Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1109704 | 43072 | 3/29/2023 12:31:50 PM | 3/29/2023 12:31:51 PM | IVR call: balance | Received call for balance for account 10424230 undefined | 7 | 2 | 9692 | 78 | ||||||||||||||||||||||||||||||||
| 1109671 | 43071 | 3/29/2023 12:19:06 PM | 3/29/2023 12:19:07 PM | IVR call: balance | Received call for balance for account 10057782 undefined | 7 | 2 | 10599 | 78 | ||||||||||||||||||||||||||||||||
| 43063 | 3/29/2023 12:17:33 PM | 4/18/2023 1:55:23 PM | Charges for non-existent meter | 10 Currie Court: This block of flats burned down on 06-04-2019. There are no meters, no water is used. There are not toilets, but we are charged. There are no refuse collection, but we are charged. Same with fire levy. Please reverse all re-connection fees. Please reverse all charges as there is no consumption. Please reverse all interest charged. | 23 | 3 | 32035 | 17 | 2 | 23 | 1 | 112 | 3261 | ||||||||||||||||||||||||||||
| 43066 | 3/29/2023 12:13:46 PM | 3/29/2023 12:13:49 PM | Water availability | My account 102651377 for stand 4297 area593 Quenera Lagoon Estates. Letter has been sent by Agents for complex which is Merville properties. We have tried to sell this property for over 7 years even asking price as low as R100000 but have had no takers due to the bad sand road to get to the complex. There is no way our stand is worth the Rateble Value. We are pensioners and cannot to keep this stand any longer. | 23 | 3 | 32025 | 5 | 2 | 23 | 8 | 50 | 3262 | ||||||||||||||||||||||||||||
| 43063 | 3/29/2023 12:12:26 PM | 4/10/2023 3:11:43 PM | Incorrect reversal | 10 Oates - Water charge for 332kl was for 39days so not possible & then meter was changed in 2021. An amount was reversed but not the whole amount. Please correct this. Please also reverse all the reconnection fees and interest. | 23 | 3 | 20150 | 17 | 2 | 23 | 1 | 112 | 145170 | 3261 | |||||||||||||||||||||||||||
| 43063 | 3/29/2023 12:04:24 PM | 4/19/2023 9:12:00 AM | Interim charges/ meter changed | Loxford House - The water interims & back charging needs to be investigated. | 23 | 3 | 31693 | 17 | 2 | 23 | 1 | 112 | 3261 | ||||||||||||||||||||||||||||
| 43063 | 3/29/2023 12:01:47 PM | 3/29/2023 12:57:40 PM | Interim charges | Loxford House - The water & electricity interims & back charging needs to be investigated. | 23 | 3 | 28431 | 15 | 2 | 23 | 1 | 101 | 3261 | ||||||||||||||||||||||||||||
| 43063 | 3/29/2023 11:59:23 AM | 3/29/2023 12:58:15 PM | Back charges incorrect | Blythe House - BCM back charged us for 10 months so this needs to be corrected in terms of the 6 month rule. | 23 | 3 | 32036 | 15 | 2 | 23 | 1 | 101 | 3261 | ||||||||||||||||||||||||||||
| 1109646 | 43070 | 3/29/2023 11:59:02 AM | 3/29/2023 11:59:16 AM | IVR call: statement | Received call for statement for account 10074381 sent message: 39244 | 8 | 2 | 7099 | 79 | ||||||||||||||||||||||||||||||||
| 1109645 | 43069 | 3/29/2023 11:57:46 AM | 3/29/2023 11:57:47 AM | IVR call: balance | Received call for balance for account 10074381 undefined | 7 | 2 | 7099 | 78 | ||||||||||||||||||||||||||||||||
| 18997 | 3/29/2023 11:55:47 AM | 5/5/2023 6:23:54 AM | Handovers | What is the entry on the February 2023 invoice for "Handovers" amount of R20 645.07 that has been deducted off my invoice? There is no correspondence to explain this entry? | 23 | 3 | 18544 | 17 | 2 | 23 | 1 | 111 | 145942 | 1282 | |||||||||||||||||||||||||||
| 43068 | 3/29/2023 11:55:45 AM | 3/29/2023 11:55:48 AM | Monthly Water bill doesn't appear on account | there is no water being billed currently to my residence. The old owners of ERF No.ELM07473 are still being billed for this. Many Thanks Kershen Somaroo | 23 | 3 | 32037 | 4 | 2 | 23 | 1 | 113 | 3263 | ||||||||||||||||||||||||||||
| 43063 | 3/29/2023 11:51:58 AM | 3/29/2023 12:58:46 PM | Water meters | Dyer St - The account in 2019 had 4 meters, one was for us BKBB316 & the other 3 were not ours(100009058, 1157700,3539060) so needed to be removed & charges reversed. Meter 1157700 was removed in January 2021 & meter 100009058 in May 2022. Meter 3539060 is still incorrectly on the account so needs to be removed & charges reversed. The charges for these incorrect meters need to be reversed. Meter 200503397 was added in November 2021 but has inconsistent readings. Meter BKXB316 has not been read since August 2022. | 23 | 3 | 7371 | 15 | 2 | 23 | 1 | 101 | 3261 | ||||||||||||||||||||||||||||
| 1109638 | 43067 | 3/29/2023 11:47:41 AM | 3/29/2023 11:48:13 AM | IVR call: statement | Received call for statement for account 10415358 sent message: 39236 | 8 | 2 | 28356 | 79 | ||||||||||||||||||||||||||||||||
| 1109633 | 43065 | 3/29/2023 11:44:43 AM | 3/29/2023 11:44:44 AM | IVR call: balance | Received call for balance for account 10037950 undefined | 7 | 2 | 21855 | 78 | ||||||||||||||||||||||||||||||||
| 1109632 | 43064 | 3/29/2023 11:44:09 AM | 3/29/2023 11:44:11 AM | IVR call: balance | Received call for balance for account 10037950 undefined | 7 | 2 | 21855 | 78 | ||||||||||||||||||||||||||||||||
| 43061 | 3/29/2023 11:41:49 AM | 3/29/2023 11:41:51 AM | over read | consumer is querying an over read.<div><br></div><div><br></div> | 6 | 3 | 32034 | 112 | 17 | 2 | 23 | 1 | 111 | 203 | |||||||||||||||||||||||||||
| 1109617 | 43062 | 3/29/2023 11:40:37 AM | 3/29/2023 11:40:37 AM | IVR call:? | Received call for ? for account 10440864 | 32029 | |||||||||||||||||||||||||||||||||||
| 43060 | 3/29/2023 11:39:00 AM | 3/29/2023 11:39:04 AM | two water meter charged to account (March 2023 )account | Two Water meters charged to account for the month of March 2023. | 6 | 3 | 32033 | 21 | 17 | 2 | 23 | 1 | 112 | 21 | |||||||||||||||||||||||||||
| 1109603 | 43059 | 3/29/2023 11:30:17 AM | 3/29/2023 11:30:18 AM | IVR call: balance | Received call for balance for account 20491944 undefined | 7 | 2 | 5406 | 78 |