Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 982768 | 38016 | 12/5/2022 11:56:40 AM | 12/5/2022 11:57:02 AM | IVR call: statement | Received call for statement for account 10250658 sent message: 32140 | 8 | 2 | 30086 | 79 | ||||||||||||||||||||||||||||||||
| 19413 | 12/5/2022 11:45:54 AM | 12/5/2022 11:45:57 AM | Water Query | Staff reported high water consumption just after the installation of the smart metre.<div><br></div><div>Please see the January 2022 billing also the staff says they never had a leak.</div> | 6 | 3 | 19008 | 120 | 17 | 2 | 23 | 1 | 112 | 218 | |||||||||||||||||||||||||||
| 982746 | 38015 | 12/5/2022 11:39:37 AM | 12/5/2022 11:39:38 AM | IVR call: balance | Received call for balance for account 10021135 undefined | 7 | 2 | 15284 | 78 | ||||||||||||||||||||||||||||||||
| 982737 | 38014 | 12/5/2022 11:36:27 AM | 12/5/2022 11:36:44 AM | IVR call: statement | Received call for statement for account 20078977 sent message: 32137 | 8 | 2 | 14490 | 79 | ||||||||||||||||||||||||||||||||
| 38009 | 12/5/2022 11:21:21 AM | 1/8/2023 6:56:03 AM | Rates | Please explain the amount of R3063.08 charged on 07/11/22. I cannot afford to pay this .<div><br></div><div><b>QRC Response: </b></div><div>Query has been referred to Rates department for further investigation, once feedback is received then relevant procedures will take place.</div> | 23 | 3 | 30083 | 5 | 2 | 23 | 8 | 50 | 141360 | 3013 | 17 | ||||||||||||||||||||||||||
| 982710 | 38013 | 12/5/2022 11:17:23 AM | 12/5/2022 11:17:24 AM | IVR call: balance | Received call for balance for account 10441799 undefined | 7 | 2 | 30085 | 78 | ||||||||||||||||||||||||||||||||
| 24314 | 12/5/2022 11:14:09 AM | 1/7/2023 9:47:31 AM | WATER METER FAULTY | THE WATER METER NEEDS TO BE CHECKED BY A MUNICIPAL REPRESENTATIVE<div><br></div><div>QRC RESPONSE: There is no evidence provided in relation to the report of a faulty meter. Readings and consumption are all in line with no anomalies identified. You may contact the water works department on (043) 705 9234/5/6 if you still request technical assistance.</div><div> </div> | 27 | 3 | 30084 | 17 | 2 | 23 | 1 | 111 | 1/7/2023 9:47:31 AM | 141345 | 15 | 2278 | 15 | ||||||||||||||||||||||||
| 982667 | 38012 | 12/5/2022 11:00:41 AM | 12/5/2022 11:01:05 AM | IVR call: statement | Received call for statement for account 10198908 sent message: 32131 | 8 | 2 | 6431 | 79 | ||||||||||||||||||||||||||||||||
| 982666 | 38011 | 12/5/2022 11:00:27 AM | 12/5/2022 11:00:28 AM | IVR call: balance | Received call for balance for account 10037893 undefined | 7 | 2 | 9778 | 78 | ||||||||||||||||||||||||||||||||
| 37999 | 12/5/2022 11:00:12 AM | 1/21/2023 8:26:17 AM | Water Query | Request for 6 months water adjustment, please see on May 2022 billing.<div><b><u>QRC RESPONSE:</u></b> 6 MONTHS POLICY JOURNAL PROCESSED FOR 202205 PERIOD.<br><div><br></div></div><br/><b>Journal Number</b>: [528596] | 24 | 3 | 30077 | 120 | 15 | 2 | 23 | 1 | 101 | 218 | 6 | ||||||||||||||||||||||||||
| 982658 | 38010 | 12/5/2022 10:55:14 AM | 12/5/2022 10:55:15 AM | IVR call: balance | Received call for balance for account 10421512 undefined | 7 | 2 | 9028 | 78 | ||||||||||||||||||||||||||||||||
| 982653 | 38008 | 12/5/2022 10:51:55 AM | 12/5/2022 10:51:56 AM | IVR call: balance | Received call for balance for account 10386935 undefined | 7 | 2 | 30078 | 78 | ||||||||||||||||||||||||||||||||
| 982649 | 38007 | 12/5/2022 10:50:59 AM | 12/5/2022 10:51:00 AM | IVR call: balance | Received call for balance for account 10412931 undefined | 7 | 2 | 28975 | 78 | ||||||||||||||||||||||||||||||||
| 38006 | 12/5/2022 10:48:49 AM | 12/5/2022 10:48:52 AM | WATER | PLEASE SPLIT CONSUMPTION | 6 | 3 | 30082 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 38005 | 12/5/2022 10:45:55 AM | 1/24/2023 9:32:42 AM | water query | client submitted water query fixed the toilet at Dimbaza rent office<div>QRC Response:DATE 24/01/2023</div><div><br></div><div>leak letter dated 1/12/2022 we have to monitor the consumption after repairsfor upto 90 days</div> | 30 | 3 | 30081 | 162 | 17 | 3 | 23 | 1 | 96 | 916 | 12 | ||||||||||||||||||||||||||
| 982615 | 38003 | 12/5/2022 10:30:57 AM | 12/5/2022 10:30:58 AM | IVR call: balance | Received call for balance for account 10386935 undefined | 7 | 2 | 30078 | 78 | ||||||||||||||||||||||||||||||||
| 982613 | 38002 | 12/5/2022 10:29:22 AM | 12/5/2022 10:29:23 AM | IVR call: balance | Received call for balance for account 10386935 undefined | 7 | 2 | 30078 | 78 | ||||||||||||||||||||||||||||||||
| 982607 | 38001 | 12/5/2022 10:25:37 AM | 12/5/2022 10:25:38 AM | IVR call: balance | Received call for balance for account 10174924 undefined | 7 | 2 | 25424 | 78 | ||||||||||||||||||||||||||||||||
| 982593 | 38000 | 12/5/2022 10:13:52 AM | 12/5/2022 10:13:53 AM | IVR call: balance | Received call for balance for account 10434170 undefined | 7 | 2 | 23192 | 78 | ||||||||||||||||||||||||||||||||
| 982578 | 37998 | 12/5/2022 10:07:13 AM | 12/5/2022 10:07:14 AM | IVR call: balance | Received call for balance for account 10368463 undefined | 7 | 2 | 27002 | 78 |