Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 16755 | 3/29/2023 10:27:59 AM | 3/29/2023 10:28:02 AM | 32323 | Meter was over read and then over charged. Proof of water meter reading shows that the meter was over read. Water Works department checked the meter and also states it was over read. The Query was lodged on the 08th of September 2020but is has not been sorted out. BCM handed the account over but never corrected the meter reading. Countless emails has been sent to various members of the billing department and no one has bothered replying to me. This is very frustrating as we are now in 2023 and this matter seems to be ongoing. The Handing over Charge was R23 081.71. On the 23rd February 2023 they reversed and amount of R22 515.50. There is a difference of R566.21. Water Charged on the 25th July 2020 was R39 535.03 a Credit was passed for only R17 803.19. There is a balance left of R21 731.84 Water was charged on the 21.08.2020 for R10 680.43. This was never credited or reviewed. Reconnection fees that has not been credited amounts to R944.00. I don't understand why I was charged reconnection fees as my account was flagged as there is clearly a problem with my water account. Furthermore I am being charged interest on my account that comes up to the amount of R4751.20 I have proof of a written report from a qualified plumber that states there was no water leak on our property. Furthermore I have letters from a councilor that states that is no way I could have used a 199kl in 11 days. I will also attached photo's of the meter taken and it clearly shows we where charged when the meter has not even reached that number. | 23 | 3 | 16128 | 17 | 2 | 23 | 1 | 111 | 760 | ||||||||||||||||||||||||||||
| 1109413 | 43040 | 3/29/2023 10:24:12 AM | 3/29/2023 10:24:12 AM | IVR call: balance | Received call for balance for account 10377771 undefined | 7 | 2 | 32021 | 78 | ||||||||||||||||||||||||||||||||
| 1109405 | 43038 | 3/29/2023 10:21:38 AM | 3/29/2023 10:21:53 AM | IVR call: statement | Received call for statement for account 70076195 sent message: 39209 | 8 | 2 | 31413 | 79 | ||||||||||||||||||||||||||||||||
| 15880 | 3/29/2023 10:19:09 AM | 3/29/2023 10:19:12 AM | Outstanding water queries | Outstanding Water Query #1220 d/d 20-10-2020 #30289 d/d 12-01-2022 #70900 d/d 23-08-2022 This has been outstanding for over three years please correct. Many thanks. | 23 | 3 | 15136 | 15 | 2 | 23 | 1 | 50 | 552 | ||||||||||||||||||||||||||||
| 30943 | 3/29/2023 10:15:00 AM | 3/29/2023 10:15:03 AM | 10419553 | The house in 25 Rue La place was registered on the new owners details. I have reported this matter several times that I should not be getting billing from this account anymore. I keep on getting statements reflecting that I owe the municipality of which I dont. Please cancel this account urgently and reverse all the transactions that happened after the 20th of January 2022. I have attached the latest statement received for your reference. Please urgently action this request as I am tired of reporting the same matter all the time. | 23 | 3 | 27921 | 5 | 2 | 23 | 6 | 122 | 2678 | ||||||||||||||||||||||||||||
| 34175 | 3/29/2023 10:10:09 AM | 3/29/2023 10:10:12 AM | Water chatring | STOP CHARGING ME FOR INTERIM WATER. WHEN WILL SOMEONE CREDIT THIS ACCOUNT AS EACH MONTH I EMAIL YOU TELL TELL YOU WE SOLD OUR FARM IN NOV 2021, PLEASE, PLEASE STOP DEBITING ME AND DEBIT THE NEW OWNERS. WHAT MORE CAN I DO TO LET YOU KNOW. AS YOU CAN SEE I HAVE AN ACC 10430017 AND I PAY MONTHLY FOR THIS ACC. YOU SEND A REF EACH MONTH WHY HASNT THIS BEEN SORTED OUT????? | 23 | 3 | 26768 | 17 | 2 | 23 | 1 | 112 | 2816 | ||||||||||||||||||||||||||||
| 34175 | 3/29/2023 10:10:04 AM | 3/29/2023 10:10:07 AM | Water chatring | STOP CHARGING ME FOR INTERIM WATER. WHEN WILL SOMEONE CREDIT THIS ACCOUNT AS EACH MONTH I EMAIL YOU TELL TELL YOU WE SOLD OUR FARM IN NOV 2021, PLEASE, PLEASE STOP DEBITING ME AND DEBIT THE NEW OWNERS. WHAT MORE CAN I DO TO LET YOU KNOW. AS YOU CAN SEE I HAVE AN ACC 10430017 AND I PAY MONTHLY FOR THIS ACC. YOU SEND A REF EACH MONTH WHY HASNT THIS BEEN SORTED OUT????? | 23 | 3 | 26768 | 17 | 2 | 23 | 1 | 112 | 2816 | ||||||||||||||||||||||||||||
