Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
7751
LatestTicket
CreatedAt
11/19/2022 12:15:41 PM
UpdatedAt
3/13/2023 1:01:12 PM
Subject
Late termination
Description
Good day<div><br></div><div>Please kindly assist with the above mentioned account</div><div>Consumer sold the house in June 2021</div><div>Services are transferred but besides water</div><div>Please kindly assist with transferring water from account 10380565 to account 10433042</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>A request has been submitted on 13.03.2023 to transfer the water meter and reverse charges. Kindly review the March 2023 and/ April 2023 statements for progress updates.&nbsp;</div><div>Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
6796
OpenedBy
20
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
6
Subcategory
122
CreatedBy1
UpdatedBy1
ResolvedAt
3/13/2023 1:01:08 PM
Thread
144142
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
20
Updator
3