Hi There,
I have consistently over the last three months received a water bill that cannot be accurate. My latest balance is sitting at nearly R15000. This after even making huge payments.
I called the Buffalo Customer Service center who told me the municipality needs to send out the meter people to investigate to see if there is a problem with the meter or there's an underground leak so it can be flexed and the costs reversed, but the number they gave me is only for East London. I have called the customer center a few times and the numbers they give me for King no one bothers to answer.
I have also tried all the numbers listed for the King municipality on the website and none of the calls get picked up. Unfortunately, I live in the Western Cape and cannot visit the municipality myself.
I would like to ask the King William's Town municipality to send out the meter people to investigate if there is a fault with the meter and to repair it and to please reverse my incorrect billing. Someone told my tenant to get a plumber to investigate the meter, but it doesn't make sense as the meter is the property of the municipality and if some additional damage should happen to the meter, who would be expected to foot this bill?<div><br></div><div>QRC RESPONSE: Query Closed</div><div>This query is closed as it relates to a request for a meter inspection, which has been verified as an internal leak on the property.</div><div>The municipal meter serves both sides of the property, of which internal leaks on the property will not have an effect on the meter itself.</div><div>An e-mail received 02 May 2023 included a plumbers letter with repairs dated 16 Dec 2022 confirming an underground leak repaired.</div><div>A new query Ref #102603 has been logged in reference to the leak repairs</div>