Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 34341 | 11/3/2022 1:36:09 PM | 11/8/2022 9:44:16 AM | Water leak | Good day, There was a water leak that was reported to and fixed by BCM with a reference nr: 754974 that was given by the water department. We were not issued with a plumbing certificate or any other documentation thereafter. The house needs to be transferred onto my name as I have bought this house, but cannot as this account has not been settled. Kindly assist in this regard. Thank you, Mr NPW Goss<br/><b>Journal Number</b>: [949737] | 24 | 3 | 12333 | 17 | 2 | 23 | 1 | 96 | 2830 | 13 | |||||||||||||||||||||||||||
| 944654 | 34349 | 11/3/2022 1:34:54 PM | 11/3/2022 1:34:55 PM | IVR call:? | Received call for ? for account 10247454 | 12730 | |||||||||||||||||||||||||||||||||||
| 944648 | 34348 | 11/3/2022 1:32:53 PM | 11/3/2022 1:32:54 PM | IVR call: balance | Received call for balance for account 10280780 undefined | 7 | 2 | 14063 | 78 | ||||||||||||||||||||||||||||||||
| 944639 | 34347 | 11/3/2022 1:31:13 PM | 11/3/2022 1:31:14 PM | IVR call: balance | Received call for balance for account 10021482 undefined | 7 | 2 | 28955 | 78 | ||||||||||||||||||||||||||||||||
| 34345 | 11/3/2022 1:14:06 PM | 11/3/2022 1:14:08 PM | water leak | consumer reported burst water meter to water works | 30 | 3 | 28953 | 23 | 2 | 1 | 96 | 23 | |||||||||||||||||||||||||||||
| 34346 | 11/3/2022 1:13:28 PM | 11/15/2022 8:29:15 AM | 6 month policy | 6 month policy to be adjusted<div><br></div><div>QRC RESPONSE: 6 MONTH POLICY PROCESSED</div><div>Policy has been processed for 6 month for the amount of R 16981.81- includes vat @ 15% for 202102/202109.</div><div>Policy has been processed for 6 month for the amount of R 380.07- includes vat @ 15% for 201904/201911. </div><div>Interest reversed from 202112/202210 on account for R 862.95</div><br/><b>Journal Number</b>: [977109] | 24 | 3 | 28954 | 10 | 15 | 2 | 23 | 1 | 101 | 10 | 10 | ||||||||||||||||||||||||||
| 944583 | 34344 | 11/3/2022 1:07:53 PM | 11/3/2022 1:07:54 PM | IVR call: balance | Received call for balance for account 10214946 undefined | 7 | 2 | 6984 | 78 | ||||||||||||||||||||||||||||||||
| 944567 | 34342 | 11/3/2022 1:03:05 PM | 11/3/2022 1:03:05 PM | IVR call:? | Received call for ? for account 10406915 | 10082 | |||||||||||||||||||||||||||||||||||
| 944558 | 34340 | 11/3/2022 1:01:15 PM | 11/3/2022 1:01:36 PM | IVR call: statement | Received call for statement for account 10294432 sent message: 28898 | 8 | 2 | 28951 | 79 | ||||||||||||||||||||||||||||||||
| 34339 | 11/3/2022 12:55:48 PM | 1/3/2023 2:00:03 PM | Water Query | Plumbers report submitted and fixed leak | 23 | 3 | 28950 | 144 | 17 | 3 | 23 | 1 | 96 | 778 | 239 | ||||||||||||||||||||||||||
| 34337 | 11/3/2022 12:54:25 PM | 5/2/2023 12:43:37 PM | Faulty Water Meter? | Hi There, I have consistently over the last three months received a water bill that cannot be accurate. My latest balance is sitting at nearly R15000. This after even making huge payments. I called the Buffalo Customer Service center who told me the municipality needs to send out the meter people to investigate to see if there is a problem with the meter or there's an underground leak so it can be flexed and the costs reversed, but the number they gave me is only for East London. I have called the customer center a few times and the numbers they give me for King no one bothers to answer. I have also