Letter of Dispute uploaded as reference and in explanation:<div><br></div><div>QRC RESPONSE:</div><div>Kindly note that the account is correct and there is no recent change of ownership. The account is in arrears due to non-payment:</div><div>• The property was registered to the account holder in August 2013, but noted that Rates Services were not billing on the account since registration date.</div><div>• This was rectified in May 2018 and the account was back charged with R23896.36 from date of registration.</div><div>• The consumer then entered an arrangement plan the following month (June 2018) to settle the back charged amount (R23896.36) over 24 months.</div><div>• The arrangement terms was for the consumer to pay the full monthly current account due PLUS an additional R1000 as the monthly arrangement instalment.</div><div>• The consumer has defaulted on the arrangement terms as they were paying less that what was due with the last recorded payment on the system being Nov 2018.</div><div>• There has been no payments since Nov 2018 to date, hence the continuous Credit Control Action as the debt has accumulated to R38748.73 due to non-payment.</div><div>• An e-mail has been sent to the consumer with the an explanation of the defaulted arrangement and advised to visit the nearest credit control offices for further assistance.</div><div>Meter was replaced in Oct 2021 with the Smart Metering Project</div><div>Waterworks inspected the premises on 26 May 2022 and reported an internal leak (possibly underground)</div><div>E-mail sent to consumer on 01.11.2022 advising of the above findings.</div><div>Consumer is required to appoint a plumber to repair all leaks and log a new query by uploading a signed copy of the plumbers letter</div><div><br></div><div>Query Closed</div>