Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
36002
LatestTicket
CreatedAt
11/20/2022 5:17:57 AM
UpdatedAt
3/12/2023 7:29:01 AM
Subject
LATE TERMINATION QUERY
Description
Morning<div><br></div><div>I am at a loss for words and extremely frustrated with BCM. My property was registered early April – terminated and opened an account for new owner. I am still receiving these accounts showing that BCM has not transferred services over to new owner.</div><div><br></div><div>I need to get my refund urgently but cannot until account sorted. Please could you kindly attend to this as a matter of urgency</div><div><br></div><div>Regards</div><div><br></div><div>NOELEEN WOLFF</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Apologies for the delay in response. In assessment of this query it is noted that the account was terminated in Oct 2022 and a refund was issued in the same month of Oct 2022&nbsp;</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
29520
OpenedBy
18
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
6
Subcategory
122
CreatedBy1
UpdatedBy1
ResolvedAt
3/12/2023 7:29:01 AM
Thread
143965
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
18
Updator
3