 38528 | 8 | 2 | 23102 | 79 | ||||||||||||||||||||||||||||||||
| 42306 | 3/22/2023 11:15:22 AM | 5/2/2023 7:31:00 AM | 6 months policy | 6 months policy from 2022.06.12-2023.02.05<div><b><u>QRC RESPONCE</u></b> :</div><div>6 months policy 20230227 adjustment done </div><br/><b>Journal Number</b>: [499345] | 24 | 3 | 31839 | 144 | 15 | 3 | 23 | 1 | 101 | 778 | 6 | ||||||||||||||||||||||||||
| 1101703 | 42305 | 3/22/2023 11:12:42 AM | 3/22/2023 11:12:44 AM | IVR call: balance | Received call for balance for account 10115912 undefined | 7 | 2 | 31838 | 78 | ||||||||||||||||||||||||||||||||
| 42281 | 3/22/2023 10:55:02 AM | 3/29/2023 9:07:07 AM | Smart Meter Change Out | BCM charged for an interim of 15months @19kl p/month from Dec2020 to Feb 2022 total 277kl on the old meter 960405628 then in March 2022 reversed 277kl as had a reading of 26kl for one month 22 Oct 2021 to 20 Nov 2021, plus new meter SN 200504407 and charged us for 3 mths from 22 Nov 2021 till 16 Feb 2022 for 209kl or 58kl per month which is impossible! The smart meter then read correctly for April & May 9 & 5kl then stopped working and BCM charged and interim for 4 months @ 10kl pm. this was reversed in Oct 2022 then we were charged with a massive 100kl giving us an average of 20kl per month!!!! very high for 2 people in the household and we running tanks due to water problems in our area. Nov 22 high with 22kl December back to normal with 6kl. Please could this problem be resolved as we are sitting with arrears!!!!!!!! | 23 | 3 | 31817 | 17 | 2 | 23 | 1 | 112 | 144832 | 3223 | |||||||||||||||||||||||||||
| 42298 | 3/22/2023 10:38:13 AM | 3/22/2023 10:38:16 AM | Water leak | Good day <div><br></div><div>I have a problem with water, there is a water leak since 2021 from June to August 2021. I have queried the matter in KWT Civic Centre previously. Kindly urgently assist me because I cannot afford to pay this balance as I am indigent.</div> | 23 | 3 | 31829 | 116 | 17 | 3 | 23 | 1 | 96 | 214 | |||||||||||||||||||||||||||
| 17930 | 3/22/2023 10:37:18 AM | 3/22/2023 10:37:19 AM | Vacant Erf | We are being charged for water on a vacant erf . 2 Meters on account, on going for well over a year previously reported on ref number #35191 | 23 | 3 | 17400 | 17 | 2 | 23 | 1 | 112 | 1122 | ||||||||||||||||||||||||||||
| 42300 | 3/22/2023 10:19:34 AM | 3/22/2023 10:19:37 AM | Water billed on one account instead of four | The property has for different units but the outside meter(bulk meter) is billed under account number:10425419 only,The other 3-units are being billed on an estimate. | 23 | 3 | 31831 | 32 | 17 | 2 | 23 | 1 | 112 | 32 | |||||||||||||||||||||||||||
| 1101580 | 42302 | 3/22/2023 10:18:31 AM | 3/22/2023 10:18:49 AM | IVR call: statement | Received call for statement for account 10273541 sent message: 38516 | 8 | 2 | 30150 | 79 | ||||||||||||||||||||||||||||||||
| 24762 | 3/22/2023 10:15:55 AM | 4/17/2023 10:00:49 AM | Ref 76644 Leak Water Rebate | Reference 76644 Please see query, still waiting for this query to be resolved. | 23 | 3 | 26341 | 17 | 2 | 23 | 1 | 96 | 145480 | 2425 | |||||||||||||||||||||||||||
| 42301 | 3/22/2023 10:15:38 AM | 3/22/2023 10:15:58 AM | 6 Months policy | 6 months policy from 2022.03.05-2022.11.05 | 23 | 3 | 31833 | 144 | 15 | 3 | 23 | 1 | 101 | 778 | 778 | ||||||||||||||||||||||||||
| 42299 | 3/22/2023 10:09:44 AM | 3/22/2023 10:09:47 AM | Water | Consumers meter has been read incorrectly<div><br></div><div>reading taken by consumer on 16/03/2023 is at 104</div><div><br></div><div>kindly assist in rectifying account</div> | 6 | 3 | 31830 | 167 | 17 | 2 | 23 | 1 | 111 | 893 | |||||||||||||||||||||||||||
| 1101553 | 42297 | 3/22/2023 10:03:02 AM | 3/22/2023 10:03:26 AM | IVR call: statement | Received call for statement for account 10368391 sent message: 38509 | 8 | 2 | 25631 | 79 | ||||||||||||||||||||||||||||||||
| 1101543 | 42296 | 3/22/2023 9:57:53 AM | 3/22/2023 9:57:54 AM | IVR call: balance | Received call for balance for account 10249107 undefined | 7 | 2 | 7118 | 78 | ||||||||||||||||||||||||||||||||
| 1101518 | 42294 | 3/22/2023 9:48:34 AM | 3/22/2023 9:48:49 AM | IVR call: meter-reading | Received call for meter-reading for account 10170380 Meter reading: [68458] Meter type: [water] | 10 | 2 | 2097 | 81 | ||||||||||||||||||||||||||||||||
| 1101514 | 42293 | 3/22/2023 9:44:29 AM | 3/22/2023 9:44:30 AM | IVR call: balance | Received call for balance for account 10441527 undefined | 7 | 2 | 31824 | 78 | ||||||||||||||||||||||||||||||||
| 1101503 | 42292 | 3/22/2023 9:30:57 AM | 3/22/2023 9:30:58 AM | IVR call: balance | Received call for balance for account 10436272 undefined | 7 | 2 | 23903 | 78 | ||||||||||||||||||||||||||||||||
| 1101455 | 42290 | 3/22/2023 9:17:31 AM | 3/22/2023 9:17:32 AM | IVR call: balance | Received call for balance for account 10438141 undefined | 7 | 2 | 31821 | 78 | ||||||||||||||||||||||||||||||||
| 1101454 | 42289 | 3/22/2023 9:16:05 AM | 3/22/2023 9:16:06 AM | IVR call: balance | Received call for balance for account 10136668 undefined | 7 | 2 | 31820 | 78 |