| 43037 | 3/29/2023 10:06:02 AM | 3/29/2023 10:06:06 AM | high water consumption,incorrect water billing for March 2023. | High water consumption,incorrect water billing for March 2023 billing. | 6 | 3 | 32019 | 21 | 17 | 2 | 23 | 1 | 111 | 21 | |||||||||||||||||||||||||||
| 15880 | 3/29/2023 10:02:14 AM | 3/29/2023 10:02:17 AM | Water | No readings, Billed for 15.000kl Readings were 1275 & 1283 therefore usage was 8kl please credit amount overcharged. We have never used 15.000kl but have been charged this amount for 2 months running please sort out. | 23 | 3 | 15136 | 17 | 2 | 23 | 1 | 111 | 552 | ||||||||||||||||||||||||||||
| 43035 | 3/29/2023 9:57:38 AM | 3/29/2023 9:57:41 AM | termination of services | property was demolished(demolition certificate attached),services need to be terminated | 6 | 3 | 32017 | 110 | 15 | 2 | 23 | 1 | 50 | 205 | |||||||||||||||||||||||||||
| 43034 | 3/29/2023 9:52:35 AM | 3/29/2023 9:52:38 AM | water | no water billed for past 3mths | 6 | 3 | 32015 | 25 | 4 | 2 | 23 | 1 | 113 | 25 | |||||||||||||||||||||||||||
| 1109291 | 43033 | 3/29/2023 9:51:29 AM | 3/29/2023 9:51:33 AM | IVR call: balance | Received call for balance for account 10005696 undefined | 7 | 2 | 13550 | 78 | ||||||||||||||||||||||||||||||||
| 15880 | 3/29/2023 9:46:30 AM | 3/29/2023 9:46:32 AM | water | No readings shown on February A/C billed for 15000kl. Readings were 1268 & 1275 correct amount to be charged was on 7kl please credit overcharge. | 23 | 3 | 15136 | 17 | 2 | 23 | 1 | 111 | 552 | ||||||||||||||||||||||||||||
| 1109283 | 43032 | 3/29/2023 9:45:30 AM | 3/29/2023 9:45:32 AM | IVR call: balance | Received call for balance for account 10293491 undefined | 7 | 2 | 9140 | 78 | ||||||||||||||||||||||||||||||||
| 43022 | 3/29/2023 9:44:11 AM | 3/29/2023 9:44:13 AM | REVERSAL OF INTEREST AND CLOSURE OF OLD ACCOUNT | THIS IS REGARDING MY OLD PROPERTY WHICH I SOLD 17 YEARS AGO. Acc No: 10154418 4 Valley Centre, Smythelands Road, Nahoon Valley Park. I sold this property in 2006, over 17 years ago and received a rates clearance certificate. I was incorrectly billed over R4000 for water which was reversed. I requested the balance which was the interest to be reversed and this account closed as i have not owned this property in over 17 years, yet the interest still remains and is growing and the account is still open. If you persue the attached emails, you'll note I've been trying since July 2022 to sort this issue out. I cannot believe that 7 months later, nobody is able to assist me. This is unacceptable and most embarressing as I work here. What must I do? Who do I speak to who will assist me? I honestly don't know what to do anymore. This cannot continue. I cannot keep requesting this to be rectified for it to be ignored. Please can somebody who can assist me contact me regarding this issue. I am currently trying to sell my current property and buy elsewhere and I simply cannot have these loose ends continuing to be linked to my name, when I am not liable for this account. Please assist me urgently. My contact details are ext: 2782 cell: 0833546870 | 23 | 3 | 32011 | 5 | 2 | 23 | 8 | 50 | 3256 | ||||||||||||||||||||||||||||
| 1109279 | 43031 | 3/29/2023 9:43:38 AM | 3/29/2023 9:43:39 AM | IVR call: balance | Received call for balance for account 10443024 undefined | 7 | 2 | 31846 | 78 | ||||||||||||||||||||||||||||||||
| 43030 | 3/29/2023 9:41:30 AM | 3/29/2023 9:41:33 AM | water | meter changed, please update | 6 | 3 | 32014 | 110 | 17 | 2 | 23 | 1 | 112 | 205 | |||||||||||||||||||||||||||
| 43028 | 3/29/2023 9:38:32 AM | 4/29/2023 8:00:35 AM | No services charged to account. | No services charged to account. <div>QRC RESPONSE 2023.04.29 </div><div>RATES NEED TO BE TRANSFER TO NEW ONER FROM 2022.06.13 TO ACCOUNT 10440421</div> | 30 | 3 | 32013 | 21 | 5 | 2 | 23 | 6 | 122 | 145789 | 21 | 4 | |||||||||||||||||||||||||
| 1109258 | 43029 | 3/29/2023 9:38:28 AM | 3/29/2023 9:38:28 AM | IVR call:? | Received call for ? for account 10118472 | 8491 | |||||||||||||||||||||||||||||||||||
| 1109253 | 43027 | 3/29/2023 9:36:40 AM | 3/29/2023 9:36:41 AM | IVR call:? | Received call for ? for account 10118472 | 8491 |