Meter was over read and then over charged. Proof of water meter reading shows that the meter was over read. Water Works department checked the meter and also states it was over read. The Query was lodged on the 08th of September 2020but is has not been sorted out. BCM handed the account over but never corrected the meter reading. Countless emails has been sent to various members of the billing department and no one has bothered replying to me. This is very frustrating as we are now in 2023 and this matter seems to be ongoing.
The Handing over Charge was R23 081.71. On the 23rd February 2023 they reversed and amount of R22 515.50. There is a difference of R566.21.
Water Charged on the 25th July 2020 was R39 535.03
a Credit was passed for only
R17 803.19. There is a balance left of R21 731.84
Water was charged on the 21.08.2020 for R10 680.43.
This was never credited or reviewed.
Reconnection fees that has not been credited amounts to R944.00. I don't understand why I was charged reconnection fees as my account was flagged as there is clearly a problem with my water account.
Furthermore I am being charged interest on my account that comes up to the amount of R4751.20
I have proof of a written report from a qualified plumber that states there was no water leak on our property.
Furthermore I have letters from a councilor that states that is no way I could have used a 199kl in 11 days.
I will also attached photo's of the meter taken and it clearly shows we where charged when the meter has not even reached that number.