tried all the numbers listed for the King municipality on the website and none of the calls get picked up. Unfortunately, I live in the Western Cape and cannot visit the municipality myself. I would like to ask the King William's Town municipality to send out the meter people to investigate if there is a fault with the meter and to repair it and to please reverse my incorrect billing. Someone told my tenant to get a plumber to investigate the meter, but it doesn't make sense as the meter is the property of the municipality and if some additional damage should happen to the meter, who would be expected to foot this bill?<div><br></div><div>QRC RESPONSE: Query Closed</div><div>This query is closed as it relates to a request for a meter inspection, which has been verified as an internal leak on the property.</div><div>The municipal meter serves both sides of the property, of which internal leaks on the property will not have an effect on the meter itself.</div><div>An e-mail received 02 May 2023 included a plumbers letter with repairs dated 16 Dec 2022 confirming an underground leak repaired.</div><div>A new query Ref #102603 has been logged in reference to the leak repairs</div> | 27 | 3 | 28948 | 12 | 3 | 23 | 1 | 111 | 5/2/2023 12:43:37 PM | 230 | 2829 | 230 | |||||||||||||||||||||||||
| 34338 | 11/3/2022 12:51:57 PM | 2/1/2023 1:17:03 PM | water | submitted report from w/w for a fixed leak ref no.657224. | 6 | 3 | 28949 | 114 | 17 | 2 | 23 | 1 | 96 | 142129 | 201 | 201 | |||||||||||||||||||||||||
| 944541 | 34336 | 11/3/2022 12:47:32 PM | 11/3/2022 12:47:33 PM | IVR call: balance | Received call for balance for account 10398964 undefined | 7 | 2 | 4832 | 78 | ||||||||||||||||||||||||||||||||
| 8284 | 11/3/2022 12:46:42 PM | 11/3/2022 12:46:43 PM | Water Query | Meter is not being read on the property and high interims are being charged. | 6 | 3 | 7292 | 120 | 15 | 2 | 23 | 1 | 101 | 218 | |||||||||||||||||||||||||||
| 9739 | 11/3/2022 12:42:09 PM | 11/3/2022 12:42:11 PM | Water Query | Good day<div><br></div><div>Please assist with water charged October 2022 for meter 7044050</div><div><br></div><div>please assist with spread consumption </div><div><br></div><div>thank you</div> | 6 | 3 | 8616 | 167 | 12 | 2 | 23 | 1 | 112 | 893 | |||||||||||||||||||||||||||
| 34335 | 11/3/2022 12:35:03 PM | 11/3/2022 12:35:06 PM | water | THE METER NO B-ORD915 WAS REMOVED IN 2017/01/18 WITH THE REMOVAL READING OF 610 ALL THE INFORMATION FROM FRONT DESK.PLEASE ASSIST WITH THE DUPLICATION OF METRS BY CLOSING ONE AND APPLY SIX MONTHS POLICY. | 6 | 3 | 28947 | 114 | 12 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 944518 | 34334 | 11/3/2022 12:29:32 PM | 11/3/2022 12:29:33 PM | IVR call: balance | Received call for balance for account 10388687 undefined | 7 | 2 | 9711 | 78 | ||||||||||||||||||||||||||||||||
| 944504 | 34333 | 11/3/2022 12:22:50 PM | 11/3/2022 12:22:50 PM | IVR call: balance | Received call for balance for account 10383408 undefined | 7 | 2 | 6715 | 78 | ||||||||||||||||||||||||||||||||
| 34332 | 11/3/2022 12:21:19 PM | 3/22/2023 6:43:40 AM | Water Query | 6 Months policy adjustment from 2020/10/15-2022/02/18 | 23 | 3 | 28946 | 144 | 15 | 3 | 23 | 1 | 101 | 778 | 778 | ||||||||||||||||||||||||||
| 944499 | 34331 | 11/3/2022 12:11:22 PM | 11/3/2022 12:11:49 PM | IVR call: statement | Received call for statement for account 10181471 sent message: 28884 | 8 | 2 | 28119 | 79 |