Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
37533 12/1/2022 7:33:53 AM 3/12/2023 12:22:34 PM 2 Rates Charged We have been charged 2 rates on the account please advise why.<div><br></div><div><b>QRC RESPONSE: </b>I have escalated the query to the relevant department and awaiting feedback.</div><div><br></div><div>Charged fire levies for both vacant land and property. It cant be vacant if there is a property on the plot. (This part of information is from query ref#93818 which was closed as two queries were opened under the same account number). Please attend to this component as well.</div> 23 3 29928 5 2 23 8 50 141361 2973 214
37533 12/1/2022 7:32:39 AM 1/16/2023 12:11:41 PM 2 Rate Charges Have been charged 2 rates on the account please advise why<div><br></div><div>DUPLICATE QUERY OF REF#83486</div> 27 3 29926 5 2 23 8 50 1/8/2023 7:05:36 AM 141592 15 2973 15
37532 12/1/2022 7:32:36 AM 12/1/2022 7:32:39 AM Water &amp; Vamred adjustment 1. water is too high considering that I live alone and hardly home. 2. what is this vamred adjustment because its appearing for the second time now 23 3 27154 5 2 23 8 50 2972
23325 12/1/2022 7:30:27 AM 1/19/2023 10:17:07 AM RIDICULOUS WATER ACC I WANT SOMEONE TO CALL ME 0833799104 - 2ND QUERY BEING LOGGED NO FEEDBACK?<div><br></div><div><b>qrc response</b></div><div><b>six months policy adjustment done for high water charged in 2022/08, journal waiting to be authorized</b></div><b>QRC RESPONSE 2: Query Closed</b><div>06 month policy journal deleted as the Aug 2022 billing was reversed in full on 30 August 2022.&nbsp;</div><div>All over billing between Aug and Nov 2022 were reversed and finalized in Dec 2022.</div><div>Debt balance reduced to R28,831.27 as at 19.01.2023&nbsp;</div><div>Arrears is due to insufficient payment history with last payment noted as 27 Sept 2022</div><div>Kindly contact/ visit your nearest credit control office to settle the remaining balance.<br><br></div> 27 3 23535 17 2 23 1 111 1/19/2023 10:17:07 AM 141429 3 2061 3
978162 37538 12/1/2022 7:29:52 AM 12/1/2022 7:29:53 AM IVR call: balance Received call for balance for account 10007384 undefined 7 2 9386 78
978159 37537 12/1/2022 7:29:33 AM 12/1/2022 7:29:33 AM IVR call:? Received call for ? for account 10441877 29927
978150 37536 12/1/2022 7:27:46 AM 12/1/2022 7:27:47 AM IVR call: balance Received call for balance for account 10351670 undefined 7 2 25928 78
37533 12/1/2022 7:27:31 AM 1/8/2023 7:06:20 AM Two Meters Please can you close off of the old meter on the account and only bill on the new meter<div><br></div><div>DUPLICATE QUERY OF REF# 83486</div> 27 3 20785 17 2 23 1 112 1/8/2023 7:06:20 AM 15 2973 15
978146 37535 12/1/2022 7:27:30 AM 12/1/2022 7:27:31 AM IVR call: balance Received call for balance for account 10379990 undefined 7 2 29925 78
978132 37534 12/1/2022 7:26:15 AM 12/1/2022 7:26:16 AM IVR call: balance Received call for balance for account 10421549 undefined 7 2 26061 78
978117 37531 12/1/2022 7:24:15 AM 12/1/2022 7:24:38 AM IVR call: statement Received call for statement for account 10442086 sent message: 31728 8 2 29863 79
978112 37530 12/1/2022 7:24:08 AM 12/1/2022 7:24:26 AM IVR call: statement Received call for statement for account 10369145 sent message: 31727 8 2 7071 79
978113 37529 12/1/2022 7:24:02 AM 12/1/2022 7:24:03 AM IVR call: balance Received call for balance for account 10396362 undefined 7 2 18666 78
978104 37528 12/1/2022 7:23:11 AM 12/1/2022 7:23:34 AM IVR call: statement Received call for statement for account 10440400 sent message: 31726 8 2 28531 79
978097 37527 12/1/2022 7:21:55 AM 12/1/2022 7:21:56 AM IVR call: balance Received call for balance for account 10361841 undefined 7 2 28748 78
978090 37526 12/1/2022 7:19:46 AM 12/1/2022 7:19:47 AM IVR call: balance Received call for balance for account 10021681 undefined 7 2 29924 78
978081 37525 12/1/2022 7:17:32 AM 12/1/2022 7:17:33 AM IVR call: balance Received call for balance for account 10178307 undefined 7 2 12047 78
978057 37524 12/1/2022 7:12:40 AM 12/1/2022 7:12:41 AM IVR call: balance Received call for balance for account 10208744 undefined 7 2 8694 78
22994 12/1/2022 7:11:37 AM 12/1/2022 7:11:49 AM WATER Dear Sir/Madam Please advise as a matter of urgency. I received our water account today on the BCM statement dated 28 May 2022, account number 10342021 and I was horrified to see that we have been billed for 85.000kl at an amount of R13 478.23 for the period 3/12/2021 to 18/01/2022. There is no way that 85.000kl could have been clocked up during this period when the consumption is usually only a couple of kl usage per month and always has been. I noticed that this billing was on an old meter number 191017840 and that a new meter has been installed, meter number 212097207. The first reading on the new meter was on the 03/03/2022 which was billed on the 24/04/2022.There are two meter readings on the account dated 28 May 2022. On this account, BCM has credited us for R 1101.63 for 45.000kl (the interim reversal charge 3 months at 15.000kl = 45.000kl) and then charged us R 13478.23 for 85.000kl for readings from the old meter! BCM credits R1101,63 for 45.000kl and charges R13478.23 for 85.000kl? It just doesn't make sense. 85.00kl is less than double that amount! The bottom line is that there is no way on earth that 85.000 kl was clocked up in one month, if at all. The meter reading for the period from the 18/01/2022 is on the new meter. Please help me. I am so stressed about this billing and need it to be resolved as soon as possible before I have a heart attack.&nbsp;<div><br></div><div>Kind regards&nbsp;</div><div>Alison Bodeux</div> 6 3 23019 16 15 2 23 1 50 16 16
37521 12/1/2022 7:09:59 AM 12/1/2022 7:10:02 AM Overcharged Please explain why there is late cancelation fee on my account as l came to your offices to open my account in Dec 2022 23 3 29922 5 2 23 8 50 2971