Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 965842 | 36005 | 11/20/2022 5:35:56 AM | 11/20/2022 5:36:13 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 30435 | 8 | 2 | 5881 | 79 | ||||||||||||||||||||||||||||||||
| 965841 | 36004 | 11/20/2022 5:35:16 AM | 11/20/2022 5:35:17 AM | IVR call:? | Received call for ? for account 10072740 | 5881 | |||||||||||||||||||||||||||||||||||
| 36003 | 11/20/2022 5:32:05 AM | 11/20/2022 5:32:35 AM | BE0200 reversal | BE0200 reversal 2013.11-2022.10<br/><b>Journal Number</b>: [18382] | 24 | 3 | 29521 | 4 | 5 | 2 | 23 | 2 | 103 | 4 | 4 | ||||||||||||||||||||||||||
| 36002 | 11/20/2022 5:17:57 AM | 3/12/2023 7:29:01 AM | LATE TERMINATION QUERY | Morning<div><br></div><div>I am at a loss for words and extremely frustrated with BCM. My property was registered early April – terminated and opened an account for new owner. I am still receiving these accounts showing that BCM has not transferred services over to new owner.</div><div><br></div><div>I need to get my refund urgently but cannot until account sorted. Please could you kindly attend to this as a matter of urgency</div><div><br></div><div>Regards</div><div><br></div><div>NOELEEN WOLFF</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Apologies for the delay in response. In assessment of this query it is noted that the account was terminated in Oct 2022 and a refund was issued in the same month of Oct 2022 </div> | 27 | 3 | 29520 | 18 | 5 | 2 | 23 | 6 | 122 | 3/12/2023 7:29:01 AM | 143965 | 3 | 18 | 3 | |||||||||||||||||||||||
| 965798 | 36001 | 11/20/2022 4:52:35 AM | 11/20/2022 4:52:36 AM | IVR call: balance | Received call for balance for account 10377256 undefined | 7 | 2 | 18911 | 78 | ||||||||||||||||||||||||||||||||
| 965797 | 36000 | 11/20/2022 4:52:01 AM | 11/20/2022 4:52:02 AM | IVR call: balance | Received call for balance for account 10146599 undefined | 7 | 2 | 15355 | 78 | ||||||||||||||||||||||||||||||||
| 965796 | 35999 | 11/20/2022 4:51:19 AM | 11/20/2022 4:51:20 AM | IVR call: balance | Received call for balance for account 10146599 undefined | 7 | 2 | 15355 | 78 | ||||||||||||||||||||||||||||||||
| 965758 | 35998 | 11/20/2022 4:01:38 AM | 11/20/2022 4:01:39 AM | IVR call: balance | Received call for balance for account 10440291 undefined | 7 | 2 | 29518 | 78 | ||||||||||||||||||||||||||||||||
| 965752 | 35997 | 11/19/2022 8:38:01 PM | 11/19/2022 8:38:02 PM | IVR call: balance | Received call for balance for account 10355873 undefined | 7 | 2 | 17566 | 78 | ||||||||||||||||||||||||||||||||
| 965738 | 35996 | 11/19/2022 6:29:18 PM | 11/19/2022 6:29:19 PM | IVR call: balance | Received call for balance for account 10183534 undefined | 7 | 2 | 29517 | 78 | ||||||||||||||||||||||||||||||||
| 965736 | 35995 | 11/19/2022 6:28:24 PM | 11/19/2022 6:28:25 PM | IVR call: balance | Received call for balance for account 10183533 undefined | 7 | 2 | 29516 | 78 | ||||||||||||||||||||||||||||||||
| 965595 | 35994 | 11/19/2022 4:26:02 PM | 11/19/2022 4:26:03 PM | IVR call: balance | Received call for balance for account 10441119 undefined | 7 | 2 | 28408 | 78 | ||||||||||||||||||||||||||||||||
| 965475 | 35993 | 11/19/2022 2:31:28 PM | 11/19/2022 2:31:29 PM | IVR call: balance | Received call for balance for account 10337220 undefined | 7 | 2 | 29515 | 78 | ||||||||||||||||||||||||||||||||
| 35992 | 11/19/2022 12:44:34 PM | 3/10/2023 11:17:34 AM | LATE TERMINATION QUERY | For your urgent attention please.<div>I have sold my house in May 2022. Still awaiting my refund.</div><div><br></div><div>Mrs S Chetty</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>An urgent request has been sent to the Billing Dpt on 10.03.2023 to finalize the closure of acc: 10275999.</div><div>Kindly forward the following documents to VuyokaziYa@buffalocity.gov.za to request refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into your bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div> | 27 | 3 | 29514 | 18 | 5 | 2 | 23 | 6 | 122 | 3/10/2023 11:17:34 AM | 143912 | 3 | 18 | 3 | |||||||||||||||||||||||
| 35991 | 11/19/2022 12:17:19 PM | 11/19/2022 12:17:22 PM | Water query | Water query + plumbers letter | 30 | 3 | 29512 | 20 | 2 | 1 | 96 | 20 | |||||||||||||||||||||||||||||
| 7751 | 11/19/2022 12:15:41 PM | 3/13/2023 1:01:12 PM | Late termination | Good day<div><br></div><div>Please kindly assist with the above mentioned account</div><div>Consumer sold the house in June 2021</div><div>Services are transferred but besides water</div><div>Please kindly assist with transferring water from account 10380565 to account 10433042</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>A request has been submitted on 13.03.2023 to transfer the water meter and reverse charges. Kindly review the March 2023 and/ April 2023 statements for progress updates. </div><div>Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div><div><br></div> | 27 | 3 | 6796 | 20 | 5 | 2 | 23 | 6 | 122 | 3/13/2023 1:01:08 PM | 144142 | 3 | 20 | 3 | |||||||||||||||||||||||
| 35990 | 11/19/2022 12:12:50 PM | 11/19/2022 12:12:52 PM | Water query | Please assist with pending water query for six months policy for the period 2015/11/10 – 2017/05/08 and period 2018/03/06 – 2019/08/05. | 30 | 3 | 29510 | 20 | 2 | 1 | 101 | 20 | |||||||||||||||||||||||||||||
| 35989 | 11/19/2022 12:10:54 PM | 11/19/2022 12:10:56 PM | Water query | Please note that an additional water meter has been added to this account wef 28.05.2022 which does not relate to the property. This has resulted in an over billing of R 8 316.82 – refer attached.<div><br></div><div> </div><div><br></div><div>Please remove the meter no 200503534 from this account.</div><div><br></div><div> </div><div><br></div><div>Regards</div><div><br></div><div> </div><div><br></div><div> </div><div><br></div><div>John</div> | 30 | 3 | 29508 | 20 | 2 | 1 | 112 | 20 | |||||||||||||||||||||||||||||
| 35988 | 11/19/2022 11:44:42 AM | 5/23/2023 11:27:30 AM | Water query | Water query + plumbers letter<div><br></div><div>QRC RESPONSE:2023.05.08</div><div>LEAK WATER QUERY DONE FROM 2020.08-2021.05</div><br/><b>Journal Number</b>: [566715]<br/><b>Journal Amount</b>: [90740.89] | 27 | 3 | 29506 | 20 | 17 | 2 | 23 | 1 | 96 | 5/23/2023 11:27:18 AM | 145985 | 2 | 20 | 2 | |||||||||||||||||||||||
| 965383 | 35987 | 11/19/2022 11:39:27 AM | 11/19/2022 11:39:45 AM | IVR call: statement | Received call for statement for account 10430405 sent message: 30400 | 8 | 2 | 6187 | 79 |