Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 944495 | 34330 | 11/3/2022 12:10:14 PM | 11/3/2022 12:10:31 PM | IVR call: statement | Received call for statement for account 10283365 sent message: 28883 | 8 | 2 | 28944 | 79 | ||||||||||||||||||||||||||||||||
| 34329 | 11/3/2022 12:09:56 PM | 11/3/2022 12:09:59 PM | HIGH WATER CONSUMPTION | LEAK CREDIT ADJUSTMENT DONE<br/><b>Journal Number</b>: [946621] | 24 | 3 | 28943 | 15 | 17 | 2 | 23 | 1 | 96 | 15 | |||||||||||||||||||||||||||
| 944492 | 34328 | 11/3/2022 12:06:14 PM | 11/3/2022 12:06:15 PM | IVR call: balance | Received call for balance for account 10293662 undefined | 7 | 2 | 23863 | 78 | ||||||||||||||||||||||||||||||||
| 944490 | 34327 | 11/3/2022 12:05:19 PM | 11/3/2022 12:05:20 PM | IVR call: balance | Received call for balance for account 10164923 undefined | 7 | 2 | 23862 | 78 | ||||||||||||||||||||||||||||||||
| 34326 | 11/3/2022 12:04:16 PM | 11/3/2022 12:04:19 PM | No fees levied | We moved in about 2 and a half months ago and the rates and taxes, refuse, fire levy is not showing on our account, please see attached. Could you please see to it that these levies will also reflect on our account? All the necessary documents have been submitted before the end of August 2022. | 23 | 3 | 28941 | 5 | 2 | 23 | 93 | 117 | 2828 | ||||||||||||||||||||||||||||
| 34326 | 11/3/2022 12:03:34 PM | 11/3/2022 12:03:36 PM | Rates not on account | We moved in about 2 and a half months ago and the rates and taxes, refuse, fire levy is not showing on our account, please see attached. Could you please see to it that these levies will also reflect on our account? All the necessary documents have been submitted before the end of August 2022. | 23 | 3 | 28941 | 5 | 2 | 23 | 8 | 118 | 2828 | ||||||||||||||||||||||||||||
| 34326 | 11/3/2022 12:03:01 PM | 11/3/2022 12:03:03 PM | Refuse not on account | We moved in about 2 and a half months ago and the rates and taxes, refuse, fire levy is not showing on our account, please see attached. Could you please see to it that these levies will also reflect on our account? All the necessary documents have been submitted before the end of August 2022. | 23 | 3 | 28941 | 5 | 2 | 23 | 4 | 116 | 2828 | ||||||||||||||||||||||||||||
| 34324 | 11/3/2022 12:02:29 PM | 4/11/2023 10:18:55 AM | late termination | please transfer all the to the 10441393 and 10440474 as this sectional tittle no longer exist.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Change of ownership referred to Billing and Rates on 11.04.2023 as per reg date: 2022/07</div><div><div><br></div><div><br></div></div> | 27 | 3 | 28940 | 109 | 4 | 2 | 23 | 6 | 122 | 4/11/2023 10:18:54 AM | 3 | 206 | 3 | ||||||||||||||||||||||||
| 34326 | 11/3/2022 12:02:22 PM | 11/3/2022 12:02:25 PM | Fire levy not reflecting on account | We moved in about 2 and a half months ago and the rates and taxes, refuse, fire levy is not showing on our account, please see attached. Could you please see to it that these levies will also reflect on our account? All the necessary documents have been submitted before the end of August 2022. | 23 | 3 | 28941 | 5 | 2 | 23 | 3 | 115 | 2828 | ||||||||||||||||||||||||||||
| 944481 | 34325 | 11/3/2022 11:59:51 AM | 11/3/2022 11:59:52 AM | IVR call: balance | Received call for balance for account 10214946 undefined | 7 | 2 | 6984 | 78 | ||||||||||||||||||||||||||||||||
| 34323 | 11/3/2022 11:47:49 AM | 11/3/2022 11:47:51 AM | flat rate water to be reversed | please transfer water flat rate from 2015/03 on account 10068115, water was charged on acc 10137904, meter no C4-058666 | 6 | 3 | 28939 | 114 | 12 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 34322 | 11/3/2022 11:47:42 AM | 11/3/2022 11:48:36 AM | Leak rebate | Good day,<div><br></div><div>kindly assist with leak rebate, WW report attached.</div><div><br></div><div>Thank you</div> | 23 | 3 | 28938 | 225 | 17 | 3 | 23 | 1 | 96 | 2000 | 2000 | ||||||||||||||||||||||||||
| 944388 | 34321 | 11/3/2022 11:25:03 AM | 11/3/2022 11:25:23 AM | IVR call: statement | Received call for statement for account 10423934 sent message: 28860 | 8 | 2 | 6274 | 79 | ||||||||||||||||||||||||||||||||
| 11966 | 11/3/2022 11:24:49 AM | 12/28/2022 8:33:52 AM | Refuse | Business Refuse incorectly charged at a domestic dwelling<div>QRC Response:DATE 28/12/2022</div><div>Tariff changed from business refuse to domestic refuse .</div><div>Journal captured , submitted for review and authorisation.</div><br/><b>Journal Number</b>: [462533] | 24 | 3 | 23921 | 5 | 2 | 23 | 4 | 50 | 311 | 12 | |||||||||||||||||||||||||||
| 944368 | 34320 | 11/3/2022 11:15:41 AM | 11/3/2022 11:15:42 AM | IVR call: balance | Received call for balance for account 10052984 undefined | 7 | 2 | 10488 | 78 | ||||||||||||||||||||||||||||||||
| 944349 | 34319 | 11/3/2022 11:03:45 AM | 11/3/2022 11:03:46 AM | IVR call: balance | Received call for balance for account 10262943 undefined | 7 | 2 | 17935 | 78 | ||||||||||||||||||||||||||||||||
| 944347 | 34318 | 11/3/2022 11:01:05 AM | 11/3/2022 11:01:06 AM | IVR call: balance | Received call for balance for account 10391900 undefined | 7 | 2 | 28937 | 78 | ||||||||||||||||||||||||||||||||
| 944329 | 34317 | 11/3/2022 10:48:30 AM | 11/3/2022 10:48:31 AM | IVR call: balance | Received call for balance for account 10261939 undefined | 7 | 2 | 13485 | 78 | ||||||||||||||||||||||||||||||||
| 34316 | 11/3/2022 10:45:33 AM | 11/3/2022 10:45:35 AM | Water | Consumer has been charged incorrect reading in october 2022<div><br></div><div>consumers reading on 03/11/2022 is 1537</div> | 6 | 3 | 28936 | 167 | 12 | 2 | 23 | 1 | 111 | 893 | |||||||||||||||||||||||||||
| 944307 | 34315 | 11/3/2022 10:39:04 AM | 11/3/2022 10:39:06 AM | IVR call: balance | Received call for balance for account 20187888 undefined | 7 | 2 | 22730 | 78 |