Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 941319 | 34036 | 11/1/2022 1:01:12 PM | 11/1/2022 1:01:48 PM | IVR call: statement | Received call for statement for account 20122672 sent message: 28638 | 8 | 2 | 27480 | 79 | ||||||||||||||||||||||||||||||||
| 34035 | 11/1/2022 12:54:40 PM | 11/1/2022 12:54:43 PM | High water billing for October 2022 and June 2022. | High water billing for October 2022 and June 2022.Please investigate. | 6 | 3 | 28835 | 21 | 12 | 2 | 23 | 1 | 50 | 21 | |||||||||||||||||||||||||||
| 941306 | 34034 | 11/1/2022 12:49:51 PM | 11/1/2022 12:50:33 PM | IVR call: statement | Received call for statement for account 10155401 sent message: 28635 | 8 | 2 | 24172 | 79 | ||||||||||||||||||||||||||||||||
| 34033 | 11/1/2022 12:49:45 PM | 5/25/2023 9:15:37 AM | water query | please split the consumption as there were no readings taken since so there was a reversal made on the acc but consumer feels the amount is too high so he is asking for the consumption split<div>QRC-RESPONSE 2023/05/24</div><div>Query on spread consumption referred to billing department to verify readings</div><div>QRC -Response 2023/05/25</div><div>Billing department responded that the query has been attended to ,Journal pending to be released ,</div><b>Journal Number</b>: [603096] pending journal as per billing department. | 24 | 3 | 28834 | 145 | 12 | 2 | 23 | 1 | 111 | 780 | 230 | ||||||||||||||||||||||||||
| 941296 | 34032 | 11/1/2022 12:42:28 PM | 11/1/2022 12:42:29 PM | IVR call: balance | Received call for balance for account 10440921 undefined | 7 | 2 | 27970 | 78 | ||||||||||||||||||||||||||||||||
| 941282 | 34031 | 11/1/2022 12:35:20 PM | 11/1/2022 12:35:40 PM | IVR call: statement | Received call for statement for account 10363674 sent message: 28632 | 8 | 2 | 6861 | 79 | ||||||||||||||||||||||||||||||||
| 941280 | 34030 | 11/1/2022 12:33:05 PM | 11/1/2022 12:33:06 PM | IVR call: balance | Received call for balance for account 10024657 undefined | 7 | 2 | 18828 | 78 | ||||||||||||||||||||||||||||||||
| 941279 | 34029 | 11/1/2022 12:31:00 PM | 11/1/2022 12:31:01 PM | IVR call: balance | Received call for balance for account 10037950 undefined | 7 | 2 | 21855 | 78 | ||||||||||||||||||||||||||||||||
| 24344 | 11/1/2022 12:28:58 PM | 2/14/2023 10:11:56 AM | Change of Ownership | Please change the property 348 Kalashe Drive, ERF ELM42526 to the new owner as per the attached forms. | 23 | 3 | 1581 | 4 | 2 | 23 | 6 | 122 | 142653 | 2290 | |||||||||||||||||||||||||||
| 2052 | 11/1/2022 12:28:27 PM | 11/1/2022 12:31:32 PM | Management Query with Dispute | Letter of Dispute uploaded as reference and in explanation:<div><br></div><div>QRC RESPONSE:</div><div>Kindly note that the account is correct and there is no recent change of ownership. The account is in arrears due to non-payment:</div><div>• The property was registered to the account holder in August 2013, but noted that Rates Services were not billing on the account since registration date.</div><div>• This was rectified in May 2018 and the account was back charged with R23896.36 from date of registration.</div><div>• The consumer then entered an arrangement plan the following month (June 2018) to settle the back charged amount (R23896.36) over 24 months.</div><div>• The arrangement terms was for the consumer to pay the full monthly current account due PLUS an additional R1000 as the monthly arrangement instalment.