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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
37533
LatestTicket
CreatedAt
12/1/2022 7:33:53 AM
UpdatedAt
3/12/2023 12:22:34 PM
Subject
2 Rates Charged
Description
We have been charged 2 rates on the account please advise why.<div><br></div><div><b>QRC RESPONSE: </b>I have escalated the query to the relevant department and awaiting feedback.</div><div><br></div><div>Charged fire levies for both vacant land and property. It cant be vacant if there is a property on the plot. (This part of information is from query ref#93818 which was closed as two queries were opened under the same account number). Please attend to this component as well.</div>
Priority
Disposition
23
ConversationType
3
Parent
Account
29928
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
8
Subcategory
50
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
141361
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
2973
Updator
214
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