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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
23325
LatestTicket
CreatedAt
12/1/2022 7:30:27 AM
UpdatedAt
1/19/2023 10:17:07 AM
Subject
RIDICULOUS WATER ACC
Description
I WANT SOMEONE TO CALL ME 0833799104 - 2ND QUERY BEING LOGGED NO FEEDBACK?<div><br></div><div><b>qrc response</b></div><div><b>six months policy adjustment done for high water charged in 2022/08, journal waiting to be authorized</b></div><b>QRC RESPONSE 2: Query Closed</b><div>06 month policy journal deleted as the Aug 2022 billing was reversed in full on 30 August 2022.&nbsp;</div><div>All over billing between Aug and Nov 2022 were reversed and finalized in Dec 2022.</div><div>Debt balance reduced to R28,831.27 as at 19.01.2023&nbsp;</div><div>Arrears is due to insufficient payment history with last payment noted as 27 Sept 2022</div><div>Kindly contact/ visit your nearest credit control office to settle the remaining balance.<br><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
23535
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
ResolvedAt
1/19/2023 10:17:07 AM
Thread
141429
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
2061
Updator
3
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