Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 978881 | 37609 | 12/1/2022 10:24:24 AM | 12/1/2022 10:24:25 AM | IVR call: balance | Received call for balance for account 10228619 undefined | 7 | 2 | 3977 | 78 | ||||||||||||||||||||||||||||||||
| 37607 | 12/1/2022 10:21:28 AM | 12/1/2022 10:21:31 AM | 10361255 - Terminate Account | I have been trying to close my water account on a property that I sold. Account: 10361255 Address: 9 shamrock Lane, Beacon Bay It registered in the new owners name(Badenhorst) on 2nd Feb 2022 I believe I have a meter reading from 8 Feb 2022 of : 119272 Please can you assist in getting this account terminated? I have been trying for many months now via phone and email with no luck thank so much | 23 | 3 | 23417 | 5 | 2 | 23 | 6 | 122 | 2989 | ||||||||||||||||||||||||||||
| 37595 | 12/1/2022 10:21:27 AM | 1/9/2023 2:05:50 PM | Change of Address | Change of address Postal address 7 Edlyn Place Double Delight Crescent Gonubie 5257 <div><br></div><div>QRC RESPONSE: Query Closed</div><div>Address details has been updated. Kindly review the Jan 2023 statement</div> | 27 | 3 | 11680 | 5 | 2 | 23 | 6 | 122 | 1/9/2023 2:05:50 PM | 141415 | 3 | 2987 | 3 | ||||||||||||||||||||||||
| 37607 | 12/1/2022 10:19:45 AM | 12/1/2022 10:19:48 AM | 10361255 - Terminate Account | I have been trying to close my water account on a property that I sold. Account: 10361255 Address: 9 shamrock Lane, Beacon Bay It registered in the new owners name(Badenhorst) on 2nd Feb 2022 I believe I have attached a meter reading from 8 Feb 2022 of : 119272 Please can you assist in getting this account terminated? I have been trying for many months now via phone and email with no luck thank so much | 23 | 3 | 23417 | 4 | 2 | 23 | 1 | 113 | 2989 | ||||||||||||||||||||||||||||
| 978872 | 37608 | 12/1/2022 10:17:49 AM | 12/1/2022 10:17:50 AM | IVR call: balance | Received call for balance for account 10060465 undefined | 7 | 2 | 6212 | 78 | ||||||||||||||||||||||||||||||||
| 978871 | 37606 | 12/1/2022 10:17:09 AM | 12/1/2022 10:17:10 AM | IVR call: balance | Received call for balance for account 10060465 undefined | 7 | 2 | 6212 | 78 | ||||||||||||||||||||||||||||||||
| 37605 | 12/1/2022 10:11:28 AM | 1/21/2023 8:54:05 AM | water | six month policy to be applied for the period of 2021/06 till 2022/09...also consumer is being billed on two meter<div>old meter to ne closed and interims to be reversed</div><div><b>QRC RESPONSE</b>: 6 MONTHS POLICY JOURNAL DONE FOR 20221022 PERIOD.<br><div><br></div><div><br></div></div><br/><b>Journal Number</b>: [528598] | 24 | 3 | 29962 | 110 | 15 | 2 | 23 | 1 | 101 | 205 | 6 | ||||||||||||||||||||||||||
| 978825 | 37604 | 12/1/2022 9:54:51 AM | 12/1/2022 9:54:53 AM | IVR call: balance | Received call for balance for account 10350212 undefined | 7 | 2 | 14406 | 78 | ||||||||||||||||||||||||||||||||
| 37603 | 12/1/2022 9:53:41 AM | 1/22/2023 11:23:39 AM | WATER | WATER TARIFF INCORRECT | 23 | 3 | 29961 | 210 | 15 | 3 | 23 | 1 | 50 | 141781 | 1516 | 1516 | |||||||||||||||||||||||||
| 37595 | 12/1/2022 9:51:20 AM | 1/9/2023 1:53:01 PM | COMPLEX _ NO WATER TAP | Water Meter number same as account number - This is a complex that does not have a water tap - individual properties are charged their own water Please credit the account from June/July last year 2021 accumulative charges<div><br></div><div><b>QRC Response:</b></div><div>Query sent to water works for assisstance with the meter, once feedback is recieved we will proceed with the resolution of the account.</div><div><br></div><div>QRC RESPONSE: Duplicate query Closed</div><div>Query has been resolved under Ref #30580</div> | 27 | 3 | 11680 | 17 | 2 | 23 | 1 | 112 | 1/9/2023 1:53:01 PM | 141351 | 3 | 2987 | 3 | ||||||||||||||||||||||||
