Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
34269 11/4/2022 10:20:12 AM 4/15/2023 10:43:40 AM Mr I have been billed to much for my water due yo incorrect readings although I send the photos and readings in to your meter reading email address. Can you please rectify my account and rebate me accordingly. According to the meter readings that I have send in I have used 91kL to date but you billing me for 105KL. I have also attached all the photos taken from Oct 2021 to date.<div><b><u>QRC-Response 2023/04/12</u></b></div><div>Thank you for the readings that you have provided,the readings have been assessed and they are inline with the system records therefore transactions are inline.</div><div><br></div><div>2nd Query received is the Dog tax which have&nbsp; been assessed and&nbsp; reversed accordingly for the period 202212. Inspectors report uploaded in confirmation of no dogs on premises.</div><b>Journal Number</b>: [239728] have been submitted for review and authorization.<br/><b>Journal Amount</b>: [-R160.00] 27 3 28917 12 2 23 1 111 4/15/2023 10:43:34 AM 145295 3 2823 3
945625 34445 11/4/2022 10:16:09 AM 11/4/2022 10:16:10 AM IVR call: balance Received call for balance for account 10094688 undefined 7 2 1190 78
34442 11/4/2022 10:12:31 AM 1/7/2023 7:25:21 AM Water Reading Good day Buffalo City Munic Please accept my water reading as taken on 1 October 2022 for account 10261326 The reading is: 5689.235 Thank you 23 3 9663 12 2 23 1 111 141327 2834 11
34443 11/4/2022 10:08:19 AM 2/14/2023 10:42:17 AM water query please check on this acc&nbsp; there is water that is back charged from the old meter that was changed in 2013 and this acc was opened in 2020 please assist&nbsp;<div><br></div><div>QRC RESPONSE: Under Review</div><div>Matter referred to the Billing Department for further assessment of meter installation and back charged dated in line with registration date: 02.02.2023</div><div>Meter #90039775 was back charged from 2013 to 2022/09 but property was registered to them in Feb 2020</div><div>Meter #09003975 (seem to be the meter number) was then back charged from 2020/07 to 2021/09.</div><div>6 months policy adjustment processed on 14.02.2022 - query now resolved</div><div><br></div><br/><b>Journal Amount</b>: [117323.09] 27 3 28982 145 12 2 23 1 112 2/14/2023 10:42:07 AM 142162 2 780 2
34441 11/4/2022 9:50:08 AM 1/11/2023 12:37:22 PM Water Query 6 months policy adjustment 2021/02/13-2021/09/15 23 3 28980 144 15 3 23 1 101 778 778
945599 34440 11/4/2022 9:43:25 AM 11/4/2022 9:43:45 AM IVR call: statement Received call for statement for account 10440338 sent message: 28968 8 2 28863 79
945595 34439 11/4/2022 9:41:04 AM 11/4/2022 9:41:05 AM IVR call: balance Received call for balance for account 10145054 undefined 7 2 26789 78
945589 34438 11/4/2022 9:37:05 AM 11/4/2022 9:37:06 AM IVR call: balance Received call for balance for account 10440338 undefined 7 2 28863 78
945558 34437 11/4/2022 9:21:21 AM 11/4/2022 9:21:22 AM IVR call: balance Received call for balance for account 10263636 undefined 7 2 20680 78
945546 34436 11/4/2022 9:12:19 AM 11/4/2022 9:12:48 AM IVR call: statement Received call for statement for account 20122697 sent message: 28967 8 2 21632 79
945544 34435 11/4/2022 9:09:58 AM 11/4/2022 9:10:28 AM IVR call: statement Received call for statement for account 20122697 sent message: 28966 8 2 21632 79
945543 34434 11/4/2022 9:08:41 AM 11/4/2022 9:08:42 AM IVR call: balance Received call for balance for account 10033542 undefined 7 2 28978 78
945542 34433 11/4/2022 9:08:32 AM 11/4/2022 9:08:33 AM IVR call: balance Received call for balance for account 20122697 undefined 7 2 21632 78
945540 34432 11/4/2022 9:07:51 AM 11/4/2022 9:07:51 AM IVR call: balance Received call for balance for account 10033542 undefined 7 2 28978 78
945525 34431 11/4/2022 9:02:13 AM 11/4/2022 9:02:14 AM IVR call: balance Received call for balance for account 10028264 undefined 7 2 13691 78
945506 34430 11/4/2022 8:50:22 AM 11/4/2022 8:50:43 AM IVR call: statement Received call for statement for account 10423934 sent message: 28964 8 2 6274 79
945500 34429 11/4/2022 8:47:05 AM 11/4/2022 8:47:33 AM IVR call: statement Received call for statement for account 10423934 sent message: 28963 8 2 6274 79
945498 34428 11/4/2022 8:46:29 AM 11/4/2022 8:46:29 AM IVR call: balance Received call for balance for account 10439938 undefined 7 2 25647 78
945482 34427 11/4/2022 8:43:30 AM 11/4/2022 8:43:30 AM IVR call: balance Received call for balance for account 10286057 undefined 7 2 28977 78
945467 34426 11/4/2022 8:36:56 AM 11/4/2022 8:36:58 AM IVR call: balance Received call for balance for account 10280420 undefined 7 2 7635 78