Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 37572 | 12/1/2022 8:56:51 AM | 1/8/2023 10:26:09 AM | Payment Allocation | QRC RESPONSE: DUPLICATE FOR REF# 83522 | 27 | 3 | 29944 | 5 | 2 | 23 | 2 | 103 | 1/8/2023 10:26:09 AM | 15 | 2980 | 15 | |||||||||||||||||||||||||
| 978577 | 37575 | 12/1/2022 8:56:20 AM | 12/1/2022 8:56:20 AM | IVR call:? | Received call for ? for account 10175997 | 14580 | |||||||||||||||||||||||||||||||||||
| 37539 | 12/1/2022 8:55:08 AM | 1/11/2023 11:11:11 AM | Smart Meter Error | Hi There - we have been charged an interim reading of 16kl per month. We have a smart meter but dont think its working - I submit water readings but they are not accepted as i have a smart meter<div><br></div><div>QRC RESPONSE:A request for reading updates has been requested. </div><div>If possible can you kindly upload a latest picture of the meter with reading.</div> | 23 | 3 | 29929 | 17 | 2 | 23 | 1 | 111 | 140607 | 2974 | 15 | ||||||||||||||||||||||||||
| 978560 | 37574 | 12/1/2022 8:53:28 AM | 12/1/2022 8:53:28 AM | IVR call: balance | Received call for balance for account 10351116 undefined | 7 | 2 | 6554 | 78 | ||||||||||||||||||||||||||||||||
| 37572 | 12/1/2022 8:52:08 AM | 1/8/2023 10:22:36 AM | Payment Query | Charge for Electricity availability while we are on a prepaid meter. Account charge to be reversed from February 2022 to November 2022<div><br></div><div><b>QRC RESPONSE: The property is still registered as vacant land ,therefore all services are inline with vacant land tariffs. If a building has been built kindly submit all documentation to the rates and valuation department for update. All vacant land services which include basic electricity will be re-assessed thereafter.</b><br><div><br></div><div><br></div></div> | 27 | 3 | 29944 | 5 | 2 | 23 | 2 | 103 | 1/8/2023 10:22:36 AM | 141379 | 15 | 2980 | 15 | ||||||||||||||||||||||||
| 978526 | 37570 | 12/1/2022 8:43:38 AM | 12/1/2022 8:43:39 AM | IVR call: balance | Received call for balance for account 10169247 undefined | 7 | 2 | 4706 | 78 | ||||||||||||||||||||||||||||||||
| 34326 | 12/1/2022 8:34:56 AM | 12/1/2022 8:34:59 AM | Rates not reflecting on account | Rates are not reflecting on my account | 23 | 3 | 28941 | 5 | 2 | 23 | 8 | 118 | 2828 | ||||||||||||||||||||||||||||
| 37567 | 12/1/2022 8:28:02 AM | 1/24/2023 8:25:40 AM | water | water leak repaired plumber's letter submitted.<div>QRC Response:DATE 24/01/2023</div><div>Consumption still high consumer to check for leaks and submit the Plumbers report.</div><div><div><br></div></div><br/><b>Monitoring Reason</b>: [consumption still high] | 21 | 3 | 29941 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | 12 | ||||||||||||||||||||||||||
| 37563 | 12/1/2022 8:24:04 AM | 1/8/2023 6:29:46 AM | Water meter reading | Actual water meter reading taken on 28th November 2022 264 The automatic reading system has not worked for 3 months now <div><br></div><div>DUPLICATE OF REF#83517</div> | 27 | 3 | 29939 | 17 | 2 | 23 | 1 | 111 | 1/8/2023 6:29:46 AM | 15 | 2977 | 15 | |||||||||||||||||||||||||
| 37563 | 12/1/2022 8:23:47 AM | 12/1/2022 8:23:50 AM | Water meter reading | Actual water meter reading taken on 28th November 2022 264 The automatic reading system has not worked for 3 months now | 23 | 3 | 29939 | 17 | 2 | 23 | 1 | 111 | 2977 | ||||||||||||||||||||||||||||
| 978430 | 37568 | 12/1/2022 8:23:38 AM | 12/1/2022 8:23:38 AM | IVR call: balance | Received call for balance for account 10151541 undefined | 7 | 2 | 29942 | 78 | ||||||||||||||||||||||||||||||||
| 978418 | 37566 | 12/1/2022 8:22:03 AM | 12/1/2022 8:22:04 AM | IVR call: balance | Received call for balance for account 10011752 undefined | 7 | 2 | 12780 | 78 | ||||||||||||||||||||||||||||||||
| 978417 | 37565 | 12/1/2022 8:22:02 AM | 12/1/2022 8:22:02 AM | IVR call: balance | Received call for balance for account 10050541 undefined | 7 | 2 | 29940 | 78 | ||||||||||||||||||||||||||||||||
| 978419 | 37564 | 12/1/2022 8:22:00 AM | 12/1/2022 8:22:01 AM | IVR call: balance | Received call for balance for account 10025724 undefined | 7 | 2 | 6525 | 78 | ||||||||||||||||||||||||||||||||
| 37562 | 12/1/2022 8:17:40 AM | 1/21/2023 6:44:54 AM | WATER | LEAKING METER REPORTED TO W/W REF 813668<div><br></div><div><b><u>QRC RESPONSE:</u> I have requested a meter inspection on your account and awaiting feedback.</b></div> | 5 | 3 | 29938 | 114 | 17 | 4 | 23 | 1 | 96 | 141709 | 201 | 15 | |||||||||||||||||||||||||
| 37561 | 12/1/2022 8:10:06 AM | 1/10/2023 11:14:32 AM | late termination | please transfer water meter to the new owner's account<br/><b>Journal Number</b>: [489677] | 24 | 3 | 29937 | 112 | 4 | 2 | 23 | 1 | 113 | 203 | 4 | ||||||||||||||||||||||||||
| 978353 | 37560 | 12/1/2022 8:06:30 AM | 12/1/2022 8:07:04 AM | IVR call: statement | Received call for statement for account 10422504 sent message: 31769 | 8 | 2 | 13086 | 79 | ||||||||||||||||||||||||||||||||
| 978309 | 37558 | 12/1/2022 7:56:34 AM | 12/1/2022 7:56:57 AM | IVR call: statement | Received call for statement for account 10012366 sent message: 31767 | 8 | 2 | 29936 | 79 | ||||||||||||||||||||||||||||||||
| 978300 | 37557 | 12/1/2022 7:54:59 AM | 12/1/2022 7:55:00 AM | IVR call: balance | Received call for balance for account 10013202 undefined | 7 | 2 | 18617 | 78 | ||||||||||||||||||||||||||||||||
| 978299 | 37556 | 12/1/2022 7:54:38 AM | 12/1/2022 7:54:51 AM | IVR call: statement | Received call for statement for account 20422274 sent message: 31766 | 8 | 2 | 18716 | 79 |