Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 966979 | 36066 | 11/21/2022 9:13:37 AM | 11/21/2022 9:13:53 AM | IVR call: statement | Received call for statement for account 10354150 sent message: 30651 | 8 | 2 | 16186 | 79 | ||||||||||||||||||||||||||||||||
| 966950 | 36065 | 11/21/2022 9:00:09 AM | 11/21/2022 9:00:42 AM | IVR call: statement | Received call for statement for account 10364167 sent message: 30648 | 8 | 2 | 25824 | 79 | ||||||||||||||||||||||||||||||||
| 966907 | 36064 | 11/21/2022 8:45:12 AM | 11/21/2022 8:45:13 AM | IVR call: balance | Received call for balance for account 10047782 undefined | 7 | 2 | 9071 | 78 | ||||||||||||||||||||||||||||||||
| 966906 | 36063 | 11/21/2022 8:42:48 AM | 11/21/2022 8:43:12 AM | IVR call: statement | Received call for statement for account 10167893 sent message: 30643 | 8 | 2 | 9098 | 79 | ||||||||||||||||||||||||||||||||
| 966905 | 36062 | 11/21/2022 8:41:29 AM | 11/21/2022 8:41:30 AM | IVR call: balance | Received call for balance for account 10167893 undefined | 7 | 2 | 9098 | 78 | ||||||||||||||||||||||||||||||||
| 966873 | 36061 | 11/21/2022 8:19:54 AM | 11/21/2022 8:19:55 AM | IVR call: balance | Received call for balance for account 10385890 undefined | 7 | 2 | 7440 | 78 | ||||||||||||||||||||||||||||||||
| 36059 | 11/21/2022 8:06:45 AM | 1/27/2023 1:26:32 PM | 10360379 - additional water meter charges | We have in fact been billed for 2 water meters since they installed the new meters months ago Statement shows: Meter-no 160206369 – always with an interim reading Meter-no 212057258 – with current and previous consumption and reading dates (I therefore assume this is the new meter and the correct one) Please can you do a recon on our account from October 2021 (when the new meters where installed) to date and correct the over charged amount. | 23 | 3 | 29551 | 17 | 2 | 23 | 1 | 112 | 140452 | 2919 | |||||||||||||||||||||||||||
| 966838 | 36060 | 11/21/2022 8:06:12 AM | 11/21/2022 8:06:13 AM | IVR call:? | Received call for ? for account 10360386 | 29552 | |||||||||||||||||||||||||||||||||||
| 966825 | 36058 | 11/21/2022 7:56:52 AM | 11/21/2022 7:56:53 AM | IVR call: balance | Received call for balance for account 10028632 undefined | 7 | 2 | 5894 | 78 | ||||||||||||||||||||||||||||||||
| 966815 | 36057 | 11/21/2022 7:54:34 AM | 11/21/2022 7:54:49 AM | IVR call: meter-reading | Received call for meter-reading for account 10006462 Meter reading: [123] Meter type: [water] | 10 | 2 | 3159 | 81 | ||||||||||||||||||||||||||||||||
| 966770 | 36056 | 11/21/2022 7:47:08 AM | 11/21/2022 7:47:09 AM | IVR call: balance | Received call for balance for account 10072602 undefined | 7 | 2 | 23333 | 78 | ||||||||||||||||||||||||||||||||
| 36053 | 11/21/2022 7:36:41 AM | 11/21/2022 7:36:44 AM | STATEMENTS | Can you please email statements from 2018 they are required by SARS | 23 | 3 | 29550 | 5 | 4 | 23 | 8 | 118 | 2918 | ||||||||||||||||||||||||||||
| 966741 | 36055 | 11/21/2022 7:33:22 AM | 11/21/2022 7:33:23 AM | IVR call: balance | Received call for balance for account 10440920 undefined | 7 | 2 | 27969 | 78 | ||||||||||||||||||||||||||||||||
| 966740 | 36054 | 11/21/2022 7:33:00 AM | 11/21/2022 7:33:01 AM | IVR call: balance | Received call for balance for account 10440921 undefined | 7 | 2 | 27970 | 78 | ||||||||||||||||||||||||||||||||
| 966708 | 36052 | 11/21/2022 7:24:42 AM | 11/21/2022 7:24:43 AM | IVR call: balance | Received call for balance for account 20008377 undefined | 7 | 2 | 28024 | 78 | ||||||||||||||||||||||||||||||||
| 36051 | 11/21/2022 7:21:30 AM | 4/28/2023 6:26:44 AM | water query | 2 meters billed on one account.<div><br></div><div>QRC Response :DATE 27/01/2023</div><div>Second meter closed,Six months policy applied for 10/2022 period.</div><div>Journal submitted for review and authorisation </div><br><b>Journal Number</b>:623525<br/><b>Journal Amount</b>: [44756.73] | 27 | 3 | 29549 | 26 | 15 | 2 | 23 | 1 | 101 | 4/28/2023 6:26:32 AM | 140210 | 2 | 26 | 2 | |||||||||||||||||||||||
| 966687 | 36050 | 11/21/2022 7:13:00 AM | 11/21/2022 7:13:01 AM | IVR call: balance | Received call for balance for account 10169786 undefined | 7 | 2 | 21589 | 78 | ||||||||||||||||||||||||||||||||
| 966672 | 36048 | 11/21/2022 7:08:00 AM | 11/21/2022 7:08:01 AM | IVR call: balance | Received call for balance for account 10310746 undefined | 7 | 2 | 8170 | 78 | ||||||||||||||||||||||||||||||||
| 966608 | 36047 | 11/21/2022 6:46:11 AM | 11/21/2022 6:46:34 AM | IVR call: statement | Received call for statement for account 10383069 sent message: 30622 | 8 | 2 | 29547 | 79 | ||||||||||||||||||||||||||||||||
| 966601 | 36046 | 11/21/2022 6:44:46 AM | 11/21/2022 6:44:48 AM | IVR call: balance | Received call for balance for account 10262036 undefined | 7 | 2 | 22614 | 78 |