| 37600 | 12/1/2022 9:47:58 AM | 1/7/2023 8:45:54 AM | OVERCHARGED - WATER | ACC 10012212 26/11/2022 Water consumed = 333kl water charged at R27.755870 therefore 333 x R27.755870 = R9242.70 charge on our account R9825.04 overcharged R582.33 all amounts ex VAT Please credit our account with R582.33. <div><br></div><div>QRC RESPONSE: Account correctly charged.</div><div>Nov 2022 was charged 333 kl over 100 days with reading period from July 2022 to Oct 2022.</div><div>42 days charged from 20/07/2022-31/08/2022 at a rate of 31.919550</div><div>58 days charged from 01/09/2022-28/10/2022 at a rate of 27.755870<br></div><div>Kindly note that water restriction tarrif changed from 01-09-2022 from punitive tarrifs to normal tariff hence the current tariff of 27.755870 is less.</div><div><br></div> | 27 | 3 | 29954 | 15 | 2 | 23 | 1 | 50 | 1/7/2023 6:25:35 AM | 141318 | 15 | 2988 | 3 | ||||||||||||||||||||||||
| 978801 | 37602 | 12/1/2022 9:47:29 AM | 12/1/2022 9:47:29 AM | IVR call: balance | Received call for balance for account 10441021 undefined | 7 | 2 | 29957 | 78 | ||||||||||||||||||||||||||||||||
| 37601 | 12/1/2022 9:45:22 AM | 12/1/2022 9:50:12 AM | WATER | WATER LEAK QUERY, AFFIDAVIT SUBMITTED | 23 | 3 | 29956 | 210 | 17 | 3 | 23 | 1 | 96 | 1516 | 1516 | ||||||||||||||||||||||||||
| 978780 | 37599 | 12/1/2022 9:41:48 AM | 12/1/2022 9:41:49 AM | IVR call: balance | Received call for balance for account 10056095 undefined | 7 | 2 | 4495 | 78 | ||||||||||||||||||||||||||||||||
| 37589 | 12/1/2022 9:41:46 AM | 12/1/2022 9:41:49 AM | water query | acc has a water query meter no. 40017977 last read in 2021/12/07,a new meter was installed with meter no.212093066 s that started reading 2022/03/19 | 30 | 3 | 29947 | 84 | 4 | 1 | 101 | 192 | |||||||||||||||||||||||||||||
| 978776 | 37598 | 12/1/2022 9:41:21 AM | 12/1/2022 9:41:22 AM | IVR call: balance | Received call for balance for account 10387445 undefined | 7 | 2 | 13150 | 78 | ||||||||||||||||||||||||||||||||
| 37596 | 12/1/2022 9:41:08 AM | 12/1/2022 9:41:14 AM | double charge for water | please remove the second meter on the acc there was a change of meter in April 2022 | 6 | 3 | 29953 | 145 | 17 | 2 | 23 | 1 | 112 | 780 | |||||||||||||||||||||||||||
| 37593 | 12/1/2022 9:40:37 AM | 1/22/2023 11:01:11 AM | HIGH WATER CONSUMPTION | The customer has been charge high water consumption due to the meter that runs fast when water consumed.<div><br></div><div>report on water works</div> | 30 | 3 | 29951 | 215 | 3 | 1 | 96 | 1533 | 4 | ||||||||||||||||||||||||||||
| 37591 | 12/1/2022 9:40:23 AM | 1/8/2023 8:44:44 AM | Wrong Invoice | My last invoice is extremely high. Please explain why. What does REV mean. This never happened in 4 years we are living here.<div><br></div><div><b>QRC RESPONSE: Apologies as the previous response was for another acount. REV means review on rates valuations. However it has been transferred to the relevant department.</b></div><div><div><br></div><div><br></div></div> | 27 | 3 | 29948 | 5 | 2 | 23 | 8 | 62 | 1/8/2023 8:17:21 AM | 141365 | 15 | 2985 | 15 | ||||||||||||||||||||||||
| 978765 | 37597 | 12/1/2022 9:39:43 AM | 12/1/2022 9:40:20 AM | IVR call: statement | Received call for statement for account 10300909 sent message: 31841 | 8 | 2 | 29949 | 79 |