</div><div>• The consumer has defaulted on the arrangement terms as they were paying less that what was due with the last recorded payment on the system being Nov 2018.</div><div>• There has been no payments since Nov 2018 to date, hence the continuous Credit Control Action as the debt has accumulated to R38748.73 due to non-payment.</div><div>• An e-mail has been sent to the consumer with the an explanation of the defaulted arrangement and advised to visit the nearest credit control offices for further assistance.</div><div>Meter was replaced in Oct 2021 with the Smart Metering Project</div><div>Waterworks inspected the premises on 26 May 2022 and reported an internal leak (possibly underground)</div><div>E-mail sent to consumer on 01.11.2022 advising of the above findings.</div><div>Consumer is required to appoint a plumber to repair all leaks and log a new query by uploading a signed copy of the plumbers letter</div><div><br></div><div>Query Closed</div> | 27 | 3 | 1891 | 3 | 17 | 2 | 23 | 1 | 96 | 11/1/2022 12:31:31 PM | 3 | 3 | 3 | ||||||||||||||||||||||||
| 941268 | 34028 | 11/1/2022 12:27:24 PM | 11/1/2022 12:27:25 PM | IVR call: balance | Received call for balance for account 10141668 undefined | 7 | 2 | 14923 | 78 | ||||||||||||||||||||||||||||||||
| 941266 | 34027 | 11/1/2022 12:26:31 PM | 11/1/2022 12:26:32 PM | IVR call: balance | Received call for balance for account 10141668 undefined | 7 | 2 | 14923 | 78 | ||||||||||||||||||||||||||||||||
| 941265 | 34026 | 11/1/2022 12:25:46 PM | 11/1/2022 12:25:47 PM | IVR call: balance | Received call for balance for account 10363674 undefined | 7 | 2 | 6861 | 78 | ||||||||||||||||||||||||||||||||
| 34025 | 11/1/2022 12:15:12 PM | 3/13/2023 8:38:04 AM | TRANFER CHARGES TO ACC - 10439360 | Please transfer Water, Fire and Rates charges to the New Account - 10439360<div><br></div><div>QRC RESPONSE: </div><div>Services has been transferred. Request sent to Rates Dpt to process change of ownership and refund on 10.03.2023</div><div>QRC UPDATED RESPONSE: Query Closed</div><div>Change of ownership and adjustments done. Consumer to kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div> | 27 | 3 | 28832 | 146 | 4 | 2 | 23 | 6 | 122 | 3/13/2023 8:38:04 AM | 143900 | 3 | 887 | 3 | |||||||||||||||||||||||
| 941256 | 34024 | 11/1/2022 12:10:54 PM | 11/1/2022 12:10:54 PM | IVR call: balance | Received call for balance for account 20187888 undefined | 7 | 2 | 22730 | 78 | ||||||||||||||||||||||||||||||||
| 941245 | 34023 | 11/1/2022 12:07:10 PM | 11/1/2022 12:07:11 PM | IVR call: balance | Received call for balance for account 10383408 undefined | 7 | 2 | 6715 | 78 | ||||||||||||||||||||||||||||||||
| 34022 | 11/1/2022 12:04:14 PM | 11/1/2022 12:04:58 PM | water | please transfer water to account number 10436486 same person late termi nation | 6 | 3 | 28831 | 114 | 12 | 3 | 23 | 1 | 113 | 201 | 201 | ||||||||||||||||||||||||||
| 941224 | 11/1/2022 11:54:02 AM | 11/1/2022 11:54:03 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 34017 | 11/1/2022 11:51:52 AM | 11/1/2022 11:51:55 AM | Water Charges | NO WATER CHARGES ON MY STATEMENT | 23 | 3 | 23703 | 12 | 2 | 23 | 1 | 113 | 2803 | ||||||||||||||||||||||||||||
| 941220 | 34021 | 11/1/2022 11:47:03 AM | 11/1/2022 11:47:03 AM | IVR call: balance | Received call for balance for account 10420905 undefined | 7 | 2 | 14864 | 78 |