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LatestCall
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IsOpen
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37600
LatestTicket
CreatedAt
12/1/2022 9:47:58 AM
UpdatedAt
1/7/2023 8:45:54 AM
Subject
OVERCHARGED - WATER
Description
ACC 10012212 26/11/2022 Water consumed = 333kl water charged at R27.755870 therefore 333 x R27.755870 = R9242.70 charge on our account R9825.04 overcharged R582.33 all amounts ex VAT Please credit our account with R582.33. <div><br></div><div>QRC RESPONSE: Account correctly charged.</div><div>Nov 2022 was charged 333 kl over 100 days with reading period from July 2022 to Oct 2022.</div><div>42 days charged from 20/07/2022-31/08/2022 at a rate of 31.919550</div><div>58 days charged from 01/09/2022-28/10/2022 at a rate of 27.755870<br></div><div>Kindly note that water restriction tarrif changed from 01-09-2022 from punitive tarrifs to normal tariff hence the current tariff of 27.755870 is less.</div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
29954
OpenedBy
AssignedTo
15
Region
2
Department
23
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Escalation
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UpdatedBy
Category
1
Subcategory
50
CreatedBy1
UpdatedBy1
ResolvedAt
1/7/2023 6:25:35 AM
Thread
141318
ResolvedBy
15
WasCreatedByCustomer
HasIvrcall
Creator
2988
Updator
3